Windows 8.1 component store got corrupt and can't start 32bit applications

[PeterJ]

Ok. Please provide the latest log files.

 

[Anulin]

here is the file

 

[Anulin]

sfcfix is 32 bit so it does not start and there is no log

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:

• Run the tool
  
  ComponentsScanner again.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Attach that file to your next reply.

 

[Anulin]

thank you. Please see the files attached

 

[PeterJ]

Step 1:
Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._522ee7bcb4c0e0d787afa3a2fe1db6c9cf1a81b2.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows8.1-kb4530677-x64_522ee7bcb4c0e0d787afa3a2fe1db6c9cf1a81b2.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb4530677-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

Step 2:

• Run the tool
  
  ComponentsScanner again.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Attach that file to your next reply.

 

[Anulin]

here is the file

 

[PeterJ]

Step 1:
Download the file winsxs14.zip and save it on your desktop.
Extract the ZIP file to the default location.
When completed there should be some folders in the folder C:\Users\Lenovo\Desktop\winsxs14.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:

• Run the tool
  
  ComponentsScanner again.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Attach that file to your next reply.

 

[Anulin]

please see the files attached

 

[PeterJ]

Step 1:
Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._0fe335abd0bf462dedb4dc867eb82cd7f575fec7.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows8.1-kb4074594-x64_0fe335abd0bf462dedb4dc867eb82cd7f575fec7.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8.1-kb4074594-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

Step 2:

• Run the tool
  
  ComponentsScanner again.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Attach that file to your next reply.

 

[Anulin]

please see the file attached

 

[PeterJ]

Step 1:
Download the file winsxs15.zip and save it on your desktop.
Extract the ZIP file to the default location.
When completed there should be some folders in the folder C:\Users\Lenovo\Desktop\winsxs15.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:

• Run the tool
  
  ComponentsScanner again.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Attach that file to your next reply.

 

[Anulin]

please find the files attached

 

[PeterJ]

That is odd. Only 1 out of 15 folders was processed. The one folder was copied successful.
Please rerun previous instructions completely again.

 

[Anulin]

there are indeed 15 folders however it still processes only one after another attempt

 

[PeterJ]

Remove the folder in bold: C:\Users\Lenovo\Desktop\winsxs15\wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_11.0.9600.18921_none_6db9fd8b5201778d
Rerun the instructions in message #112 again. (don't download and extract the zip file as that is already done)

 

[Anulin]

Now it says "0 files copied"

 

[PeterJ]

FRST Scan:

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

 

[Anulin]

please see the file attached

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:

• Run the tool
  
  ComponentsScanner again.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Attach that file to your next reply.