MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 10, 2024 #201 Same result with SFCFix after a restart. I'm assuming it was not successful. Attachments SFCFix.txt 3.1 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 11, 2024 #202 Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Attachments fixlist.txt 299 bytes · Views: 2
Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 11, 2024 #203 Fixlog is attached. Attachments Fixlog.txt 1.8 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 12, 2024 #204 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:2550648 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:2550648 Let me know if it says it was successful or if there are any errors.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 12, 2024 #205 The uninstall was successful.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 13, 2024 #206 Great. FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB2550648 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
Great. FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB2550648 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 13, 2024 #207 SearchReg file is attached. Attachments SearchReg.txt 1.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 13, 2024 #208 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the computer. Run the command sfc /scannow in an elevated commandprompt and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply. Attachments fixlist.txt 1.1 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the computer. Run the command sfc /scannow in an elevated commandprompt and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 13, 2024 #209 Fixlog attached. I'll restart next and run the sfc /scannow. Attachments Fixlog.txt 2.2 KB · Views: 1
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 13, 2024 #210 Restarted OK. The sfc / scannow ran but had some errors. CBS file is attached. Attachments CBS.zip 511.2 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 13, 2024 #211 Perform step 1 & 2 in message #196 again.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 13, 2024 #212 An error in step 1. SFCFix file attached. I'll proceed with step 2 next. Attachments SFCFix.txt 3.1 KB · Views: 1
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 13, 2024 #213 Restarted, ran sfc /scannow. CBS file is attached. Attachments CBS.zip 582.9 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 13, 2024 #214 FRST Scan: Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Attachments fixlist.txt 265 bytes · Views: 1
FRST Scan: Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 13, 2024 #215 Fixlog is attached. Attachments Fixlog.txt 1.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 14, 2024 #216 Curious why the copy keeps failing. Hopefully we can remove the folder and file first. Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Attach that file to your next reply. Attachments fixlist.txt 120 bytes · Views: 1 SFCFix.zip 136.8 KB · Views: 1
Curious why the copy keeps failing. Hopefully we can remove the folder and file first. Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Attach that file to your next reply.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 14, 2024 #217 Fixlog and SFCFix files attached. Attachments Fixlog.txt 729 bytes · Views: 1 SFCFix.txt 2.3 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 14, 2024 #218 Great. That worked. Restart the computer. Run the command sfc /scannow in an elevated commandprompt and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Great. That worked. Restart the computer. Run the command sfc /scannow in an elevated commandprompt and report the result. If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
MarMax Contributor Joined Dec 8, 2023 Posts 578 Location SoCal Jan 14, 2024 #219 Restarted, sfc /scannow was sucessful (screen grab attached). I rebooted and system came up fine. Looks like we are slowly getting there. What's next? Attachments SFCscannow_ScreenGrab_01142024.jpg 63.3 KB · Views: 2
Restarted, sfc /scannow was sucessful (screen grab attached). I rebooted and system came up fine. Looks like we are slowly getting there. What's next?
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 13,706 Jan 14, 2024 #220 Looking back in this thread we were at message #98 trying to install KB4462923 so we start from there. Install Update with DISM Download the update MSU here: https://catalog.s.download.windowsu..._5c4506692214692bf846da33052edb1dc5752156.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4462923-x64_5c4506692214692bf846da33052edb1dc5752156.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Post a screenshot of the Commandprompt window. Zip and attach the file C:\Windows\Logs\CBS\CBS.log
Looking back in this thread we were at message #98 trying to install KB4462923 so we start from there. Install Update with DISM Download the update MSU here: https://catalog.s.download.windowsu..._5c4506692214692bf846da33052edb1dc5752156.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4462923-x64_5c4506692214692bf846da33052edb1dc5752156.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Post a screenshot of the Commandprompt window. Zip and attach the file C:\Windows\Logs\CBS\CBS.log