Please do the following.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download
Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the
Desktop.
Note. It's important that both files,
FRST64 and
fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run
FRST64 by
Right-Clicking on the file and choosing
Run as administrator.
4. Press the
Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (
Fixlog.txt). Please post the contents of it in your reply.
Step#2 - SFC Scan
1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow
3. Once it finishes,
copy and
paste the following into the command-prompt window and press
Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. Once this has completed please go to your Desktop and you will find
CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file
CBS.zip to this thread
Please Note:: if the file is too big to upload to your next post please upload via a service such as
Dropbox or
One Drive or
SendSpace and just provide the link.