Windows 8.1 - Corrupt WinSxS Files prevent Windows Updates

Reboot the machine.
After the reboot, run sfc /scannow again and attach the zipped cbs.log to your next reply.
 
Here is the requested file.

EDIT: Accidentally uploaded the wrong file, but fixed it after approximately 5 minutes.
 

Attachments

Last edited:
The attachment isn't the latest cbs.log. The last log entry is dated "2019-06-24 19:35:29".
 
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Check Windows Update again and report the result.
If it fails, zip and attach the file cbs.log to your next reply.
 

Attachments

All directives were processed successfully.
SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-05 19:20:58.067
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\User\Downloads\SFCFix\SFCFix (29).zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.18895_none_08e97e8a82ce67d5\kmddsp.tsp

Successfully copied file C:\Users\User\AppData\Local\niemiro\Archive\wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.18895_none_08e97e8a82ce67d5\kmddsp.tsp to C:\Windows\winsxs\wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.18895_none_08e97e8a82ce67d5\kmddsp.tsp.

Successfully restored ownership for C:\Windows\winsxs\wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.18895_none_08e97e8a82ce67d5\kmddsp.tsp
Successfully restored permissions on C:\Windows\winsxs\wow64_microsoft-windows-rasbase_31bf3856ad364e35_6.3.9600.18895_none_08e97e8a82ce67d5\kmddsp.tsp
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 447 datablocks.
Finish time: 2019-08-05 19:20:59.873
Script hash: ExtHz6L/buG6Dalw4VfARaJLruaSwJFupRjePrnahSU=
----------------------EOF-----------------------
Click to expand...
 

Attachments

No errors in the latest CBS.log.
Check Windows Update again and report the result.
 
That's strange, because SFC said there were errors.

I re-ran sfc /scannow again, and it detected errors. The log output is attached below.
 

Attachments

Great, one of two issues is fixed.

FRST File Search
  1. Right-click on the file FRST64.exe and choose Run as administrator.
  2. Copy and paste icrav03.rat into the Search box and click the Search Files button.
  3. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  4. Close Notepad and attach the file 'Search.txt' to your next reply.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

The fix ran successfully:
Fix result of Farbar Recovery Scan Tool (x64) Version: 05-08-2019
Ran by User (06-08-2019 19:42:09) Run:3
Running from C:\Users\User\Downloads\SFCFix
Loaded Profiles: User
Boot Mode: Normal
==============================================

fixlist content:
*****************
CMD: dir C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910
*****************


========= dir C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910

=========

Volume in drive C is OS
Volume Serial Number is 08AC-1EE6

Directory of C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910

06/15/2019 11:34 AM <DIR> .
06/15/2019 11:34 AM <DIR> ..
08/03/2019 04:19 PM 12 icrav03.rat
01/02/2018 12:56 AM 199,680 msrating.dll
06/15/2019 11:33 AM 1,988 ticrf.rat
3 File(s) 201,680 bytes
2 Dir(s) 126,998,679,552 bytes free

========= End of CMD: =========


==== End of Fixlog 19:42:09 ====
Click to expand...
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST64.exe and select "Run as administrator".
  • Press the Fix button.
  • The tool will now process fixlist.txt.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 3:
Check Windows Update again and report the result.
If it fails zip and attach the file C:\Windows\Logs\CBS\CBS.log to your next reply.
 

Attachments

All steps were completed successfully; Windows Update failed to complete the changes:
Fix result of Farbar Recovery Scan Tool (x64) Version: 07-08-2019 02
Ran by User (07-08-2019 14:01:41) Run:4
Running from C:\Users\User\Downloads\SFCFix
Loaded Profiles: User
Boot Mode: Normal
==============================================

fixlist content:
*****************
C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910

*****************

C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910 => moved successfully

==== End of Fixlog 14:01:42 ====
Click to expand...

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-08-07 14:03:43.677
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\User\Downloads\SFCFix\SFCFix (30).zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully created directory tree \\?\C:\Windows\winsxs\amd64_microsoft-windows-ie-

ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910.

Successfully copied file C:\Users\User\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-

ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910\icrav03.rat to C:\Windows\winsxs\amd64_microsoft-windows-ie-

ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910\icrav03.rat.
Successfully copied file C:\Users\User\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-

ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910\msrating.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-

ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910\msrating.dll.
Successfully copied file C:\Users\User\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-

ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910\ticrf.rat to C:\Windows\winsxs\amd64_microsoft-windows-ie-

ratings_31bf3856ad364e35_11.0.9600.19130_none_cb689f993fa3a910\ticrf.rat.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 447 datablocks.
Finish time: 2019-08-07 14:04:29.397
Script hash: 3hdf6mbKd/9XyqGh4WayGmn4NP1C+F7AD76UYxQZn7I=
----------------------EOF-----------------------
Click to expand...
 

Attachments

Reboot the machine.
After the reboot, run sfc /scannow again and attach the zipped cbs.log to your next reply.
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4507005
  4. Let me know if it says it was successful or if there are any errors.
 
FRST Registry Search
  1. Click your Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste KB4507005 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
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