Problem with windows update - now boots to black screen with cursor. SFC & DISM no longer work. Can't repair.

latest cbs log from wusa /uninstall /KB:2919355

Store corruption, manifest missing for package: Package_for_KB4022730_RTM_GM~31bf3856ad364e35~amd64~~6.3.1.0

Also added searchreg.txt for KB4022730 incase you needed it.
 

Attachments

Last edited:
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Run the command sfc /scannow in an elevated command prompt again and report the result.
 

Attachments

Try to install KB2919355 and report the result.
 
KB2919355 seems to be installed. Earlier you said
I need to use industry software that requires it, says it's not installed and won't work
Click to expand...
Does that industry software work now ?
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4025376
  4. Let me know if it says it was successful or if there are any errors.
 
Didn't see any errors on that one - I don't actually get any confirmation either, but no errors popped up.

Here's the log just incase you need it.
 

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FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste KB4025376 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Run the command sfc /scannow in an elevated command prompt again and report the result.
 

Attachments

windows (automatic) update just tried to install KB2919355 when I rebooted my computer and it failed - it's no longer showing installed either so I guess that's some progress? attached is the cbs log if you want it - I can turn off auto update if needed until we fix this.
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

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