It said it can't find compatible graphics hardware. and so the installer won't continue. To give you a bit of info, it was like that before with even the windows 10 nvidia setup, which I tried to setup after uninstalling nvidia graphics and not restarting. After restarting and leaving Nvidia graphics there it let me do the setup. What do I do then? Restart?
[SOLVED] DPC Issues that cause audio stuttering, distortion, as well as video lag
- Thread starter Araschon
- Start date
RepairandRestore
Well-known member
Well there is noting else to be done to be honest.
I tested the installation if you have existing drivers the installation will ask to remove them automatically and reboot the computer so I guess the best option is to install them without removing the NVIDIA drivers.
The problem is between the NVIDIA HD AUDIO driver and the Realtek sound card.
Lets try to disable the HDMI sound driver
a) Press Windows key + X
b) Click on "Control Panel"
c) With the Control Panel in "Control Panel Home" view please click on "Hardware and Sound"
d) Where it says "Sound" in green letters there are three options below that are in blue click on "Manage Audio Devices"
e) This will bring up a window labeled "Sound"
f) On the "Playback" tab there is listed the sound options available to you. One should read "Digital Output Device (HDMI)"Right Click on that.
g) Disable the device.
h) If the monitor is connected via HDMI disconnect and connect again.
I tested the installation if you have existing drivers the installation will ask to remove them automatically and reboot the computer so I guess the best option is to install them without removing the NVIDIA drivers.
The problem is between the NVIDIA HD AUDIO driver and the Realtek sound card.
Lets try to disable the HDMI sound driver
a) Press Windows key + X
b) Click on "Control Panel"
c) With the Control Panel in "Control Panel Home" view please click on "Hardware and Sound"
d) Where it says "Sound" in green letters there are three options below that are in blue click on "Manage Audio Devices"
e) This will bring up a window labeled "Sound"
f) On the "Playback" tab there is listed the sound options available to you. One should read "Digital Output Device (HDMI)"Right Click on that.
g) Disable the device.
h) If the monitor is connected via HDMI disconnect and connect again.
Gyazo - e66877fec47179ab3694c4 cfa77fd95.png
Gyazo - 6e9de6924 f23b37b5 57436771e 72d.png
These are what I see, and I disabled them. Do I restart before testing sound? I tested by refreshing page after uninstalling them and I have the same issue
RepairandRestore
Well-known member
Can you paste the info from the command line please.
To determine the name of the driver package in the driver store
- Open a command prompt that has administrator privileges. Click Start, All Programs, and Accessories, then right-click Command Prompt, and then click Run as Administrator.
[TABLE="width: 984"]
[TR]
[TH="bgcolor: #EDEDED, align: left"]Note[/TH]
[/TR]
[TR]
[TD]The PnPUtil command-line tool does not work unless you run the command prompt as an administrator.[/TD]
[/TR]
[/TABLE]- If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
- At the command prompt, type the command:
pnputil.exe -e
I really need someone who can read xperfs to help. I found DPC/ISR by duration on the CPU.etl file.
Gyazo - f16ba975c71febeb7a61426b e585c6d.png
Gyazo - f16ba975c71febeb7a61426b e585c6d.png
RepairandRestore
Well-known member
Windows button and X ---> Command prompt ( admin ) sorry this is for Windows 7 my bad...
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Driver package provider : Logitech
Class : Logitech USB Gaming Devices
Driver date and version : 04/24/2015 8.70.161.0
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem2.inf
Driver package provider : Logitech
Class : Logitech LCDs
Driver date and version : 07/01/2009 3.03.107.0
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem12.inf
Driver package provider : NVIDIA Corporation
Class : Sound, video and game controllers
Driver date and version : 11/05/2015 1.3.34.4
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem23.inf
Driver package provider : NVIDIA
Class : Sound, video and game controllers
Driver date and version : 08/20/2013 1.2.5
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem1.inf
Driver package provider : NVIDIA
Class : Sound, video and game controllers
Driver date and version : 08/10/2015 1.2.31
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem14.inf
Driver package provider : NVIDIA
Class : Sound, video and game controllers
Driver date and version : 11/05/2015 8.30.41.623
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem0.inf
Driver package provider : NVIDIA
Class : Display adapters
Driver date and version : 09/12/2013 9.18.13.2723
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem21.inf
Driver package provider : NVIDIA
Class : Display adapters
Driver date and version : 11/05/2015 10.18.13.5891
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem29.inf
Driver package provider : TAP-Windows Provider V9
Class : Network adapters
Driver date and version : 07/02/2012 9.00.00.9
Signer name : OpenVPN Technologies, Inc.
Published name : oem8.inf
Driver package provider : Microsoft
Class : Printers
Driver date and version : 06/21/2006 10.0.10586.0
Signer name : Microsoft Windows
Published name : oem11.inf
Driver package provider : Microsoft
Class : Printers
Driver date and version : 06/21/2006 10.0.10586.0
Signer name : Microsoft Windows
Published name : oem6.inf
Driver package provider : cFos Software GmbH
Class : Network Service
Driver date and version : 09/09/2015 10.10.2238.0
Signer name : cFos Software GmbH
Published name : oem34.inf
Driver package provider : TeamViewer GmbH
Class : Monitors
Driver date and version : 11/23/2010 1.01.0000
Signer name : TeamViewer GmbH
RepairandRestore
Well-known member
I can read them =)
Nvidia trying to register and cooperate with the sound card.
