[SOLVED] Problems with Windows 8.1

Suzy · Aug 15, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-15 16:46:34.711
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf
CORRUPT: C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bthport.sys
CORRUPT: C:\WINDOWS\winsxs\amd64_hidbth.inf_31bf3856ad364e35_6.3.9600.17826_none_1413f00629383b56\hidbth.inf

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 3
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-15 18:53:41.863
----------------------EOF-----------------------

Aura · Aug 15, 2015

Hi Suzy :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

Suzy · Aug 16, 2015

Aura said:
Hi Suzy :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;

Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.

Save any work you have open, and close every programs;

Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;

SFCFix will launch, let it complete;

Once done, a file will appear on your Desktop, called SFCFix.txt;

Open the file, then copy and paste its content in your next reply;

SFCFix.zip

Suzy · Aug 16, 2015

Hallo AURA

message from file SFCFix.txt

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-16 10:47:24.755
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Susan Wassenaar\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_hidbth.inf_31bf3856ad364e35_6.3.9600.17826_none_1413f00629383b56\hidbth.inf
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bthport.sys

Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_hidbth.inf_31bf3856ad364e35_6.3.9600.17826_none_1413f00629383b56\hidbth.inf to C:\WINDOWS\winsxs\amd64_hidbth.inf_31bf3856ad364e35_6.3.9600.17826_none_1413f00629383b56\hidbth.inf.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf to C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bthport.sys to C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bthport.sys.

Successfully restored ownership for C:\WINDOWS\winsxs\amd64_hidbth.inf_31bf3856ad364e35_6.3.9600.17826_none_1413f00629383b56\hidbth.inf
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_hidbth.inf_31bf3856ad364e35_6.3.9600.17826_none_1413f00629383b56\hidbth.inf
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bthport.sys
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bthport.sys
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-08-16 10:47:33.223
Script hash: xI91Mt9X8yUlWBDUdyNSlL2nbLB/GlFLztzN5TMGjHw=
----------------------EOF-----------------------

Aura · Aug 16, 2015

Good, we'll run SFC now to see if the replacements are accepted.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Suzy · Aug 17, 2015

Hallo Aura

it only scanned 37% then this message appeared. Windows Resource Protection found curropt files but was unable to fix some of them. Details are included in the CBS. Log windir\Logs\CBS\CBS.log. For example C:'Windows\CBS\CBS.log. Noted that log in is currently not supported in offline servicing scenarios.

Nor sure if the file containing the CBS.txt attached?

Regards
Suzy

Aura · Aug 17, 2015

It's alright Suzy. When that message appear, simply upload the C:\Windows\Logs\CBS\CBS.log file for me to review :)

Suzy · Aug 17, 2015

I am really having a battle saving this file - did you manage to get it?

Regards

Aura · Aug 17, 2015

The two files in errors are related to an OOBE update for Windows 8.1 so you can upgrade to Windows 10. Let's see if DISM can fix it.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
Let the scan run until the end (100%);
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Suzy · Aug 18, 2015

Hallo Aura

the scan show error message 0x800f081f - say it operation failed it cant repair either source can not be found or computer store cannot be repaired. Also the DSIM file sant be compressed so I will send the fie by copy and paste?

Regards

Aura · Aug 18, 2015

You can upload it directly on OneDrive, Google Drive or Dropbox, yes.

Suzy · Aug 18, 2015

Hallo Aura battled the whole day to do this action

Lol ai jai jai

It does not want to complete scan gave error code 0x800

Trying to attach zip file hope this time it works

Regards
S

Aura · Aug 19, 2015

Alright Suzy :) I managed to source manually pretty much every files reported in the DISM log, except for files from two updates. One being a telemetry/upgrade experience one that changes every day, and the other that might be related to Adobe (do you have any Adobe products installed on your system)? This being said, we can start by replacing to ones I sourced.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFix.zip

Suzy · Aug 20, 2015

Hallo Aura

yes I have Adobe products and it also does not want to update automatically there is always error.

