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[SOLVED] KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config
- Thread starter jaHere
- Start date
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
What errors are you referring to?
In the CBS log. These are all after starting the attempted update, the earlier ones are from possibly just before the roll back (but don't know for sure). I think these are all the distinct errors:
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_4_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:27, Info CBS Failed to get session package state for package: Package_2_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:28, Info CBS Failed to get session package state for package: Package_3_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_4_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-24 22:21:29, Info CBS Failed to get session package state for package: Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:27, Info CBS Failed to get session package state for package: Package_2_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:28, Info CBS Failed to get session package state for package: Package_3_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
Here are a few more erors from the CBS log:
2018-10-25 06:49:28, Info CBS Failed to get session package state for package: Package_3_for_KB2742598~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_3_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_3_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_2_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_4_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:32, Info CBS Failed to get session package state for package: Package_4_for_KB2467023~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
and many more.
2018-10-25 06:49:28, Info CBS Failed to get session package state for package: Package_3_for_KB2742598~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:30, Info CBS Failed to get session package state for package: Package_3_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_3_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_2_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:31, Info CBS Failed to get session package state for package: Package_4_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2018-10-25 06:49:32, Info CBS Failed to get session package state for package: Package_4_for_KB2467023~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
and many more.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
These can be ignored.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Please export your whole CBS folder for me.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Can you please try uninstalling your antivirus software and then retry?
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
No problem.
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Attach CBS.log and setupapi.dev.log now for me to see if anything has changed.
Here's the new CBS.log. It's very big this time.
And setupapi.dev.log and the two previous setupapi.dev.log files.
Download multiple files from Sendspace.com - send big files the easy way
And setupapi.dev.log and the two previous setupapi.dev.log files.
Download multiple files from Sendspace.com - send big files the easy way
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Please export the following key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SstpSvc\Parameters\ConfigStore
Attached. Exported as registry hive and also as reg files.View attachment Sstpsvc.zip
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
Here are the FRST.txt and Addition.txt files.
Download FRST and Addition logs.zip from Sendspace.com - send big files the easy way
Download FRST and Addition logs.zip from Sendspace.com - send big files the easy way
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Afterwards, please download the appropriate BitDefender Uninstall Tool from here: Uninstall Bitdefender
When the removal process is done, let me know.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Afterwards, please download the appropriate BitDefender Uninstall Tool from here: Uninstall Bitdefender
When the removal process is done, let me know.
Attachments
Done. Here's the Fixlog. I can't believe Kaspersky still had a service installed, even though I got rid of Kaspersky 4-5 years ago.
Download Fixlog.zip from Sendspace.com - send big files the easy way
Download Fixlog.zip from Sendspace.com - send big files the easy way
Sysnative Windows Update
Inactive
- Oct 9, 2014
- 741
If you have removed BitDefender as well, please attempt SP1.
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