[SOLVED] Windows Update stops installing at 1% during reboot for KB5014699

[JayNDT]

The usual error...

 

[x BlueRobot]

Please try the following fix script and then follow the same instructions as before.

 

[JayNDT]

Now it didn't even try to download the files to begin the update, and immediately went to an error:

There were problems downloading some updates, but we’ll try again later. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x800f0805)

 

[x BlueRobot]

It seems to at least be only complaining about one key now. Could you please run the attached fix script and then attempt to update again?

 

[JayNDT]

Done.

 

[x BlueRobot]

Could you please open an elevated command prompt and then enter the following command:

DISM /Online /Cleanup-Image /RestoreHealth

Please post the CBS log(s) if it fails.

 

[JayNDT]

Thanks, DISM worked fine, tried to update Windows. Logs attached.

 

[x BlueRobot]

2022-09-22 01:17:30, Info                  CBS    Failed to call EnumDeploymentReferences on deployment: amd64_microsoft-client-li..-service-deployment_31bf3856ad364e35_10.0.19041.1865_none_ea440eab5059c6ad [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-22 01:17:30, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-22 01:17:30, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-22 01:17:30, Info                  CBS    Failed to get Transaction State for package: Microsoft-Client-License-Platform-Device-Licensing-Service-Package~31bf3856ad364e35~amd64~~10.0.19041.1865, update: 9bb93bcbaed7cd949e3574540ada0ea7 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-22 01:17:30, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

This error has popped up again, however, just noticed there is a very subtle corruption with the value data of the deployment key.

Good:

8B000000000000004D6963726F736F66742D436C69656E742D4C6963656E73652D506C6174666F726D2D4465766963652D4C6963656E73696E672D536572766963652D5061636B6167657E333162663338353661643336346533357E616D6436347E7E31302E302E31393034312E313836352E3962623933626362616564376364393439653335373435343061646130656137

Your Machine:

8B000000000000004D6963726F736F66742D436C69656E742D4C6963656E73652D506C6174666F726D2D4465766963652D4C6963656E73696E672D536572766963652D5061636B6167657E333162663338353661643336346533357E616D6436347E7E31302E302E31393034312E313836352E3962623933626362616564376364393439653335373435343006{Missing}

Please run the attached fix script and then attempt to update again. If it fails, then please provide the CBS log(s).

 

[JayNDT]

Well, the fix went fine, but it seemingly didn't download the files for the Windows Update, and went to the error.

 

[x BlueRobot]

The previous error seems to have gone now and the latest CBS log appears to be okay. Let's see what is happening when you're trying to update using a Process Monitor trace:

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square icon on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or WeTransfer.

 

[JayNDT]

Here the exact error message, just for reference:

There were problems downloading some updates, but we’ll try again later. If you keep seeing this, try searching the web or contacting support for help. This error code might help: (0x800f0805)

 

[x BlueRobot]

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB5014699 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

 

[JayNDT]

Thanks.

 

[x BlueRobot]

Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._1807d6b5df2947669d4cb00d322969ccd43030a3.msu
2. Copy the .msu file to a convenient location (such as %userprofile%\Desktop).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd %userprofile%\Desktop
   replace %userprofile%\Desktop with your path if different
   
   expand windows10.0-kb5014699-x64_1807d6b5df2947669d4cb00d322969ccd43030a3.msu -f:* %userprofile%\Desktop
   
   DISM /Online /Add-Package /PackagePath:%userprofile%\Desktop\windows10.0-kb5014699-x64.cab
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
7. If you receive any other message:
   Post a screenshot of the Command Prompt window.
   Zip and attach the file %systemroot%\Logs\CBS\CBS.log

 

[JayNDT]

I've also attached the DISM log just in case.

 

[x BlueRobot]

Oh look! Our old friend has returned! At least we have an error which I work with now.

2022-09-23 17:19:38, Info                  CBS    Failed to call EnumDeploymentReferences on deployment: amd64_microsoft-client-li..cription-deployment_31bf3856ad364e35_10.0.19041.1865_none_76d86328be9ccb5c [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-23 17:19:38, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-23 17:19:38, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-23 17:19:38, Info                  CBS    Failed to get Transaction State for package: Microsoft-Client-License-Platform-Upgrade-Subscription-Package~31bf3856ad364e35~amd64~~10.0.19041.1865, update: a51dbc559655a3ba4b20d28fba58086c [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-23 17:19:38, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-23 17:19:38, Info                  CBS    Failed to populate updates for package: Microsoft-Client-License-Platform-Upgrade-Subscription-Package~31bf3856ad364e35~amd64~~10.0.19041.1865 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Could you please provide your latest COMPONENTS hive and the latest CBS subkey? We've made a number of significant changes so probably best that we have the latest copies.

 

[JayNDT]

Done.

 

[x BlueRobot]

Could you please replace your current COMPONENTS hive with the one attached? Afterwards, please attempt to install the update using DISM again. If it fails, then please the provide CBS log(s).

 

[JayNDT]

Same error as before.

 

[x BlueRobot]

It's the exact same key as before, did you replace the COMPONENTS hive under %systemroot%\System32\config with the one I attached to my post?

2022-09-26 19:08:48, Info                  CBS    Failed to call EnumDeploymentReferences on deployment: amd64_microsoft-client-li..cription-deployment_31bf3856ad364e35_10.0.19041.1865_none_76d86328be9ccb5c [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-26 19:08:48, Info                  CBS    Failed to get component state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-26 19:08:48, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-26 19:08:48, Info                  CBS    Failed to get Transaction State for package: Microsoft-Client-License-Platform-Upgrade-Subscription-Package~31bf3856ad364e35~amd64~~10.0.19041.1865, update: a51dbc559655a3ba4b20d28fba58086c [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-09-26 19:08:48, Info                  CBS    Failed to get current state. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Please open an elevated command prompt window and then enter the following commands:

reg load HKLM\COMPONENTS %systemroot%\System32\config\COMPONENTS
reg query HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-c..-deployment_31bf3856ad364e35_10.0.19041.1865_76d86328be9ccb5c

Please post the output in your next post.