[SOLVED] Windows Server 2019 - KB5031361 failing to install

[sysanalyst001]

No, there's nothing in that folder that begins after the letter M - even with Show hidden items turned on:

 

[Maxstar]

Please post also screenshot(s) to look at the files which are started with Package_940_for_.

 

[sysanalyst001]

Here you go:

 

[sysanalyst001]

If I browse to that folder in Command Prompt and run dir, I get this:

(EDIT: wrong screenshot attached initially, apologies)

 

[Maxstar]

Hmm, please run the following command and attach dirlist to your next post.

dir /s /a %systemroot%\Servicing\Packages > "%userprofile%\Desktop\Dirlist.txt"

 

[sysanalyst001]

Running that command gives a File Not Found error but I still get the dirlist.txt file on the desktop:

 

[Maxstar]

Ah, it seems the File Not Found error appears when it tries to log all the files with the letter O/P! So let's check the system first with check disk.

chkdsk

 

[sysanalyst001]

Here's the output from chkdsk:

 

[Maxstar]

Check disk detected errors, so I would advise to run the following command as well.

chkdsk c: /f /r

At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y.

 

[sysanalyst001]

After running chkdsk, I ran dir again to produce dirlist.txt and Package_940_for_KB5032196~31bf3856ad364e35~amd64~~10.0.1.11 now seems to be present. I then tried installing KB5032196 again but it failed - here are dirlist.txt and the CBS logs:

 

[Maxstar]

Hi,

Verify the catalog database by using Esentutl

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• Copy and paste the following commands one at a time into the command prompt and press enter after each.

net stop cryptsvc
esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
net start cryptsvc

• Take a screenshot of the command prompt window and paste it into your next reply.

 

[sysanalyst001]

Here's a screenshot of the command output:

 

[Maxstar]

Thanks, please do the following to repair the catalog database.

Repair the catalog database by using Esentutl

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• Copy and paste the following commands one at a time into the command prompt and press enter after each.

net stop cryptsvc
esentutl /p %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
net start cryptsvc

• Take a screenshot of the command prompt window and paste it into your next reply.

 

[sysanalyst001]

Here's a screenshot of the command output:

 

[Maxstar]

Repairing the catalog database failed, so please run the following commands in an elevated prompt and post the result.

net stop wuauserv
net stop cryptSvc
net stop bits
ren %SystemRoot%\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits

 

[sysanalyst001]

Here's the output after running those commands:

 

[Maxstar]

Great, please reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[sysanalyst001]

That's now installed successfully, thank you so much for all of your help and persistence! Hopefully the server won't get in such a state again.

 

[Maxstar]

Hi,

You're welcome. Glad to hear the update installed successfully after rebuilding the catalog database.
I will mark this thread as solved.