[SOLVED] DPC Issues that cause audio stuttering, distortion, as well as video lag

CD drive: I've asked around and nobody around me has anything like that, so could you give me some instructions on how to do it on rufus? I used it before for booting a linux iso.


Driver Verifier: Gonna see if I get a memory dump this time, wish me luck!
 
Well, I ran driver verifier and every time I restart, after 5 mins the keyboard and mouse would stop responding. The ports they are plugged into are the 2.0 usb ports right now, I'll test it with the intel and asmedia ports.
 
Well, I ran driver verifier and every time I restart, after 5 mins the keyboard and mouse would stop responding. I tested this with the 3.0 asmedia ports, 3.0 intel ports, and 2.0 SATA (?) ports.
I also got a BSOD on one occasion which was an IRQL NOT LESS OR EQUAL error. I have the dump here: Dropbox - MEMORY.rar

As for event viewer, the events that happened are below:
The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{96a4eb17-ef21-11e5-b865-806e6f6e6963}#000000E8C4A00000.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\{96a4eb17-ef21-11e5-b865-806e6f6e6963}#000000E8C4A00000.

Audit events have been dropped by the transport. 0

The DSM service was delayed by 14 seconds for a driver query/download/install on device 'USB\VID_0665&PID_6000&MI_00\7&15363C96&0&0000'


That's about it.


Could this possibly be an issue witth the usb ports then? Maybe they aren't connected properly or something.
 
Hi again

Diagnostics from bootable USB
This would take a few steps...
1) Download the .iso file from the diagnostic provider's website (ultimatebootcd.com for the UBCD, manufacturer's sites for the hard drives/SSD).
2) Download the bootable USB creation tool Rufus ... Rufus - Create bootable USB drives the easy way
3) Install Rufus on your computer, and create your bootable USB key. (Only one image at a time - you can use several USB drives, or you can use the same USB drive, but erase the finished diagnostic, and create a fresh bootable diagnostic each time.... only one bootable image on the USB at a time ... it's simpler that way. [There might be a way to have multiple images on one USB, but I have not tried it... and I prefer not to recommend things I haven't tested]

Here is a page with step-by-step instructions for using the Rufus tool to create bootable USB drives:
How to use Rufus to create a bootable USB drive to install (almost) any OS - TechRepublic

If all the details drive you crazy, and you'd find it handy to have an external CD/DVD drive, the going price in the US is about $25 (LG, Samsung, LiteOn ... and several others all have decent drives in this price range). Here's a page with several examples, listed with the lowest prices first --- Newegg, New, External CD / DVD / Blu-Ray Drives, CD / DVD / Blu-Ray Burners & Media, Components - Newegg.com
You would likely want to check the marketplace in your area, the prices should be reasonably similar.

Tell you what, since you keep seeing the notice about the Driver Setup Manager trying to find a driver for the Nvidia HD audio, might as well enable the darn thing, and see what happens. If nothing else, it will let us know if it really is the Nvidia HD Audio that it is trying to find a driver for.

Might as well enable all the USB drivers in Device Manager too. Toggling hasn't worked. You might simply have a whole lot more USB devices than I first guessed. The USB situation is so tangled, and the BSOD aspect so constant -- there is a real problem going on ... we just have to determine if it's drivers or hardware (or both!)

For the BSODs, see if your system is set to collect crash data as a minidump. I haven't been able to read the last few trace files, since they've been so large. When I mention wanting to see the memory dumps, I am referring to files that Windows would put in a folder, usually --- C:\Windows\Minidump [where C is the system partition] .... If you copy, zip, and post those, they are much easier to read.
1) Right-click the Windows 10 Start Menu icon
2) Select System
3) Select Advanced System Settings
4) In the "Startup and Recovery" section, select Settings
5) In the "System failure" section, from the drop-down menu, choose "Small Memory Dump" (256k)
6) Click OK to save and exit.

I still need to refresh my memory on the "dropped audit" errors, and I have to track down the tutorial for fixing the DCOM Permissions issue you are having...

If we don't make any progress, at some point we might be looking for alternatives....
 
USB and hard drive: Currently putting the ultimateboot thing on USB, but I can't find any hard drive diagnostics from ASrock. Also, what settings do I use when I run ultimateboot?

Nvidia Audio: Enabled it (I enabled it before but when I system restored it went back to being disabled)

USB: Here is the list of all the usb ports I have.
75a3ca47f1f7671d66e468a2869ef063.png

Gyazo - 75a3ca47f1f7671d66e468a2869ef63.png

I will try running driver verifier again later and find the small memory dump.
 
