Windows Server 2016 - Update stuck at old KB5012170. Now depend on manual update.

[seydee]

Hi,

I have attached both the CBS and windowsUpdate log file as requested.

 

[Maxstar]

2023/12/20 15:43:14.9531118 976   120   Misc            Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL, error = 0x80072EF3
2023/12/20 15:43:14.9531138 976   120   ProtocolTalker  PTError: 0x80072ef3

0x80072ef3 > (ERROR_INTERNET_INCORRECT_HANDLE_STATE), (WININET_E_INCORRECT_HANDLE_STATE), (ERROR_WINHTTP_INCORRECT_HANDLE_STATE)

It seems there's still an issue with this system which can't connect to the WSUS server.

2023/12/20 15:33:54.6056313 976   5476  DownloadManager GetDOManager() failed, hr=*FAILED*, hrExtended=80040154
2023/12/20 15:43:14.7023977 976   120   Misc            Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80245002

 

[seydee]

Do you have any suggestion on how to fix this. My other servers are getting update as usual.

 

[Maxstar]

Hi,

Are the other servers also running Server 2016 or newer versions? See also this issue which is very similar to this one.

2023/12/20 21:01:40.4270690 976   4384  DownloadManager Failed to connect to the DO service; (hr = 80040154)
2023/12/20 21:01:40.4270697 976   4384  DownloadManager GetDOManager() failed, hr=80246008, hrExtended=80040154
2023/12/20 21:01:40.4270703 976   4384  DownloadManager Failed creating DO job with hr 80246008

 

[seydee]

Hi,

Yes., I have another server which is running on Windows Server 2016 and above.

I have tried to run the command from the link given which similiar to issue i am facing now.

net stop bits
net stop wuauserv
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientId /f
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientIDValidation /f
rd /s /q "%WinDir%\SoftwareDistribution"
net start bits
net start wuauserv
wuauclt /resetauthorization /detectnow

This end has changed the error code when running updates.

 

[Maxstar]

Hi,

This error means that the offered updates are not applicable, could you please attach the latest CBS logs.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply.