[SOLVED] problems related to Internet Explorer dlls

Next.

Step 1:
Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._b5614c6cea5cb4e198717789633dca16308ef79c.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4474419-v3-x64.cab
  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log

Step 2:
Restart the computer.
Check Windows Update and report the result. Do NOT install any updates yet.
Provide a screenshot of the available important updates first.
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Windows Update can't connect, error 80072EFE.
I temporarily emptied the host file and disabled the firewall to let it access, but it still fails.
 
The installation of KB4474419 went successful ?

Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
No need to install an update twice if already successful installed.

It looks like system restore is disabled. Is that correct and why ?
How is this machine connected to the internet, wired or wireless ?
 
System restore service is set as manual. I don't use it, instead I made a system image and I restore it if needed.
It's connected via wifi.
 
Attach the logfile C:\Windows\WindowsUpdate.log to your next reply.
Note: if the file is too big to upload to your next reply please upload via a service such as WeTransfer and just provide the download link.
 
Download
51e15692b05a4-MiniToolbox.PNG
MiniToolBox and save the file on your desktop.

Note: Save all your work and close all programs!
Rightclick "MiniToolBox" and select "Run as administrator".

If you see the startup message "Are you sure you want to continue?" select Yes.
Put a checkmark at Select All.
Click "Go".
When the scan is finished a log file with the name "MTB.txt" will appear on your desktop.
Attach this log file to your next reply.
 
Searching updates worked now. Here is the list of important ones (in french, sorry) and CBS log.
 

Attachments

  • important updates.jpg
    important updates.jpg
    505.7 KB · Views: 4
  • CBS.zip
    CBS.zip
    1.1 MB · Views: 1
Great. As this machine hasn't been updated for about 11 years the long list was expected.

Try to install the available important updates. Only select the oldest updates available and about 20 updates maximum at a time.
Allow the machine to restart when prompted.
Please note that some updates may fail during this process. This is normal. Just restart the machine and check Windows Update again. Some updates may not be listed after a restart. This is normal too.
If anything is unclear please ask before acting.
 
I did install all the updates about .NET. Most missing dlls seem to be there now, except these three, and there is still a problem with the five files with a red icon. Can other updates fix this problem?

Dependency Walker c10_cuda.dll .jpg
 
Not yet. I wanted to install only the really necessary updates to solve my problem. I heard too many bad things about updates to install them all if not necessary. I will.
 
Last edited:
Well, I am finished installing all the other important updates and the missing files are still exactly the same. :(
 
Okay, proceed with the following steps.

Step 1:
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

Step 2:
Run the command dism /online /cleanup-image /scanhealth in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\DISM\dism.log to your desktop.
Zip the copied file and attach the zipped dism.log to your next reply.
 
sfc /scannow did not find any problem.
dism /online /cleanup-image /scanhealth said no error detected.
 

Attachments

Install Update with DISM
  1. Download the update MSU here: http://download.windowsupdate.com/c..._87f81056110003107fa0e0ec35a3b600ef300a14.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb4536952-x64_87f81056110003107fa0e0ec35a3b600ef300a14.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4536952-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
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