[SOLVED] 64 bit applications not starting after MS or Firefox update

[Betageek]

Script failed to complete. Stops after 2nd of 5 directives to reboot. MS fail message. Jpeg enclosed. Unloaded everything I could, tried 2 times, then went to safe mode for third attempt and fail message was same. No SFCfix.txt produced, after manual restart in all cases. Perhaps in my case you could modify the script to have me restart manually at the proper time?

Thanks,

 

[niemiro]

Script failed to complete. Stops after 2nd of 5 directives to reboot. MS fail message. Jpeg enclosed. Unloaded everything I could, tried 2 times, then went to safe mode for third attempt and fail message was same. No SFCfix.txt produced, after manual restart in all cases. Perhaps in my case you could modify the script to have me restart manually at the proper time?

Thanks,View attachment 3734

Agh. SFCFix really is too new a tool. I clearly haven't fully debugged some of these rarely used directives. Come back in two months time and hopefully all will be well One day I will stabilise it, I promise!

Joking, let's go manual. At least the permissions have been loosened for us.

Download PendMoves and MoveFile from here: PendMoves and MoveFile

Copy GdiPlus.dll from my last attachment to your Desktop.

Now copy movefile.exe to your Desktop, and holding down the shift key, right click on the Desktop > Open Command window here.

copy and paste in:

movefile.exe %userprofile%\Desktop\GdiPlus.dll C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_2b24536c71ed437a\GdiPlus.dll

and press enter.

Restart your computer.

Richard

 

[niemiro]

I've now fixed SFCFix for the future, and will upload it to the webserver soon. However, I would suggest just going manually for the time being.

Richard

 

[Betageek]

Script failed to complete. Stops after 2nd of 5 directives to reboot. MS fail message. Jpeg enclosed. Unloaded everything I could, tried 2 times, then went to safe mode for third attempt and fail message was same. No SFCfix.txt produced, after manual restart in all cases. Perhaps in my case you could modify the script to have me restart manually at the proper time?

Thanks,View attachment 3734

Agh. SFCFix really is too new a tool. I clearly haven't fully debugged some of these rarely used directives. Come back in two months time and hopefully all will be well One day I will stabilise it, I promise!

Joking, let's go manual. At least the permissions have been loosened for us.

Download PendMoves and MoveFile from here: PendMoves and MoveFile

Copy GdiPlus.dll from my last attachment to your Desktop.

Now copy movefile.exe to your Desktop, and holding down the shift key, right click on the Desktop > Open Command window here.

copy and paste in:

movefile.exe %userprofile%\Desktop\GdiPlus.dll C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_2b24536c71ed437a\GdiPlus.dll

and press enter.

Restart your computer.

Richard

I had better wait until morning??? My wife had me shopping in St. Louis all day, got home at 10pm, then worked at Sketchup till 2 or so working on her massive home remodeling project. Short story long, about 3 hs sleep in the last 70, and for a 68 year old, thats about the absolute limit. I'm just to "punchy" to attempt it now. Should have the result at about 2pm CDT, today, Saturday 3/30/13. Thanks so much, you've put a lot of time into this and you're either a vampire like me or work the night shift I'm afraid John.

 

[niemiro]

Script failed to complete. Stops after 2nd of 5 directives to reboot. MS fail message. Jpeg enclosed. Unloaded everything I could, tried 2 times, then went to safe mode for third attempt and fail message was same. No SFCfix.txt produced, after manual restart in all cases. Perhaps in my case you could modify the script to have me restart manually at the proper time?

Thanks,View attachment 3734

Agh. SFCFix really is too new a tool. I clearly haven't fully debugged some of these rarely used directives. Come back in two months time and hopefully all will be well One day I will stabilise it, I promise!

Joking, let's go manual. At least the permissions have been loosened for us.

Download PendMoves and MoveFile from here: PendMoves and MoveFile

Copy GdiPlus.dll from my last attachment to your Desktop.

Now copy movefile.exe to your Desktop, and holding down the shift key, right click on the Desktop > Open Command window here.

copy and paste in:

movefile.exe %userprofile%\Desktop\GdiPlus.dll C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_2b24536c71ed437a\GdiPlus.dll

and press enter.

Restart your computer.

Richard

I had better wait until morning??? My wife had me shopping in St. Louis all day, got home at 10pm, then worked at Sketchup till 2 or so working on her massive home remodeling project. Short story long, about 3 hs sleep in the last 70, and for a 68 year old, thats about the absolute limit. I'm just to "punchy" to attempt it now. Should have the result at about 2pm CDT, today, Saturday 3/30/13. Thanks so much, you've put a lot of time into this and you're either a vampire like me or work the night shift I'm afraid John.

