[SOLVED] Cannot Upgrade IE 9 to 10 or 11

I booted into Safe Mode after downloading the IE 11 installer from the link you gave me.

I then right-click the installer and selected Run as Administrator. Still no luck. It gets all the way to the end and say IE 11 could not finish installing.
 
So you checked if the prerequisite updates were installed, and they are all there?
 
Follow the instructions below.

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SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the commands below one at the time (press Enter to send it);
    • net stop wuauserv
    • ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    • ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    • net start wuauserv

Once done, please try to install Internet Explorer 11 again. If it fails, send me the following files:
  • C:\Windows\WindowsUpdate.log
  • C:\Windows\Logs\CBS\CBS.log
 
Follow the instructions below please.

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MiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select
    Spcusrh.png
    Run as Administrator;
  • Check the following options:
    • List Restore Points;
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
 
Sure thing. Thanks so much for sticking with me.

MiniToolBox by Farbar Version: 01-07-2015
Ran by jripple (administrator) on 24-07-2015 at 08:32:37
Running from "C:\Users\jripple\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
========================= Restore Points ==================================


22-07-2015 13:08:08 Windows Update
22-07-2015 13:16:16 Windows Update
23-07-2015 12:04:25 Windows Modules Installer
23-07-2015 16:35:37 Windows Modules Installer
24-07-2015 12:20:37 Windows Update


**** End of log ****
 
No Restore Point to last week, so this solution is out of reach. Follow the instructions below please.

Step#1 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Step#2 - Export CBS Registry Key

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Step #3 - Retrieve Components Hive

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBack program now.
 
Last edited:
Sorry for the late reply. Follow the instructions below please.

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SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFixScript.txt and move the file to your Desktop;
    Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFixScript.txt
 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-27 07:48:58.568
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\jripple\Desktop\SFCFixScript.txt [0]








FileScan::
[0: 1] C:\Windows\winsxs\Manifests\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974.manifest
Manifest file is missing.
Found: EmyxFCL5bgPvVSd3RN4VY6LMFwbQgI+w5rI0gvWZASg=
Version number not available.
Trace not available.
FileScan:: directive completed successfully.








Trace::
Failed to trace component amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_11.2.9600.16428_none_301e62752e193974 with return code -1.
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 7 datablocks.
Finish time: 2015-07-27 07:49:11.496
Script hash: i6Wpkoobvax/ai8t4FGZaeh5qSpLBr99acmXQ8EtDD4=
----------------------EOF-----------------------
 
I know, but are you able to uninstall it? You can create a System Restore Point before doing that if you want.
 
ripple, are you able to find the file below and upload it for me?

Code: 
C:\Users\jripple\AppData\Local\Temp\30232AFD-A8A1-4A38-88E8-57730A0A1A83\amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_c2658da8ebaeca79.manifest
 
I have no such file. I am able to go as deep as C:\Users\jripple\AppData\Local\Temp\, but there are no directories named 30232AFD-A8A1-4A38-88E8-57730A0A1A83 I did a search of my whole computer for 'manifest and still came up short.
 
Alright, can you upload the installer you use to install Internet Explorer 11 for me? I would like to give it a look.
 
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