[SOLVED] Issue with KB5009543 Windows 10 Update
- Thread starter JP2022
- Start date
Hi,
Please run Windows Update and let me know the result. If it fails attach a new copy of the CBS log.
Open an elevated command prompt.
Copy and paste the following command into it, then press enter.
This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
Please run Windows Update and let me know the result. If it fails attach a new copy of the CBS log.
Open an elevated command prompt.
Copy and paste the following command into it, then press enter.
Code:
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"Hi,
Right-click on the file
FRST.exe and choose Run as administrator.
Right-click on the file
- Copy and paste the following (code) into the Search box and click the Search Files button.
Code:
multiprt.inf- When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
- Post the logfile Search.txt as attachment in your next reply.
Hi,
Sorry, that is the same file, but it is only the 64 bit version. So you can use FRST64.exe.
Sorry, that is the same file, but it is only the 64 bit version. So you can use FRST64.exe.
Just wondering if we are closer to solving my Windows 10 Update issue. Earlier today, my browser wasn’t loading so I decided to restart the PC. It took almost an hour until I could log back in at my Welcome screen. The usual sequence of events occurred (Getting Windows Ready. Don’t turn off computer. Restarting. We couldn’t complete the updates. Undoing changes. Don’t turn off computer). And, the 2022-02 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5010342) failed to installed again with same Error 0x8007000.
It’s frustrating to have to wait an hour after a simple restart and I can no longer “pause” updates as the limit has been reached. So, can I temporarily “stop” the Windows Update process to prevent its continual attempt to do so? Until, of course, you instruct me to “run Windows Update” the next time.
It’s frustrating to have to wait an hour after a simple restart and I can no longer “pause” updates as the limit has been reached. So, can I temporarily “stop” the Windows Update process to prevent its continual attempt to do so? Until, of course, you instruct me to “run Windows Update” the next time.
Hi,
The last fix didn't work, the missing file (multiprt.inf) has not been restored. To avoid the Windows Update rollback after a restart, you can temporarily disable the Windows Update service.
1. To stop the Windows Update service, you can use these two commands in an elevated commandprompt.
2. To start the service you can use these commands.
Upload your Drivers Hive
The last fix didn't work, the missing file (multiprt.inf) has not been restored. To avoid the Windows Update rollback after a restart, you can temporarily disable the Windows Update service.
1. To stop the Windows Update service, you can use these two commands in an elevated commandprompt.
Code:
sc config wuauserv start= disabled
sc stop wuauserv
Code:
sc config wuauserv start= demand
sc start wuauservUpload your Drivers Hive
- Navigate to C:\Windows\System32\config
- Right-click on the current DRIVERS file and select copy
Note: If you get an error that the file is in use, reboot your computer and then try again. - Right-click on your Desktop and select paste
- Right-click on the DRIVERS file on your Desktop and select Send To -> Compressed (zipped) Folder
- If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
Thanks for the info as to how to stop the Windows Update process.
I notice that the most recent failed Windows Update is now 2022-02 Cumulative Update (KB5010342) and not 2022-01 Cumulative Update (KB5009543) which, according to Windows Update history, appears to have installed successfully on 1/28/2022 but for some reason continued to try and reinstall.
The drivers folder in Windows\System32\config is only 8KB (attached). The date of the drivers folder is 12/5/21 which is the day after my BSOD and the first date when Windows Update for Drivers (Dolby, HP Printer, Intel, Realtek) failed to install. Example: Installation Failure: Windows failed to install the following update with error 0x8024200B: Intel - SoftwareComponent-1.63.1155.1.
I notice that the most recent failed Windows Update is now 2022-02 Cumulative Update (KB5010342) and not 2022-01 Cumulative Update (KB5009543) which, according to Windows Update history, appears to have installed successfully on 1/28/2022 but for some reason continued to try and reinstall.
The drivers folder in Windows\System32\config is only 8KB (attached). The date of the drivers folder is 12/5/21 which is the day after my BSOD and the first date when Windows Update for Drivers (Dolby, HP Printer, Intel, Realtek) failed to install. Example: Installation Failure: Windows failed to install the following update with error 0x8024200B: Intel - SoftwareComponent-1.63.1155.1.
Hi,
Do you have recent backups or a full system image to search for a copy of the DRIVERS hive?
Do you have recent backups or a full system image to search for a copy of the DRIVERS hive?
I don't know what the DRIVERS hive is and where would I find a recent backup or full system image? I have a list of drivers in a Windows Update History file (Title, Description, Install Date, etc.). The driver file I posted earlier was found in the directory Windows\system32\config); however, there are three folders in the Windows\system32 directory. One is Windows\system32\drivers (with subfolders DriverData, en-US, etc, UMDF, and wd); one is Windows\system32\DriverState; one is Windows\system32\DriverStore (with subfolder en-US and FileRepository). Another folder in the directory Windows (C) is \DRIVERS (with subfolder Lenovo and further subfolder SettingsDependency). I do have some Registry backups if that's helpful. Note: Driver Updates from Microsoft are currently set NOT to download per Bleeping Computer recommendation.
Hi,
How did you make these backups, can you provide me an example (screenshot) of it?
I run regedit and export the entire Registry file. The most recent files are dated 1/17/22 and 1/3/22. Prior to that, the files are dated 4/18/21, 3/18/21, 12/28/20, 6/19/20, and 8/18/19. The size of the most recent registry file from 1/17/22 is 416,571 KB. FYI, I am quite familiar and very careful with making changes in any of the five registry folders.
