Windows 8.1 component store got corrupt and can't start 32bit applications

Step 1:
Install these updates:
https://catalog.s.download.windowsu..._8a3d5f3eb996149590805699de1e65c37c57a5f1.msu
https://catalog.s.download.windowsu..._e98bbac284034aac90559c0d311967d97ebfc0e5.msu
https://catalog.s.download.windowsu..._7536d20ab5c66ee4156f408044a6c65482352acf.msu

Step 2:
  • Restart the machine.
  • Run the tool
    61f7aba7309a1-ComponentsScanner_Icon.png
    ComponentsScanner again.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Attach that file to your next reply.
 
it says update not applicable for kb5004298 and kb4530702.

Also I found that there are yellow triangle warning signs near processor cores in device manager. Each says that it can't load driver (code 39) and "cant load driver for
%hs.
error code 0x%x"
 

Attachments

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Please do following.
FRST Scan:
  1. Right-click to run the tool FRST64.exe as administrator.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Step 1:
Uninstall "McAfee® Central for Lenovo"
What does this program do: "Shockwave (HKLM-x32\...\Shockwave) (Version: - )" ?
Did you add the DisallowRun entries on purpose ?

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Step1: I guess shockwave is adobe shockwave, otherwise I don't know.

I did not add the disallowrun. I believe that was made by the virus which I got much time ago. The antivirus I was using since then was windows defender, so that is why I did not even know about this disallowrun

step2: it looks like FRST64 got stuck. It's been saying "fixing in progress" for a very long time and according to taskmanager it does not consume resource

Thank you
 
Step1: I guess shockwave is adobe shockwave, otherwise I don't know.
Click to expand...
Yes but normally includes the name Adobe, like "Adobe Shockwave Player". Uninstall the program "Shockwave".

step2: it looks like FRST64 got stuck. It's been saying "fixing in progress" for a very long time and according to taskmanager it does not consume resource
Click to expand...
Wait at least a couple of hours. If it still stuck restart the machine. Do not try to close the tool as that most likely fails.
Please report back. If there is a log called Fixlog.txt attach that to your next reply.
 
for shockwave in the apps the system says it cannot uninstall because it has probably been uninstalled previously. It offers to remove it from the list but nothing happens when I press "yes"
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Download ZHPDiag 2024 using the link: ZHPDiag
Save the file on your desktop.

Disable the real-time protection of your antivirus software. It may conflict with ZHPDiag.

5592e56be2b01-ZHPDiag3.PNG
ZHPDiag Scan
  • Rightclick the file ZHPDiag3.exe and select Run as Administrator.
  • Click "I agree" in the window "TERMS OF USE".
  • Click "Scan" and wait for this to finish. This may take a while.
  • When completed a file called ZHPDiag.txt is saved on your desktop, Attach this file to your next reply.
    (You can find this file also in the folder %AppData%\ZHP.)
 

Attachments

please see the fixlog file attached. ZHPDiag3.exe doesn't start perhaps because it is 32bit. The problem with starting 32bit apps is still present
 

Attachments

Perform a new scan with ComponentsScanner and attach the log file.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
  • Run the tool
    61f7aba7309a1-ComponentsScanner_Icon.png
    ComponentsScanner again.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Attach that file to your next reply.
 

Attachments

Step 1:
Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._93d7dd68c7487670c0ab4d5eb154a0ef5e40a306.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows8.1-kb2978041-x64_93d7dd68c7487670c0ab4d5eb154a0ef5e40a306.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb2978041-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log

Step 2:
  • Restart the machine.
  • Run the tool
    61f7aba7309a1-ComponentsScanner_Icon.png
    ComponentsScanner again.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Attach that file to your next reply.
 
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