Problem with windows update - now boots to black screen with cursor. SFC & DISM no longer work. Can't repair.

Uninstall 'HP OfficeJet Pro 8720'.
 
Restart the machine then try to install KB2919355.
If it fails, attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\INF\setupapi.dev.log.
 
Well that finally did the trick(!!) AND its offering my the next updates - am I good to install them all?

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Start with "Security Update for Microsoft .NET..." only and report the result.
 
Great. Try to install KB3000850 only and report the result.
 
Hmm, I just asked to install KB3000850.

SFCFix scan:
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

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1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_wvmbus.inf_31bf3856ad364e35_6.3.9600.17415_none_2a8ba0867dc4d155\wvmbus.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.
 
PeterJ said:
1. Click the Start button and type cmd in the search box.
2. Right-click on the cmd that comes up and select Run as administrator.
3. Once you are at the command prompt, copy/paste the following line and press enter.
pnputil -a C:\Windows\WinSxS\amd64_wvmbus.inf_31bf3856ad364e35_6.3.9600.17415_none_2a8ba0867dc4d155\wvmbus.inf

4. You will likely receive a prompt that the publisher of the driver cannot be verified. Please install the driver anyway as this message is normal.
Click to expand...
For whatever reason this never works, I always get element not found, even thought the file is there.
 
Do following only. Do not install any Windows Updates.

FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.

    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Right-click on the file FRST64.exe and choose Run as administrator.
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  5. Copy and paste KB3000850 into the Search box and click the Search Registry button.
  6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  7. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Try to install KB5022352 only and report the result.
 

Attachments

Last edited:
PeterJ said:
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Try to install KB5022352 only and report the result.
Click to expand...
Sorry I don't see the attachment.
 
Sorry, my fault. Attachment added.
 
The windows update KB5022352 failed soon as I clicked it, did it again and it went through, came off the list of updates and showed success on the history list, however soon as I checked for updates again it ame back as a possible update.

fixlog attached, cbs attached
 

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Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine then try to install KB5022352.
If it fails, attach the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\INF\setupapi.dev.log.
 

Attachments

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