Absolutely not a problem, John! Go get some rest! I'll be here whenever is convenient for you!

And actually, it is comfortably mid-morning here, with the sun just having risen I am half way around the world from you in the UK :)

Well, pretty much one of us always has the sun!

Richard

 

[Betageek]

While the operation was scheduled ok, (I tried, forgot to remove the "*" which I guess you were using as meta character, and movefile failed, but after removing the offending characters it did run and on first time through presented the ULA to be signed.) I don't think it altered GDIPlus.dll though as the file is still dated 2010. Tried again in safe mode (windows w/networking), I guess movefile only asks for the ULA the first time. Scheduled it, I think (jpg's), but again no change in the file.

I wanted to ask before trying but could the file be copied directly from safe mode CMD prompt? Or if all else fails, booting from a CD or DVD Linux distro and copying the file directly. Haven't looked an Linux for years, I could probably muddle through it if I can manage the left handed (to me at least) syntax.

I've also completely uninstalled my anti-virus software, didn't seem to matter.

Thanks,
John

 

[AceInfinity]

That last modified date shouldn't be the issue here, I think what niemiro was trying to do was to move a copy of GdiPlus.dll to it's proper location. GdiPlus.dll didn't exist in that location previously did it?? Have you tried running programs since this action? Simply duplicating a file or moving it around doesn't change that, it should be the correct timestamp though..

 

[Betageek]

The date on the GDIplus.dll in the archive I received was current as of yesterday, I mean that viewing it in explorer indicated the create and modify dates were current. There was a file at that location about 6 weeks ago when I joined the forum. I traced the location from the log file resulting from SFC scan, and tried to copy a newer version to that location, unsuccessfully. I don't recall the date however, and I don't think there is any documentation of that action. The problem persists. A few weeks ago when I went searching for a new anti-virus, I wound up with BitDefender, it crashed on install with the same message (0xc000007b) and installed as 64bit. There was a warning with the software, that a very similar error#, the 000007b was the same, might have been 0xb000007b, I'd have to go their site to check, was the same, would result from a problem with the windows installation of C(##?++?) runtime. Just struck me as only the second time I've seen that type of error. Thanks,

John

 

[niemiro]

Please create and save a text file called SFCFix.txt or similar, with this contents, and drop it on SFCFix.exe. It will confirm whether or not the replacement went through.

FileScan::
GDIPlus.dll
nlsbres.dll

Thank you!

Richard

 

[Betageek]

Hi Richard,

SFCfix.txt attached. Also downloaded Linus Mint with Cinnamon desktop. It's burned to a DVD now, boots fine, and I have a spare empty 64G SSD already installed in the system. Probably be reading a lot before I even think about installing it though. And, it's probably not a good idea to complicate the current issue with a dual boot scenario just yet. Hope you had a pleasant Easter.

John

View attachment SFCFix.txt

 

[mgrzeg]

Hi Betageek,
I'm not sure if you've already fixed your problem, but if not, could you provide the memory dump of the failing process? To do it, try this:
1. Download procdump from sysinternals and extract it to c:\dumps
2. Start cmd and cd to the c:\dumps
3. Run the failing 64-bit app and when the message box with the '0xc000007b' error appears, don't confirm it, but switch to the cmd
4. Create the dump:
procdump /ma failing.exe
5. When the dump is completed, you can safely confirm the error message.
5. Zip the .dmp file and post it to the Upload - Speedy Share - upload your files here, and here provide the link to it.

I don't want to disturb Richard in his analysis, but I hope it's not a problem for you.

m.g.

 

[Betageek]

Hi Betageek,
I'm not sure if you've already fixed your problem, but if not, could you provide the memory dump of the failing process? To do it, try this:
1. Download procdump from sysinternals and extract it to c:\dumps
2. Start cmd and cd to the c:\dumps
3. Run the failing 64-bit app and when the message box with the '0xc000007b' error appears, don't confirm it, but switch to the cmd
4. Create the dump:
procdump /ma failing.exe
5. When the dump is completed, you can safely confirm the error message.
5. Zip the .dmp file and post it to the Upload - Speedy Share - upload your files here, and here provide the link to it.

I don't want to disturb Richard in his analysis, but I hope it's not a problem for you.

m.g.

Not at all. Happy to, if I know how to locate procdump. The only software I've downloaded from here has been from hotlinks in messages from Richard and others, so I don't know "where" on your board to find it.

