[SOLVED] Problem!!!

[ScarboroughLad]

Thanks for the explanation, Gary.

 

[Gary R]

• Click on the Search button and type Cmd
• From the search results choose Command Prompt then Run as Administrator
• When prompted by UAC allow the prompt.
• When the Command Prompt Window opens, copy and paste the following command into it, then press Enter

wusa /uninstall /KB:4559309

• Let me know if it says it was successful or if there are any errors.

Next ....

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Restart the computer.
• Run the command SFC /SCANNOW in an elevated command prompt and report the result.

Next ...

• Run the command Dism /Online /Cleanup-Image /RestoreHealth in an elevated command prompt and report the result.

Next ...

• If either fails please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.

• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[ScarboroughLad]

Good Afternoon Gary,

Thanks for your reply. I tried the uninstall command for the Windows Update KB4559309, but it failed as shown in the screenshot below. When I clicked on the OK button both the open windows closed and I was returned to the command prompt:



I shall try the SFCFix.zip update next.

Thanks for your help.

 

[ScarboroughLad]

Hi Gary,

I have applied the latest SFCFix.zip (please see attached SFCFix.txt). I then rebooted the PC and the SFC /scannow command ran successfully.

The Dism /Online /Cleanup-Image /RestoreHealth command went much further this time before failing with error 605 at 59.6%:

---

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.1526

[===========================59.6%== ]
Error: 605

The specified buffer contains ill-formed data.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

---

Please find attached a zip of the latest CBS.log file.

Thanks for your help and support.

 

[Gary R]

• Click Search and type Control Panel
• Select the Control Panel App from the search results.
• With the App open ...
  • In the upper right corner ensure that View by: is set to Category
  • Select the Programs group
  • Click the Turn Windows features on or off link.
  • This will bring up the Windows Features dialog.
  • Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
• Download Farbar Recovery Scan Tool and save it to your Desktop
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST
• Right-click on the file FRST64.exe and choose Run as administrator
• Copy and paste KB4559309 into the Search box and click the Search Registry button.
• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Notepad will also open this file
• Close Notepad and attach the file SearchReg.txt to your next reply.
• You may close any remaining open windows now.

 

[ScarboroughLad]

Hi Gary,

Thanks for the update and the clear instructions, which I have followed. I have run the FRST64 program and searched in the registry for KB4559309 (please see attached SearchReg.txt).

Thanks for your help.

 

[Gary R]

Thanks.

The expert who checks my fixes is going to be out for the rest of the day, so probably going to be tomorrow at the earliest before I can get back to you.

 

[ScarboroughLad]

Thanks Gary. That's no problem.

Thanks again for all your help.

 

[Gary R]

He got back early.

So ....

• Download the file Fixlist.txt attached to this post to your Desktop. (must be in this location)
• Double click Frst64.exe to launch it.
• FRST will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button.
  • FRST will process the fixlist and when finished it will produce a log named Fixlog.txt
  • Please post it in your next reply.

Next ....

Reboot your computer (this is important)

Next ....

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Restart the computer.
• Run the command SFC /SCANNOW in an elevated command prompt and report the result.

Next ...

• Run the command Dism /Online /Cleanup-Image /RestoreHealth in an elevated command prompt and report the result.

Next ...

• If either fails please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.

• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[ScarboroughLad]

Good Morning Gary,

Thanks very much for the latest updates. I have run the FRST application and applied the provided fixlist.txt using the Fix button (please see attached output Fixlog.txt).

I am next going to reboot the computer before applying the latest SFCFix.zip...

 

[ScarboroughLad]

Hi Gary,

After rebooting the computer, I have applied the latest SFCFix.zip (please see attached SFCFix.txt). I then rebooted the computer again. The reboots took a little while with the Windows Update for April, KB5012599, being successfully applied (please see attached screenshot of Windows update history).

Following the second reboot, the SFC /scannow command completed successfully. I then ran the DISM /RestoreHealth command, which also completed successfully this time:

---

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19043.1645

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

---

So the Windows Update issues on my computer seem to have been successfully resolved. Are there any other actions that I should now perform? I have started taking weekly snapshots of the computer disks to a backup USB drive using Macrium.

Thank you so much to you and your colleague for all the excellent support you have given over the past few weeks in resolving these issues. Thank you for all your patience and the very clear instructions provided throughout.

Kind regards,
Steven

 

[Gary R]

You're welcome. I'm glad we were able to help you.

Have you tried updating yet ?

If not, please try, and let me know if you were successful.

If not, please post your latest CBS.log

As far as precautions go, a regular backup strategy is the surest protection, and Macrium is a well respected program that many people use.

 

[ScarboroughLad]

Thanks for your kind reply, Gary.

I have checked Windows for new updates and successfully installed KB5012157 just now (April 25, 2022-KB5012157 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 20H2, Windows Server, version 20H2, Windows 10 Version 21H1, and Windows 10 Version 21H2).

So the Windows updates seem to be working fine and the Windows system is up to date. Also now that System Restore is enabled on the computer, hopefully in case of any future Windows update issues, I can revert back to an earlier restore point.

I think this problem can now be marked as SOLVED.

Thanks once again for all your great help and support.

 

[Gary R]

Great, that's what we like to hear.

In that case I've marked this topic as solved.

Glad we could help. If you ever have any further problems, you know where we are.