[SOLVED] Windows Server 2019 - KB5031361 failing to install

[sysanalyst001]

Here's Fixlog.txt:

 

[Maxstar]

Step 1. Try to uninstall the following update:

wusa /uninstall /KB:5007206

When you get the message: The update KB5007206 is not installed on this computer, then perform step 2.

Step 2.
1. Open a elevated command prompt and run the following command (to be sure that the COMPONENTS hive is loaded).

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2. Open FRST64.exe as administrator and perform a registry search for:

KB5007206

3. Attach SearchReg.txt in your next reply.

 

[sysanalyst001]

Here's SearchReg.txt:

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[sysanalyst001]

Here's Fixlog.txt:

 

[Maxstar]

Step 1. Try to uninstall the following update:

wusa /uninstall /KB:5010351

When you get the message: The update KB5010351 is not installed on this computer, then perform step 2.

Step 2.
1. Open a elevated command prompt and run the following command (to be sure that the COMPONENTS hive is loaded).

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2. Open FRST64.exe as administrator and perform a registry search for:

KB5010351

3. Attach SearchReg.txt in your next reply.

 

[sysanalyst001]

Here's SearchReg.txt:

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[sysanalyst001]

Here's Fixlog.txt:

 

[Maxstar]

Please run the following DISM command. I suppose it will fail, so attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[sysanalyst001]

DISM failed at 72.7%. Here's the screenshot and CBS logs:

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[sysanalyst001]

Here's SFCFix.txt. The DISM command also completed successfully:

 

[Maxstar]

Great, please attempt to update and let me know the result. If it fails attach a new copy of the CBS logs.

 

[sysanalyst001]

Downloaded KB5032196 (November 2023's cumulative security update) from Microsoft Update Catalog but that failed. Here are the CBS logs:

 

[Maxstar]

Hi,

Open an elevated command prompt, run the following command and post the result.

certutil -hashfile C:\Windows\Servicing\Packages\Package_940_for_KB5032196~31bf3856ad364e35~amd64~~10.0.1.11.mum SHA256

 

[sysanalyst001]

Here's the screenshot:

 

[Maxstar]

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[sysanalyst001]

I rebooted the server after running SFCFix and attempted to install KB5032196 again but it failed. Here are SFCFix.txt and the CBS logs:

 

[Maxstar]

SFCFix was unable to restore the *.mum file. Please open the following folder C:\Windows\Servicing\Packages.

Is there a (corrupt) 0 bytes file with the name: Package_940_for_KB5032196~31bf3856ad364e35~amd64~~10.0.1.11