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-20 09:47:50.207
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Susan Wassenaar\Desktop\SFCFix (1).zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17842_none_6eff238f877e4dbc
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Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf

Successfully created directory tree \\?\C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_26e7f25171bfbfb7.
Successfully created directory tree \\?\C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc.
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Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5\icrav03.rat to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5\icrav03.rat.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5\msrating.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5\msrating.dll.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\icrav03.rat to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\icrav03.rat.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\msrating.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\msrating.dll.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281\icrav03.rat to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281\icrav03.rat.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281\msrating.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281\msrating.dll.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\icrav03.rat to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\icrav03.rat.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\msrating.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\msrating.dll.
WARNING: File C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf to C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\activex.vch to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\activex.vch.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\flash.ocx to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\flash.ocx.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\flashutil_activex.dll to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\flashutil_activex.dll.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\flashutil_activex.exe to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17933_none_1c9347ff3d5efdbc\flashutil_activex.exe.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\activex.vch to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\activex.vch.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\flash.ocx to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\flash.ocx.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\flashutil_activex.dll to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\flashutil_activex.dll.
Successfully copied file C:\Users\Susan Wassenaar\AppData\Local\niemiro\Archive\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\flashutil_activex.exe to C:\WINDOWS\winsxs\amd64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_1c82a7b33d6ab72a\flashutil_activex.exe.

Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17842_none_6eff238f877e4dbc
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17842_none_6eff238f877e4dbc
Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_6efb392f8781cebf
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_6efb392f8781cebf
Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_6f076a37877898e3
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_6f076a37877898e3
Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_6f19f2698769614b
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_6f19f2698769614b
Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_6f2edc018759f671
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Successfully restored ownership for C:\WINDOWS\winsxs
Successfully restored permissions on C:\WINDOWS\winsxs
Successfully restored ownership for C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925
Successfully restored permissions on C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17858_none_26d7520571cb7925
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17915_none_a9fe7e1f6e442e7f
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Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17842_none_cb1dbf133fdbbef2
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17842_none_cb1dbf133fdbbef2
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5\msrating.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17801_none_cb19d4b33fdf3ff5\msrating.dll
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\msrating.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17728_none_cb2605bb3fd60a19\msrating.dll
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281\msrating.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17690_none_cb388ded3fc6d281\msrating.dll
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\msrating.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\msrating.dll
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_bth.inf_31bf3856ad364e35_6.3.9600.17826_none_6345f7188f55d475\bth.inf
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 20 datablocks.
Finish time: 2015-08-20 09:49:16.671
Script hash: QZ/Z5YtsG0yWwqGB+uMwXJNuXKjkXzs6387HCM3qEUM=
----------------------EOF-----------------------

Regards

Aura · Aug 20, 2015

Which Adobe products do you have installed? Also, follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Suzy · Aug 23, 2015

Hi Aura

the scan does not want to go further than 37& then it states there is an error - corrupt files and unable to fix some of them. Details in CBS Log

I have Adobe X and Adobe CS6 Master Collection.