Hi again

I usually run the UBCD as a CD... there really aren't any settings to fuss with (that shouldn't change much whether started from USB or CD...)

MemTest86+ is on the Memory Diagnostics menu. For the hard drives or SSDs, you'd go to the manufacturer's site of each hard drive to get the diagnostics (for example: Western Digital, Seagate, Hitachi, Samsung, etc.)... For regular hard drives, some diagnostics are available to run from the UBCD, in the Hard Drive Diagnostics menus.

Quite a list for the USB devices, huh. You live in USB CITY! (I figure a little humor might make the troubleshooting more fun ....)

Let's see what turns up in the minidumps! (if anything) Who knows? A miracle cure?
 
There is no manufacturer of this computer, I built it myself, the motherboard manufacturer is asrock, and I checked their site.

I did driver verifier again but I never got a BSOD, it was ALWAYS just the keyboard and mouse freezing and unable to be used until startup.
 
Hi again

I'm sorry, language can be confusing: when I talk about the "manufacturer's support websites", I'm talking about the manufacturers of the hard drives. If the drive is a Western Digital drive, for example, you'd go to Hard Drives, Network Drives, Media Players | Western Digital (WD) (the "wd" part is for Western Digital) - then you'd click on the "support" link, and search support for the model drive that you have. One of the links for your drive should lead to downloads available for your drive, and among the downloads would be the diagnostic tool called "Data LifeGuard". For Seagate, you'd go to Seagate - Storing the world’s digital content | Seagate and do the same thing there, but the tool would be called "SeaTools". For SSDs, search in the same way. The SSD diagnostics are likely to be a different program than diagnostics for the older style hard drives.

I image your keyboard and mouse are USB devices. It makes sense that they are freezing when Driver Verifier is running - we've been trying to sort out the USB drivers for a while now.

Just to see, you could go to Device Manager, and for every USB Device you see in there, try letting Windows search for updated drivers (what the heck, why not? ... it shouldn't take much time at all) ... All you have to do is right-click the name of the USB device in the list, and choose "Update Driver Software", and then let Windows "Search Automatically...." (we want it to check on its library in Windows Update, and on the Internet). For most of them, you will see a message that you already have the best driver installed.

I've heard of trouble with both USB drivers and the Nvidia drivers causing the troublesome latency issues. We know that for those times you completely removed the Nvidia drivers, your latency issues disappeared completely ... until the Nvidia drivers were reinstalled, and the latency troubles reappeared. Similar issues with latency and high pagefaults have been associated with some USB 3.0 drivers. Sometimes the Asmedia 3.0 drivers.

It's tricky business - because the issues aren't universal (obviously, or Nvidia would have overhauled or replaced the driver entirely by now). Most likely it is a conflict between drivers (it might be that the combination of Realtek drivers and Nvidia drivers doesn't work well together).... The funny part is that the troublesome component in the Nvidia drivers doesn't concern the video: it is the HDMI HD Audio driver that seems to "cause" the trouble (it might not be Nvidia's fault at all, but some other software on the system that is disrupting its function)...

What antivirus software runs on the system? (it can have an effect on other software...) ..... One of our forum visitors found a module in the firewall of his antivirus program that was causing very large latency (which thankfully disappeared when he turned that module [or "feature"] off).... In case you are using a firewall other than Windows Firewall, see if it has a feature called something like "block port scanning". If you see this feature, try disabling only that component (don't disable the whole firewall, just the "block port scanning" feature). Our forum visitor reminded me that most recent-model modem/routers/gateway devices have a similar feature built-in (so your security isn't drastically compromised).

That's the news for now
 
Memory: I ran memtest overnight, so it was 10 passes and 15 hours. It found no errors.

Hard Drive: Testing right now. here is the result.
d1d8b4ade511edbc641cda74031ac48a.png

Gyazo - d1d8b4ade511edbc641cda7431ac48a.png

USB: I let windows search for updated drivers for every single USB device I found, all were up to date.

HDMI Audio: Huh, what do I do then if its HDMI audio?

Antivirus: No antivirus, I even disabled windows firewall to test.

If it's confirmed that it's the issue of nvidia, do I reinstall win 7? It's kind of complicated because I had a windows 7 product key that I gave to my mom to keep safe (it was hers) and she lost it somewhere in the house, so I'd either have to try to dig through all the garbage in the house to find it or buy one.
 