Thanks, John

 

[AceInfinity]

Hi Betageek,
I'm not sure if you've already fixed your problem, but if not, could you provide the memory dump of the failing process? To do it, try this:
1. Download procdump from sysinternals and extract it to c:\dumps
2. Start cmd and cd to the c:\dumps
3. Run the failing 64-bit app and when the message box with the '0xc000007b' error appears, don't confirm it, but switch to the cmd
4. Create the dump:
procdump /ma failing.exe
5. When the dump is completed, you can safely confirm the error message.
5. Zip the .dmp file and post it to the Upload - Speedy Share - upload your files here, and here provide the link to it.

I don't want to disturb Richard in his analysis, but I hope it's not a problem for you.

m.g.

Not at all. Happy to, if I know how to locate procdump. The only software I've downloaded from here has been from hotlinks in messages from Richard and others, so I don't know "where" on your board to find it.

Thanks, John

It's from the SysInternals website as mentioned.

:beerchug2:

 

[mgrzeg]

Procdump

m.g.

 

[Betageek]

Hi Betageek,
I'm not sure if you've already fixed your problem, but if not, could you provide the memory dump of the failing process? To do it, try this:
1. Download procdump from sysinternals and extract it to c:\dumps
2. Start cmd and cd to the c:\dumps
3. Run the failing 64-bit app and when the message box with the '0xc000007b' error appears, don't confirm it, but switch to the cmd
4. Create the dump:
procdump /ma failing.exe
5. When the dump is completed, you can safely confirm the error message.
5. Zip the .dmp file and post it to the Upload - Speedy Share - upload your files here, and here provide the link to it.

I don't want to disturb Richard in his analysis, but I hope it's not a problem for you.

m.g.

I had problems with procdump. Interpreted the command line you sent literally, (you have to put parens or quotes around something if you want me to understand you wish me to substutite something in the line, sorry, this is new to me). After finally realizing that you meant "failing.exe", to be replaced with my app, returned and ran the command again and produced

C:\dumps\CorelDRW_130411_123308.dmp

I will upload that to the included link now:..... Well dropped the zip there, clicked upload, and it just stares at me, 0% progress ???. Something flashed briefly the the right here. I have no idea what the status of the file is. I'll simply upload it and attach here, as I have in the past. In the mean time (after the first aborted attempt with procdump), I downloaded the Windows Driver Kit and installed the Windows debugger. Ran CorelDrw, and Illustrator, left error up and found them one at a time, in task manager, right-clicked, created dump files for each stalled process. I'll attach it here as well. Thanks, and sorry for my lack of experience at this level of troubleshooting.

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\John\AppData\Local\Temp\CorelDRW.DMP]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Thu Apr 11 10:35:42.000 2013 (UTC - 5:00)
System Uptime: 1 days 7:13:57.235
Process Uptime: 0 days 0:00:58.000
........
ntdll!ZwRaiseHardError+0xa:
00000000`777e264a c3 ret

The dump for Illustrator was identical, so I won't attach it.

 

[Betageek]

Couldn't (or don't know how to) get out of the advanced section when the upload of the Coreldrw dump file failed. Too large I guess >13mb. Previous reply was therefore incomplete.

At this point I have no idea if the file is at your site. I'll try the speedy uploader again,..... Same result. it's just stalled. Tried drag and drop, and navigate to file both. Click upload, .... nothing.

Sorry, but I have 3 (saw "autosaved" in yellow briefly flash on the right of the screen, back to the upload window and it's still at 0% looks stalled) contractors showing up tomorrow expecting completed construction drawings for my wife's new home, and I am not finished. I'll come back to this over the weekend, hopefully with better results.

Thanks,

John

 

[mgrzeg]

Use the speedyshare.com to share the zipped file, the .zip is too big to attach it to the post here at sysnative.com.

m.g.

 

[Betageek]

Use the speedyshare.com to share the zipped file, the .zip is too big to attach it to the post here at sysnative.com.

m.g.

Tried that 3 times. Drag & drop, use find file option, etc. File name and path are in the upload box. Click upload, turns from Blue to Clear. 0%, nothing happens. Is there a trick to this ???? My fiberoptics HS Internet is solid. Thanks

 

[mgrzeg]

Are you using IE10? If yes, then change the compatibility mode to IE9 (press F12, then change Browser Mode:IE10 and select Internet Explorer 9). [SEE]
Then try to upload the file again :)

m.g.

 

[Betageek]

Are you using IE10? If yes, then change the compatibility mode to IE9 (press F12, then change Browser Mode:IE10 and select Internet Explorer 9). [SEE]
Then try to upload the file again :)

m.g.

I'm using FF7 I think. (later version is what trashed the computer originally). I have IE9 currently, never use it. I will try with that now. Hold on..... how about that! File is about 50% and moving on, says arrival in 35 seconds. . I guess the app is browser sensitive. Live and learn.

Thanks,