I followed your instruction to stop the Windows Update process; however, my Lenovo PC just restarted automatically. I checked Windows Update History with the following results:
Quality Updates
2022-02 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5010342)
Failed to install on 2/19/22 - 0x80070002
2022-01 Update for Windows 10 Version 21H1 for x64-based Systems (KB4023057)
Successfully installed on 2/19/22
Driver Update
Lenovo – System – 1.2.0.11
Successfully installed on 2/19/22
Definition Update
Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.359.508.0)
Successfully installed on 2/19/22
There is also an Optional Quality Update "available" for download and install:
2022-02 Cumulative Update Preview for Windows 10 Version 21H1 for x64-based Systems (KB5010415). Is there some reason why I should not try to download and install this?
I don't understand Microsoft's sequencing of its Windows Updates and how they relate to OS Builds. On the MS site, the last reference to my Build of 19043.1348 is listed on November 9, 2021 for KB5007186, which was the 2021-11 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems, that successfully installed back on 11/11/21.
You mentioned that "the last fix didn't work, the missing file (multiprt.inf) has not been restored" so I'm hoping there's something else we will be able to do.
Quality Updates
2022-02 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5010342)
Failed to install on 2/19/22 - 0x80070002
2022-01 Update for Windows 10 Version 21H1 for x64-based Systems (KB4023057)
Successfully installed on 2/19/22
Driver Update
Lenovo – System – 1.2.0.11
Successfully installed on 2/19/22
Definition Update
Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.359.508.0)
Successfully installed on 2/19/22
There is also an Optional Quality Update "available" for download and install:
2022-02 Cumulative Update Preview for Windows 10 Version 21H1 for x64-based Systems (KB5010415). Is there some reason why I should not try to download and install this?
I don't understand Microsoft's sequencing of its Windows Updates and how they relate to OS Builds. On the MS site, the last reference to my Build of 19043.1348 is listed on November 9, 2021 for KB5007186, which was the 2021-11 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems, that successfully installed back on 11/11/21.
You mentioned that "the last fix didn't work, the missing file (multiprt.inf) has not been restored" so I'm hoping there's something else we will be able to do.
Hi,
The LCU's KB5009543 (Jan 11, 2022) and KB5010342 (Feb 08, 2022) cannot be installed because the DRIVERS hive is badly damaged. This is the cause of the rollback issue, so KB5010415 will be ended up in the same problem.
Each build of Windows 10 Home or Pro is fully supported for 18 months (or 30 months for LTSC-versions). Windows 10 19043.xxx is released on May 11, 2021, and will get updates till Dec 13, 2022. The last three or four numbers are reffering to the installed LCU. In your case it is 19043.1348. So this is Windows 10 21H1 (19043) with LCU (1348) KB5007186.
The DRIVERS hive is completely empty and can't be repaired manually. To resolve this issue you can perform a repair install. To avoid this in the future, it is recommended to make regular backups of your system. See this manual how you can make a complete image of the systemdrive.
Windows 10 Repair Install
This will reinstall and update the operating system and fix any corruptions, without removing any file or program. But make always a backup of all your important data!
KB5010415 is an optional update, there is no need to install these updates - unless you want to help Microsoft test it. Each optional (preview) update is an early - test - version of the monthly LCU (Latest Cumulative Update) which Microsoft is rolling out on patch Tuesday.JP2022 said:
The LCU's KB5009543 (Jan 11, 2022) and KB5010342 (Feb 08, 2022) cannot be installed because the DRIVERS hive is badly damaged. This is the cause of the rollback issue, so KB5010415 will be ended up in the same problem.
Each build of Windows 10 Home or Pro is fully supported for 18 months (or 30 months for LTSC-versions). Windows 10 19043.xxx is released on May 11, 2021, and will get updates till Dec 13, 2022. The last three or four numbers are reffering to the installed LCU. In your case it is 19043.1348. So this is Windows 10 21H1 (19043) with LCU (1348) KB5007186.
The DRIVERS hive is completely empty and can't be repaired manually. To resolve this issue you can perform a repair install. To avoid this in the future, it is recommended to make regular backups of your system. See this manual how you can make a complete image of the systemdrive.
Windows 10 Repair Install
This will reinstall and update the operating system and fix any corruptions, without removing any file or program. But make always a backup of all your important data!
- Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
- Save the tool on your Desktop and double click to run it.
- On the License terms page, if you accept the license terms, select Accept.
- On the What do you want to do page, select Create installation media (USB....) and then select Next.
- Choose the ISO file option. Once the download is complete, right click the ISO and select the option Mount.
- Open the Windows File Explorer and open mounted ISO, and run the setup.exe file.
- Follow the instructions and click on the option Change what to keep.
- Select the option Keep personal files and apps and click next.
- Windows Setup will now start the in-place upgrade installation to repair Windows.
Thanks for the explanation about LCU's and other Windows Updates.
So, the “Windows 10 Repair Install” not only repairs the DRIVERS hive but will subsequently allow any Windows Cumulative Updates to install successfully?
The Macrium Reflect Free tutorial is somewhat complex so, at this point, can I just proceed with the Windows 10 Repair Install. I already have backed up any important files that I keep on the Lenovo PC and have a reformatted USB 32GB flash drive.
So, the “Windows 10 Repair Install” not only repairs the DRIVERS hive but will subsequently allow any Windows Cumulative Updates to install successfully?
The Macrium Reflect Free tutorial is somewhat complex so, at this point, can I just proceed with the Windows 10 Repair Install. I already have backed up any important files that I keep on the Lenovo PC and have a reformatted USB 32GB flash drive.
Hi,
You don't need a USB stick, you can perform a repair install directly from the mounted ISO file.
You don't need a USB stick, you can perform a repair install directly from the mounted ISO file.
Indeed, the repair install is an "in-place upgrade", so it will upgrade your current 21H1 version to 21H2.
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