[SOLVED] Multiple Windows Updates failing - Windows 7 Pro 64-bit

[csg]

Updates failed in the same manner.

Fixlog attached,

CBS folder:

CBS.zip (28.57MB) - SendSpace.com

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.
Run sfc /scannow again and attach the zipped cbs.log to your next reply.

 

[csg]

Updates failed in the same manner.

Fixlog attached,

CBS folder:

CBS.zip (28.79MB) - SendSpace.com

 

[PeterJ]

Install Update with DISM

1. Download the update MSU here: https://download.microsoft.com/down...E535790058F7/IE9-Windows6.1-KB3124275-x64.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand IE9-Windows6.1-KB3124275-x64.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\IE9-Windows6.1-KB3124275-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
7. Make sure to allow the computer to restart if prompted.
   
   If you receive any other message, take a screenshot of the Command Prompt window and paste it into your next reply.

 

[csg]

It did not complete successfully, screenshot attached.

 

[PeterJ]

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

 

[csg]

CheckSUR.log attached.

 

[PeterJ]

Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.

 

[csg]

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-03-20 13:39:52.665
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\administrator\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.20852_none_5da44a637d7b2495
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.16737_none_5d354ee26448cb9c
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20852_none_6533428b49a327a4
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16737_none_64c4470a3070ceab
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.20852_none_623f82afd493be96
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.16737_none_61d0872ebb61659d
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20852_none_bcac1b9e785cf757
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16737_none_bc3d201d5f2a9e5e
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20852_none_2f74c022b97e03e3
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16737_none_2f05c4a1a04baaea
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20852_none_044217553db1578b
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16737_none_03d31bd4247efe92
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20852_none_29eb8920c2a2b267
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16737_none_297c8d9fa970596e

Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.20852_none_5da44a637d7b2495\ieinstal.exe to C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.20852_none_5da44a637d7b2495\ieinstal.exe.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.16737_none_5d354ee26448cb9c\ieinstal.exe to C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.16737_none_5d354ee26448cb9c\ieinstal.exe.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20852_none_6533428b49a327a4\url.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20852_none_6533428b49a327a4\url.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16737_none_64c4470a3070ceab\url.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16737_none_64c4470a3070ceab\url.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.20852_none_623f82afd493be96\vgx.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.20852_none_623f82afd493be96\vgx.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.16737_none_61d0872ebb61659d\vgx.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.16737_none_61d0872ebb61659d\vgx.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20852_none_bcac1b9e785cf757\iertutil.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20852_none_bcac1b9e785cf757\iertutil.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20852_none_bcac1b9e785cf757\sqmapi.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20852_none_bcac1b9e785cf757\sqmapi.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16737_none_bc3d201d5f2a9e5e\iertutil.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16737_none_bc3d201d5f2a9e5e\iertutil.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16737_none_bc3d201d5f2a9e5e\sqmapi.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16737_none_bc3d201d5f2a9e5e\sqmapi.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20852_none_2f74c022b97e03e3\jsdbgui.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20852_none_2f74c022b97e03e3\jsdbgui.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16737_none_2f05c4a1a04baaea\jsdbgui.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16737_none_2f05c4a1a04baaea\jsdbgui.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20852_none_044217553db1578b\inetcpl.cpl to C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20852_none_044217553db1578b\inetcpl.cpl.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16737_none_03d31bd4247efe92\inetcpl.cpl to C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16737_none_03d31bd4247efe92\inetcpl.cpl.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20852_none_29eb8920c2a2b267\urlmon.dll to C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20852_none_29eb8920c2a2b267\urlmon.dll.
Successfully copied file C:\Users\administrator\AppData\Local\niemiro\Archive\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16737_none_297c8d9fa970596e\urlmon.dll to C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16737_none_297c8d9fa970596e\urlmon.dll.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.20852_none_5da44a637d7b2495
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.20852_none_5da44a637d7b2495
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.16737_none_5d354ee26448cb9c
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.16737_none_5d354ee26448cb9c
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20852_none_6533428b49a327a4
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20852_none_6533428b49a327a4
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16737_none_64c4470a3070ceab
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16737_none_64c4470a3070ceab
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.20852_none_623f82afd493be96
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.20852_none_623f82afd493be96
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.16737_none_61d0872ebb61659d
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.16737_none_61d0872ebb61659d
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20852_none_bcac1b9e785cf757
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20852_none_bcac1b9e785cf757
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16737_none_bc3d201d5f2a9e5e
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16737_none_bc3d201d5f2a9e5e
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20852_none_2f74c022b97e03e3
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20852_none_2f74c022b97e03e3
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16737_none_2f05c4a1a04baaea
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16737_none_2f05c4a1a04baaea
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20852_none_044217553db1578b
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20852_none_044217553db1578b
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16737_none_03d31bd4247efe92
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16737_none_03d31bd4247efe92
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20852_none_29eb8920c2a2b267
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20852_none_29eb8920c2a2b267
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16737_none_297c8d9fa970596e
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16737_none_297c8d9fa970596e
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 23 datablocks.
Finish time: 2019-03-20 13:39:54.787
Script hash: lFoV4W+LE16HCobTFRwExDbTys7UOANkexNx07B5on4=
----------------------EOF-----------------------

 

[PeterJ]

Great.
Perform the instructions in message #84 again and report the result.

 

[csg]

The operation completely successfully this time.

 

[PeterJ]

Great.
Check Windows Update again and report the result.

 

[csg]

The remaining 5 updates still failed in the same manner.

 

[PeterJ]

Which updates do fail ?
Run sfc /scannow again and attach the zipped cbs.log to your next reply.

 

[csg]

So originally there were 6 Windows updates, but we were able to get the IE9 update (KB3124275) installed properly with the last fix. There are now only 5 remaining that will still not install:

KB4487078 (Security and Quality Rollup for .NET Framework)
KB4474419 (Windows 7 Security Update)
KB3139398 (Update for Windows 7 64-bit)
KB4489878 (Security Monthly Quality Rollup for Windows 7 64-bit)
KB3110329 (Security Update for Windows 7 64-bit)

CBS folder:

CBS.zip (36.67MB) - SendSpace.com

 

[PeterJ]

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:3110329
   
4. Let me know if it says it was successful or if there are any errors.

 

[csg]

It said that the update was not installed on this computer.

 

[PeterJ]

Please do following:

FRST Registry Search

1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
   
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB3110329 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.

 

[csg]

SearchReg.txt attached.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again.
If KB3110329 is offered again try to install this one only and report the result.