Well .... our "last ditch" efforts seem to have yielded more time in the muddy ditch than climbing up a hill to success.

So far, a few of the threads here have had luck with various mixes and matches of solutions ... but many have found that going back to Windows 7 did indeed end all of the audio/video stuttering issues. It's not so uncommon for a new operating system to have driver issues (remember Vista in its early days? ....or, farther back, Windows Millennium had driver issues galore too). If you registered that Windows 7 key with Microsoft, I wonder if they could find it for you (I've never tried, but I suppose it couldn't hurt to call them) ... A full-version retail license for Windows 7 (not the "upgrade" kind, or "OEM" kind) can be installed onto completely new hardware so long as the old hardware is retired (no longer in use). Most computers have the key on a sticker somewhere on the computer's case (for laptops, on the bottom, for desktops - usually the back or side. If you upgraded you current rig from Windows 7, and your computer wasn't self-built, you might have such a sticker showing the license. You can download Windows 7 directly from Microsoft nowadays ... all you need to find is the product key. If you call them, I wonder if they stored that key (or would give you a replacement Windows 7 key) if you explain your situation: how you had a perfectly fine Windows 7 installation, and Windows 10 did not work well with your hardware, and you'd like to go back to Windows 7.

I'm assuming that it's been well over 30 days since you upgraded to Windows 10. It not, you can just visit Settings / Update and security / Recovery / Go back to Windows 7.

Hope it all works out.
_________________________

P.S. ... glad that the diagnostics for the drive & memory look good. The HDMI issue is indeed a bit of a catch-22...(for some systems, a generic HDMI audio is available alongside the Nvidia HDMI audio) ... And if you disabled antivirus, you probably should make sure that at least Windows Defender & Windows Firewall are one - to provide at least a little basic protection.
 
I'm still really busy, but I've tried to do some digging, and it looks like a RAID controller of some kind. But I can't find out which driver you're using for it.
 
In the past week my whole computer just freezes randomly 2 times total. I don't know if this is related or not, the event viewer message was
"The DSM service was delayed by 78 seconds for a driver query/download/install on device 'USB\VID_0665&PID_6000&MI_02\7&2720C78D&0&0002'"
 
Hi again all (and hi there, Jared)


It will be very nice if a RAID driver solution provides some relief....

Regarding the hardware that the Device Setup Manager ("DSM") is trying to find a driver for.... check in Device Manager, and look for USB/Video/Audio devices with a yellow icon.

I'd guessed earlier that it referred to the Nvidia HDMI HD Audio....

I'll keep checking back . . . ever-hopeful
 
All of the usb devices are enabled, and I disabled nvidia audio. Maybe I have to keep nvidia audio enabled too?
 
Sorry for my late reply (lots of deadlines this week!) ...

Since we are having to go with trial and error, you certainly can try testing with the Nvidia HD Audio enabled, and see if there's any difference. There have been such different experiences with the same drivers for different users ... some machines obviously have a conflict of some sorts, while others don't. One possibility we're exploring is if the issue seems to coincide with some Realtek audio drivers and certain versions of the Nivdia drivers.
 
Just a little sidenote ... I'm moving another customer of mine (a ferocious gamer) back to Windows 7, due to: the age of his system (not very new, not many Win10 drivers for the parts) and the audio/video troubles that pop up in some of the games. So far, it seems to vary quite a bit from system to system. Some of the older systems have no troubles, and strangely enough, some brand-new systems are having audio/video issues ... One thing seems quite certain: this issue 99% of the time occurs on gaming computers. I've yet to see a business user with audio/video issues, nor any general-purpose systems experience these issues (light-gaming doesn't seem to be affected).

Let's see if Jared finds anything fixable with the RAID drivers. Hope so!
 
Hey, I have some issues after reinstalling Win 7 again. (Not audio issues)

1. There is no internet, and only usb 2.0 works.
2. There are drivers that aren't installed that are crucial. The list it shows on device manager are:
Ethernet Controller
PCI simple communications controller
SM BUS controller
Universal Serial BUS (USB) Controller
Universal BUS (USB) Controller

they won't install by themselves because there is no internet even though my ethernet port is plugged in correctly, and there is an ethernet controller (Realtek RTL8139/810x Family Fast Ethernet NIC)

I've tried using a USB to get the broadcom family ethernet driver but the installation fails and says it was interrupted before it could continue. None of the USB 3.0 drivers I found work either :/
 

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