2015-08-23 10:25:05, Info CBS TI: --- Initializing Trusted Installer ---
2015-08-23 10:25:05, Info CBS TI: Last boot time: 2015-08-23 08:54:08.489
2015-08-23 10:25:05, Info CBS Starting TrustedInstaller initialization.
2015-08-23 10:25:05, Info CBS Ending TrustedInstaller initialization.
2015-08-23 10:25:05, Info CBS Starting the TrustedInstaller main loop.
2015-08-23 10:25:05, Info CBS TrustedInstaller service starts successfully.
2015-08-23 10:25:05, Info CBS No startup processing required, TrustedInstaller service was not set as autostart
2015-08-23 10:25:05, Info CBS Startup processing thread terminated normally
2015-08-23 10:25:05, Info CBS Starting TiWorker initialization.
2015-08-23 10:25:05, Info CBS Ending TiWorker initialization.
2015-08-23 10:25:05, Info CBS Starting the TiWorker main loop.
2015-08-23 10:25:05, Info CBS TiWorker starts successfully.
2015-08-23 10:25:05, Info CBS TiWorker: Client requests SFP repair object.
2015-08-23 10:25:05, Info CBS Universal Time is: 2015-08-23 08:25:05.304
2015-08-23 10:25:05, Info CBS Loaded Servicing Stack v6.3.9600.17709 with Core: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17709_none_fa7932f59afc2e40\cbscore.dll
2015-08-23 10:25:05, Info CSI 00000001@2015/8/23:08:25:05.335 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ff9dd107f19 @0x7ff9de324984 @0x7ff9de3241bb @0x7ff7f8a7d69a @0x7ff7f8a7e275 @0x7ff9f89e2053)
2015-08-23 10:25:05, Info CBS SQM: Initializing online with Windows opt-in: True
2015-08-23 10:25:05, Info CBS SQM: Cleaning up report files older than 10 days.
2015-08-23 10:25:05, Info CBS SQM: Requesting upload of all unsent reports.
2015-08-23 10:25:05, Info CBS SQM: Queued 2 file(s) for upload with pattern: C:\WINDOWS\servicing\sqm\*_std.sqm, flags: 0x2
2015-08-23 10:25:05, Info CBS SQM: Upload callback called with file path: C:\WINDOWS\servicing\sqm\PackageChangeEnd_Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3_0_std.sqm, status: 0x0, HTTP response: 403
2015-08-23 10:25:05, Info CBS SQM: Upload callback called with file path: C:\WINDOWS\servicing\sqm\PackageChangeEnd_Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3_1_std.sqm, status: 0x0, HTTP response: 403
2015-08-23 10:25:05, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\WINDOWS\servicing\sqm\*_all.sqm, flags: 0x6
2015-08-23 10:25:05, Info CBS NonStart: Set pending store consistency check.
2015-08-23 10:25:05, Info CSI 00000002@2015/8/23:08:25:05.367 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ff9dd107f19 @0x7ff9e94b8a65 @0x7ff9e94b8bb2 @0x7ff7f8a7cd89 @0x7ff7f8a7e28c @0x7ff9f89e2053)
2015-08-23 10:25:06, Info CSI 00000003 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xf31e24dd20
2015-08-23 10:25:06, Info CSI 00000004 Creating NT transaction (seq 1), objectname [6]"(null)"
2015-08-23 10:25:06, Info CSI 00000005 Created NT transaction (seq 1) result 0x00000000, handle @0x5cc
2015-08-23 10:25:06, Info CSI 00000006 Poqexec successfully registered in [ml:26{13},l:24{12}]"SetupExecute"
2015-08-23 10:25:06, Info CSI 00000007@2015/8/23:08:25:06.742 Beginning NT transaction commit...
2015-08-23 10:25:06, Info CSI 00000008@2015/8/23:08:25:06.758 CSI perf trace:
CSIPERF:TXCOMMIT;1725
2015-08-23 10:25:06, Info CSI 00000009 CSI Store 1044194895008 (0x000000f31edda4a0) initialized
2015-08-23 10:25:11, Info CSI 0000000a [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:11, Info CSI 0000000b [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:15, Info CSI 0000000c [SR] Verify complete
2015-08-23 10:25:15, Info CSI 0000000d [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:15, Info CSI 0000000e [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:18, Info CSI 0000000f [SR] Verify complete
2015-08-23 10:25:18, Info CSI 00000010 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:18, Info CSI 00000011 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:22, Info CSI 00000012 [SR] Verify complete
2015-08-23 10:25:22, Info CSI 00000013 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:22, Info CSI 00000014 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:25, Info CSI 00000015 [SR] Verify complete
2015-08-23 10:25:25, Info CSI 00000016 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:25, Info CSI 00000017 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:28, Info CSI 00000018 [SR] Verify complete
2015-08-23 10:25:28, Info CSI 00000019 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:28, Info CSI 0000001a [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:32, Info CSI 0000001b [SR] Verify complete
2015-08-23 10:25:32, Info CSI 0000001c [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:32, Info CSI 0000001d [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:36, Info CSI 0000001e [SR] Verify complete
2015-08-23 10:25:36, Info CSI 0000001f [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:36, Info CSI 00000020 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:39, Info CSI 00000021 [SR] Verify complete
