[SOLVED] KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

[jaHere]

Failed. Same pattern as before.

 

[Sysnative Windows Update]

Remember to always provide logs.

 

[jaHere]

Here are the CBS and setupapi.dev logs.

Download CBS and setupapi logs.zip from Sendspace.com - send big files the easy way

 

[Sysnative Windows Update]

Are there any language packs installed?

 

[jaHere]

Yes.

 

[Sysnative Windows Update]

Which one(s)?

 

[jaHere]

Japanese.

 

[Sysnative Windows Update]

Was the system originally in Japanese?

 

[jaHere]

No. It was English.

 

[Sysnative Windows Update]

Please do the following again so I can confirm that everything has been removed as it should have been:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

 

[jaHere]

Here they are.

Download Oct29-FRST-Addition.zip from Sendspace.com - send big files the easy way

BTW, I want to delete the attachments I've uploaded to the forum. But there doesn't seem to be a way to do that.

 

[Sysnative Windows Update]

BitDefender is still present. Please remove it. We generally don't delete logs, but can do so if required/requested.

 

[jaHere]

I reinstalled Bitdefender after uninstalling it and carrying out the operations you requested. So the logs I sent you before are valid.

The computer is being used in between our attempted repairs.

Should I leave Bitdefender uninstalled? I was planning to uninstall Bitdefender whenever necessary. Is it safe to browse the Internet without AV?

 

[Sysnative Windows Update]

Okay. Please do not delete the logs I request if you want assistance. I need them in order to help you.

In that case, there is no need to remove BitDefender again.

 

[jaHere]

Please do not delete the logs I request if you want assistance. I need them in order to help you.

Ah. After your replies I've been deleting the previous logs. I'd been assuming you had downloaded them and had a local copy. If you need anything from the past then tell me and I'll upload it again. I have everything sorted by date.

 

[Sysnative Windows Update]

Don't do that. It makes it harder for me when comparing results as I work on multiple topics at once. We are all professionals and nobody is going to abuse your data, although I honestly don't know what data you mean since no logs contain anything personal except the user name.

Provide FRST logs I requested recently for me to check. If there are any peripheral devices connected to the machine during the SP install process, please detach them.

 

[jaHere]

OK. Here are the last and 2nd last FRST logs (plus Addition logs).

Download Oct28-29-FRST-Addition.zip from Sendspace.com - send big files the easy way

 

[Sysnative Windows Update]

Provide a screenshot of your Disk Management and also export your CBS folder + setupapi.dev.log for me.

 

[jaHere]

Here they are.

Download Ooct29-2-CBS and setupapi logs + disk management screenshot.zip from Sendspace.com - send big files the easy way

 

[Sysnative Windows Update]

Export the CBS folder, not just the CBS.log

Apparently, one of your USB devices has a problem. Can you please check your Device Manager and provide more details?