[SOLVED] Windows Server 2019 - KB5031361 failing to install

[sysanalyst001]

KB5031361 is failing to install on my Windows Server 2019 VM whether I download the update from Windows Update Catalog and install it manually or via Settings -> Windows Update. Running dism /online /cleanup-image /restorehealth also fails and gives the error in the attached screenshot. Any ideas on how this could be fixed please?

 

[Maxstar]

Hi,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4592440

• Let me know if it says it was successful or you get the message: The update KB4592440 is not installed on this computer.

 

[sysanalyst001]

When I run that command, I get the error 'The update KB4592440 is not installed on this computer':

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB4592440

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[sysanalyst001]

Here's SearchReg.txt:

 

[Maxstar]

Hi,

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[sysanalyst001]

Apologies for the delay - here's Fixlog.txt:

 

[Maxstar]

Hi,

It seems you have ran the fixlist multiple, could you please provide the previous Fixlog as well, you can find them here C:\FRST\Logs.

 

[sysanalyst001]

Yes I copied the first Fixlog after that had completed but couldn't find it after that. Here's the other one (there are only two in that folder):

 

[Maxstar]

Thanks this is the right log. Please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[sysanalyst001]

That command failed again - here's the CBS log:

 

[Maxstar]

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5011503

• Let me know if it says it was successful or you get the message: The update KB5011503 is not installed on this computer.

 

[sysanalyst001]

When I run that wusa command, I get the message 'The update KB5011503 is not installed on this computer'.

 

[Maxstar]

1. Open a elevated command prompt and run the following command (to be sure that the COMPONENTS hive is loaded).

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2. Open

FRST64.exe as administrator and perform a registry search for:

KB5011503

3. Attach SearchReg.txt in your next reply.

 

[sysanalyst001]

Here's SearchReg.txt:

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[sysanalyst001]

Here's fixlog.txt:

 

[Maxstar]

Hi,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5014692

• Let me know if it says it was successful or you get the message: The update KB5014692 is not installed on this computer.

 

[sysanalyst001]

I ran that command and get the message 'The update KB5014692 is not installed on this computer'.

 

[Maxstar]

1. Open a elevated command prompt and run the following command (to be sure that the COMPONENTS hive is loaded).

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2. Open

FRST64.exe as administrator and perform a registry search for:

KB5014692

3. Attach SearchReg.txt in your next reply.