[SOLVED] First Post - Windows 7 Update Failure

[MarMax]

Fixlog, Command Prompt screen shot and CBS files are attached.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

Fixlog, Command Prompt screen shot and CBS files are attached.

 

[MarMax]

Each time we do one of these it seems like the computer runs slow afterwards. Then when I restart it takes a while to shut down and restart. Is there some type of restore point set when the DISM is run and with it failing it corrects itself upon restart? Also, I just had a message to update Java, something I've not yet seen since replacing the hard disk.

 

[PeterJ]

Maybe. The problem is that a lot of updates have been partially installed. This made the components hive a mess which we are trying to clean up.

Which Java update is available ?

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

Fixlog, Command Prompt screen shot and CBS files are attached.

Java Update 8
Version 8 Update 401
Release date: January 16, 2024

 

[PeterJ]

You may install the latest Java update.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

Fixlog, Command Prompt screen shot and CBS files are attached.

 

[MarMax]

FYI, I selected the "Update" for the Java but it failed to download the file.

 

[MarMax]

Also FYI. I restarted and got the following:

"Preparing to configure windows . . ."
"Do not turn off your computer."
this message lasted about 5 minutes
then
"Shutting down..."
which lasted about 3 minutes
then a black screen which lasted another 3 minutes
then
"Starting Windows"
and a normal restart.

So something changed after the last fixlist and attempt to install KB4462923.

 

[PeterJ]

We can have a look a the Java update later.
As Windows starts normal please try to install KB4462923 again as you did previously.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

I have not yet tried to install KB4462923 again (Post #251). Do you want me to try KB4462923 again before the fixlist in Post# 252 or just do the steps in Post #252?

 

[PeterJ]

Perform the instructions in message #252 only.

 

[MarMax]

Fixlog, Command Prompt screen shot and CBS files are attached.

 

[MarMax]

As a general rule, do you want me to restart the computer after a DISM install fail?

 

[PeterJ]

As a general rule, do you want me to restart the computer after a DISM install fail?

No.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

Fixlog, Command Prompt screen shot and CBS files are attached.

 

[MarMax]

As a follow up to the no restart after a DISM install fail, I do shut down the computer each night. And thank you again for the continued support, it's much appreciated.

 

[PeterJ]

Your welcome.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Install Update with DISM again

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4462923-x64.cab
4. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
5. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log