Windows 7 x64 Home Premium - KB4493472 - Error Code 80073701

Hi,

Thanks for the log, this time it worked as expected.

Please run SURT again by following the instructions form post #5 and post the new CheckSur.log.
 
Hi,

Thanks for the log.

Please run SURT again and post the new Checksur.log I want to make sure that the log for the next scan is clean of errors.
 
Hi,

I need to check the registry, please repeat the steps from post #11 and provide the requested 3 zip files.
 
Hi,

Lets apply a small fix...


SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCScript.txt, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    8RAhYFg.gif
    SFCScript.txt
  • Drag the file SFCScript.txt onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Hi,

Thanks for the log. Now please run SURT again and post the new Checksur.log
 
Hi,

Lets try with a different tool...

Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
  • Download the file attached and save it to the Desktop as fixlist.txt
    (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.
 

Attachments

Hi,

Retrieve the Components Hive
  1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
  2. Please copy the COMPONENTS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here

Go back to C:\Windows\System32\Config and rename the file COMPONENTS to COMPONENTS.bad I'm going to do changes to the original file and will upload the a new copy for you.
 
Replace Components Hive Manually

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  1. Download COMPONENTS2.ZIP and save it to the Desktop.
  2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
  3. Now you have the COMPONENTS file that we will be using to replace your current one.
  4. Navigate to C:\Windows\System32\config
  5. Take the file from the Components2 folder on your desktop and paste it into C:\Windows\System32\config

Edit: After replacing the file run SURT and post the new CheckSur.log
 
Last edited:
Hi,

Please run SURT again and post the CheckSur.log, the tool did some changes and only report the exact errors on the next run...
 
Hi,

One component fixed, I need to check what SURT changed...

Retrieve the Components Hive
  1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
  2. Please copy the COMPONENTS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here


Export Registry Hive (CBS)
  • download the script ExportCBSRegistry2.cmd and save it to the Desktop
  • right-click the file ExportCBSRegistry2.cmd and select Run as administrator
  • when the script ends a new file called SoftwareCBS.zip will be located on the Desktop
  • If the zip file is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here


Export Registry keys (SBS)
  • download the script ExportSbSRegistry.cmd and save it to the Desktop
  • right-click the file ExportSbSRegistry.cmd and select Run as administrator
  • when the script ends a new file called SoftwareSBS.zip will be located on the Desktop
  • If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to SendSpace and just provide the link for the file here
 
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