DXDiag trying to register the both devices
This is conflict between NVIDIA and Realtek =)
Use the following commands in the cmd as administrator
pnputil.exe -d oem32.inf
pnputil.exe -d oem17.inf
pnputil.exe -d oem12.inf
pnputil.exe -d oem23.inf
pnputil.exe -d oem1.inf
pnputil.exe -d oem14.inf
pnputil.exe -d oem21.inf
pnputil.exe -d oem0.inf
After each command hit enter
I hope you wont lose faith in me =)
Edit:
This wdf01000.sys indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
Mostly causing BSOD.
Nvidia trying to register and cooperate with the sound card.
DXDiag trying to register the both devices
This is conflict between NVIDIA and Realtek =)
Use the following commands in the cmd as administrator
pnputil.exe -d oem32.inf
pnputil.exe -d oem17.inf
pnputil.exe -d oem12.inf
pnputil.exe -d oem23.inf
pnputil.exe -d oem1.inf
pnputil.exe -d oem14.inf
pnputil.exe -d oem21.inf
pnputil.exe -d oem0.inf
After each command hit enter
I hope you wont lose faith in me =)
Edit:
This wdf01000.sys indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
Mostly causing BSOD.
I have only had the BSOD 2-3 times over a few weeks, and it hasn't bluescreened after the clean install (2 weeks ago).
1. deleted successfully
2. Successful
3. Deleting the driver package failed :One or more devices are presently installed using the specified INF.
4. Deleting the driver package failed :One or more devices are presently installed using the specified INF.
5. Successful
6. Successful
7. Deleting the driver package failed :One or more devices are presently installed using the specified INF.
8. Successful
1. deleted successfully
2. Successful
3. Deleting the driver package failed :One or more devices are presently installed using the specified INF.
4. Deleting the driver package failed :One or more devices are presently installed using the specified INF.
5. Successful
6. Successful
7. Deleting the driver package failed :One or more devices are presently installed using the specified INF.
8. Successful
RepairandRestore
Well-known member
Reboot and please post the playback devices again.
Exact same playback devices I think.
Gyazo - c133d2f 664a47a7b a828171c5291c4.png
Gyazo - b69b6975358f4a d8c4e 9c96ba8 fcf.png
Gyazo - c133d2f 664a47a7b a828171c5291c4.png
Gyazo - b69b6975358f4a d8c4e 9c96ba8 fcf.png
RepairandRestore
Well-known member
Please "Enable" the Realtek Digital Output
Also enter Device Manager and find your Realtek audio driver.
Right-click the driver and choose Update driver software.
Select Browse my computer for driver software, then select Let me pick from a list of device drivers on my computer.
This will bring up a list which will include High Definition Audio Device.
This is the generic Windows 10 driver.
Select and install.
Let see if that will resolve the sound problem.
Also enter Device Manager and find your Realtek audio driver.
Right-click the driver and choose Update driver software.
Select Browse my computer for driver software, then select Let me pick from a list of device drivers on my computer.
This will bring up a list which will include High Definition Audio Device.
This is the generic Windows 10 driver.
Select and install.
Let see if that will resolve the sound problem.
RepairandRestore
Well-known member
Well..
Can we update the Chipset drivers just in case Link-inf Link-Intel Link-SATA Link-USB Link-ASMedia SATA3
And the last build of Realtek because the last time I send the file from ASROCK website where the driver version was 6559 and the last build is 7560 here is the link
If that doesn`t help I`ll ask the fellow members to give a helping hand =)
Cheers,
Andy
Can we update the Chipset drivers just in case Link-inf Link-Intel Link-SATA Link-USB Link-ASMedia SATA3
And the last build of Realtek because the last time I send the file from ASROCK website where the driver version was 6559 and the last build is 7560 here is the link
If that doesn`t help I`ll ask the fellow members to give a helping hand =)
Cheers,
Andy
Gonna have to have other people help too, I updated all of those and nothing changed, except for the fact that in playback devices only "Speakers (realtek audio)" and "Realtek digital output" are there, without the hdmi devices. The HDMI devices were most likely there because nvidia audio kept reinstalling itself after a restart but it didn't this time for some reason.
RepairandRestore
Well-known member
They should look like this.
Can you please post the sfc and DISM scans I want to be sure all is placed correctly.
And post xperfs after the updated drivers please.
Can you please post the sfc and DISM scans I want to be sure all is placed correctly.
And post xperfs after the updated drivers please.
Okay.
First, I don't know what sfc or DISM scans are. Are they part of xperf? Second, what do you want me to trace exactly? There are options to choose from apparently.
Gyazo - 1c42 d8d6dc82a46acbade9f783f.png
Gyazo - 9142 cdabf8a9 f83 6c7b88381bc326.png
Gyazo - 477751b25837ed38ddebdf619ea4ae4f.png
First, I don't know what sfc or DISM scans are. Are they part of xperf? Second, what do you want me to trace exactly? There are options to choose from apparently.
Gyazo - 1c42 d8d6dc82a46acbade9f783f.png
Gyazo - 9142 cdabf8a9 f83 6c7b88381bc326.png
Gyazo - 477751b25837ed38ddebdf619ea4ae4f.png
RepairandRestore
Well-known member
From the xperf I`ll need :
Audio glitches
Video glitches
Power usage
CPU activity
CPU usage
Network activity
Here are instructions for SFC scan:
Run SFCFix
This free tool of my own creation is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.
After you finish with that run the following commands in cmd as administrator
dism /online /cleanup-image /restorehealth
Many thanks,
Andy
Audio glitches
Video glitches
Power usage
CPU activity
CPU usage
Network activity
Here are instructions for SFC scan:
Run SFCFix
This free tool of my own creation is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.
- First download and run a copy of the tool from https://www.sysnative.com/forums/downloads/sfcfix/.
- Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
- Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic').
After you finish with that run the following commands in cmd as administrator
dism /online /cleanup-image /restorehealth
Many thanks,
Andy
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