[SOLVED] [7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
Hello again! Please do a fresh scan to check whether there's anything left you need to remove.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
Click to expand...

OK I hope this takes care of it!
View attachment Addition3.txt
View attachment FRST3.txt
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

Just a bit more:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
Just a bit more:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Click to expand...

Thanks, here's the fixlog.txt from the action taken.
View attachment Fixlog.txt
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

Hello, sorry about the delay.
Please zip up and attach the following files.

Code: 
C:\Windows\Memory.dmp
C:\windows\system32\winevt\Logs\Application.evtx
C:\windows\system32\winevt\Logs\System.evtx
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
Hello, sorry about the delay.
Please zip up and attach the following files.

Code: 
C:\Windows\Memory.dmp
C:\windows\system32\winevt\Logs\Application.evtx
C:\windows\system32\winevt\Logs\System.evtx
Click to expand...

Hi, sorry, the Memory.dmp was massive, so I had to upload to my Onedrive account:
https://1drv.ms/u/s!Ai3NHME5OJqCgwV9M5XjljF9m0gZ
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:




  • Download GSmartControl and save it on your Desktop;
  • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
    info_failing.png
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:




  • Download GSmartControl and save it on your Desktop;
  • Execute gsmartcontrol.exe; Let the install complete and launch the programme.
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Click to expand...

This was a fresh drive when I installed my OS. There were no errors when I ran GSmart.
View attachment Samsung_SSD_850_EVO_500GB_S2RANX0J517506W_2017-12-02.txt
attributes.jpg
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

Please uninstall these two programs:
Firefox Developer Edition 55.0
Revo Uninstaller Pro 3.2.0

Then open a thread in the BSOD section before we continue here and be sure to provide the necessary logs. When the BSODs are resolved, we'll continue troubleshooting the Update issue.
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
Please uninstall these two programs:
Firefox Developer Edition 55.0
Revo Uninstaller Pro 3.2.0

Then open a thread in the BSOD section before we continue here and be sure to provide the necessary logs. When the BSODs are resolved, we'll continue troubleshooting the Update issue.
Click to expand...

Wait, what? I'm not sure what Revo would have to do with BSOD, but I can uninstall it. What would I include in the BSOD section, I've never considered opening a thread there?

If I need to uninstall Firefox 55, then we've hit a stopping point. It's my main driver and I can't sacrifice that unfortunately.
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

No, you've misunderstood me. I think thet revo is pirated and should be removed, and FF is devs edition and should be changed into a newer stable version!
You have experienced a BSOD, and therefore you'll need to open up a theread there according to the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
No, you've misunderstood me. I think thet revo is pirated and should be removed, and FF is devs edition and should be changed into a newer stable version!
You have experienced a BSOD, and therefore you'll need to open up a theread there according to the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista
Click to expand...

Fine, I'll remove Revo, again, not a problem. Firefox 55 stays, because the newer versions ruined extensions. Regardless, this has nothing to do with the Windows Update issue, no?

Is the BSOD the underlying cause of Windows not updating? Is that why I have to submit a new thread? When I had this issue before, you were able to fix without this mess. I understand it's different circumstances, but still...
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

Your logs have revealed more issues that need to be resolved prior to focusing on Windows Update :) Once they have been resolved, I'll happily continue to help you solve your Windows Update issue as I have in the past.
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
Your logs have revealed more issues that need to be resolved prior to focusing on Windows Update :) Once they have been resolved, I'll happily continue to help you solve your Windows Update issue as I have in the past.
Click to expand...

OK, stay tuned!
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

softwaremaniac said:
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Click to expand...

There was no change in update status, here's the fixlog.txt
View attachment Fixlog.txt

Is there a difference between the Monthly Quality Rollup, and the Preview? Should I be attempting to install both, they both show up as updates? The Preview is Optional, but the Monthly Rollup is Important
 
Re: [Win7SP1 x64] Can't install any Monthly Quality Rollups (AGAIN)

SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
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