2015-08-23 10:25:39, Info CSI 00000022 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:39, Info CSI 00000023 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:42, Info CSI 00000024 [SR] Verify complete
2015-08-23 10:25:42, Info CSI 00000025 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:42, Info CSI 00000026 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:46, Info CSI 00000027 [SR] Verify complete
2015-08-23 10:25:46, Info CSI 00000028 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:46, Info CSI 00000029 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:49, Info CSI 0000002a [SR] Verify complete
2015-08-23 10:25:49, Info CSI 0000002b [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:49, Info CSI 0000002c [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:52, Info CSI 0000002d [SR] Verify complete
2015-08-23 10:25:52, Info CSI 0000002e [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:52, Info CSI 0000002f [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:55, Info CSI 00000030 [SR] Verify complete
2015-08-23 10:25:55, Info CSI 00000031 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:55, Info CSI 00000032 [SR] Beginning Verify and Repair transaction
2015-08-23 10:25:58, Info CSI 00000033 [SR] Verify complete
2015-08-23 10:25:58, Info CSI 00000034 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:25:58, Info CSI 00000035 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:02, Info CSI 00000036 [SR] Verify complete
2015-08-23 10:26:02, Info CSI 00000037 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:02, Info CSI 00000038 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:05, Info CSI 00000039 [SR] Verify complete
2015-08-23 10:26:05, Info CSI 0000003a [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:05, Info CSI 0000003b [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:09, Info CSI 0000003c [SR] Verify complete
2015-08-23 10:26:09, Info CSI 0000003d [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:09, Info CSI 0000003e [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:12, Info CSI 0000003f [SR] Verify complete
2015-08-23 10:26:12, Info CSI 00000040 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:12, Info CSI 00000041 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:16, Info CSI 00000042 [SR] Verify complete
2015-08-23 10:26:16, Info CSI 00000043 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:16, Info CSI 00000044 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:20, Info CSI 00000045 [SR] Verify complete
2015-08-23 10:26:20, Info CSI 00000046 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:20, Info CSI 00000047 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:23, Info CSI 00000048 [SR] Verify complete
2015-08-23 10:26:23, Info CSI 00000049 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:23, Info CSI 0000004a [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:26, Info CSI 0000004b [SR] Verify complete
2015-08-23 10:26:27, Info CSI 0000004c [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:27, Info CSI 0000004d [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:30, Info CSI 0000004e [SR] Verify complete
2015-08-23 10:26:30, Info CSI 0000004f [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:30, Info CSI 00000050 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:34, Info CSI 00000051 [SR] Verify complete
2015-08-23 10:26:35, Info CSI 00000052 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:35, Info CSI 00000053 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:38, Info CSI 00000054 [SR] Verify complete
2015-08-23 10:26:38, Info CSI 00000055 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:38, Info CSI 00000056 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:41, Info CSI 00000057 [SR] Verify complete
2015-08-23 10:26:42, Info CSI 00000058 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:42, Info CSI 00000059 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:45, Info CSI 0000005a [SR] Verify complete
2015-08-23 10:26:45, Info CSI 0000005b [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:45, Info CSI 0000005c [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:49, Info CSI 0000005d [SR] Verify complete
2015-08-23 10:26:49, Info CSI 0000005e [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:49, Info CSI 0000005f [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:52, Info CSI 00000060 [SR] Verify complete
2015-08-23 10:26:52, Info CSI 00000061 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:52, Info CSI 00000062 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:55, Info CSI 00000063 [SR] Verify complete
2015-08-23 10:26:55, Info CSI 00000064 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:55, Info CSI 00000065 [SR] Beginning Verify and Repair transaction
2015-08-23 10:26:59, Info CSI 00000066 [SR] Verify complete
2015-08-23 10:26:59, Info CSI 00000067 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:26:59, Info CSI 00000068 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:01, Info CSI 00000069 [SR] Verify complete
2015-08-23 10:27:02, Info CSI 0000006a [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:02, Info CSI 0000006b [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:05, Info CSI 0000006c [SR] Verify complete
2015-08-23 10:27:05, Info CSI 0000006d [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:05, Info CSI 0000006e [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:08, Info CSI 0000006f [SR] Verify complete
2015-08-23 10:27:08, Info CSI 00000070 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:08, Info CSI 00000071 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:10, Info CSI 00000072 [SR] Verify complete
2015-08-23 10:27:11, Info CSI 00000073 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:11, Info CSI 00000074 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:13, Info CSI 00000075 [SR] Verify complete
2015-08-23 10:27:13, Info CSI 00000076 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:13, Info CSI 00000077 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:17, Info CSI 00000078 [SR] Verify complete
2015-08-23 10:27:17, Info CSI 00000079 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:17, Info CSI 0000007a [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:19, Info CSI 0000007b [SR] Verify complete
2015-08-23 10:27:20, Info CSI 0000007c [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:20, Info CSI 0000007d [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:23, Info CSI 0000007e [SR] Verify complete
2015-08-23 10:27:23, Info CSI 0000007f [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:23, Info CSI 00000080 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:26, Info CSI 00000081 [SR] Verify complete
2015-08-23 10:27:26, Info CSI 00000082 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:26, Info CSI 00000083 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:29, Info CSI 00000084 [SR] Verify complete
2015-08-23 10:27:29, Info CSI 00000085 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:29, Info CSI 00000086 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:32, Info CSI 00000087 [SR] Verify complete
2015-08-23 10:27:32, Info CSI 00000088 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:32, Info CSI 00000089 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:35, Info CSI 0000008a [SR] Verify complete
2015-08-23 10:27:35, Info CSI 0000008b [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:35, Info CSI 0000008c [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:38, Info CSI 0000008d [SR] Verify complete
2015-08-23 10:27:38, Info CSI 0000008e [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:38, Info CSI 0000008f [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:41, Info CSI 00000090 [SR] Verify complete
2015-08-23 10:27:41, Info CSI 00000091 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:41, Info CSI 00000092 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:44, Info CSI 00000093 [SR] Verify complete
2015-08-23 10:27:44, Info CSI 00000094 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:44, Info CSI 00000095 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:47, Info CSI 00000096 [SR] Verify complete
2015-08-23 10:27:47, Info CSI 00000097 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:47, Info CSI 00000098 [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:50, Info CSI 00000099 [SR] Verify complete
2015-08-23 10:27:50, Info CSI 0000009a [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:50, Info CSI 0000009b [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:54, Info CSI 0000009c [SR] Verify complete
2015-08-23 10:27:54, Info CSI 0000009d [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:54, Info CSI 0000009e [SR] Beginning Verify and Repair transaction
2015-08-23 10:27:57, Info CSI 0000009f [SR] Verify complete
2015-08-23 10:27:57, Info CSI 000000a0 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:27:57, Info CSI 000000a1 [SR] Beginning Verify and Repair transaction
2015-08-23 10:28:00, Info CSI 000000a2 [SR] Verify complete
2015-08-23 10:28:00, Info CSI 000000a3 [SR] Verifying 100 (0x0000000000000064) components
2015-08-23 10:28:00, Info CSI 000000a4 [SR] Beginning Verify and Repair transaction
2015-08-23 10:28:03, Info CSI 000000a5 [SR] Verify complete

Regards

Aura · Aug 23, 2015

Suzy, run the SFC scan again and when it fails, upload the whole CBS.log file for me to review please. I need it to analyse it :)

Suzy · Aug 23, 2015

Hallo Aura

hope this is ok?

Regards

Aura · Aug 23, 2015

Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
- wusa /uninstall /KB:2976978
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

Suzy · Aug 23, 2015

Hallo Aura

yes it picked it up and it did uninstall. Should this fix the problem now?

Regards
S

[SOLVED] Problems with Windows 8.1

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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