Problems Win 10 update and DISM Error: 0x800f081f

Here is the message that has just been posted:
***************
Please ZIP up and attach C:\windows\inf\*setupapi.dev.log*.

Thank you.
***************

weird cant see the above in the thread ???
file attached

ps LT - Thanks
 

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Hi jhgreene,

Thank you for the log. We need to narrow down the problem further as that log has unfortunately been of no use.

Please attempt to install one update that fails. When/if the update fails to install, please provide the following information:
  • KB number of the update
  • Associated error code
  • ZIP up and attach C:\Windows\Logs\CBS\CBS.log

Thank you.
 
Hi Lt

Getting odd I think.

The failed updates displayed (modern) are KB2825645 and KB2596787 and not the long list of ones previously shown
The windows update history (modern) shows nothing.
I downloaded KB2596787 and it failed immediately at detection indicating it was 32 bit - my sys is 64 bit
as no processing had been done I did the same with KB2825645 - it failed during detection too

Looking at classic Windows update history shows a bunch of 32bit kbs

2015-09-20_1333.png

2015-09-20_1334.png

Attached is the cap of the update message and cbs log

2015-09-20_1311.png

i can 'hide' these 2 updates and try again ??

THANKS

jg
 

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Hi jhgreene,

Do you have the ability to uninstall and reinstall Microsoft Office 2007, and are you willing to do so?
 
i have the license key. i am re downloading the source at present
it wont unistall via control panel
so i will run the install and remove and reinstall
then update...... fingers crossed
jg
 
Outcome.
MO2007 uninstalled and reinstalled no problem.
A large number of updates installed but 2 failed
KB3081455
KB2880508

Please advise if you need any logs or the next steps
thank you
jeremy
 
Hi Jeremy,

Outcome.
MO2007 uninstalled and reinstalled no problem.
A large number of updates installed but 2 failed
Click to expand...
Excellent. :dsmile:

Let's get a fresh look to see where we stand:

MgeHyNE.png
SFC /Scannow

  • Press the Windows Key
    pdKOQKY.png
    + r on your keyboard at the same time. Type Notepad and click OK.
  • Copy the three bold lines below and paste into the Notepad document:

    sfc /scannow
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
    del %0

  • Click Format. Ensure Wordwrap is unchecked.
  • Click File, Save As and name the file sfcscannow.bat.
  • Select All Files as the Save as type. Save the file to your Desktop.
  • Locate sfcscannow.bat
    lmRDSkT.png
    on your Desktop. Right-click the file and click
    AVOiBNU.jpg
    Run as administrator.
  • Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
  • Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.
 
Hello Jeremy,

Please do the following:

  • Press the Windows key :eightstart: on your keyboard. In the Search field type CMD. Right-click CMD and click
    AVOiBNU.jpg
    Run as administrator.
  • Copy and paste (right-click the Window + Paste) the bold line into the Command Prompt. Press Enter on your keyboard.

    wmic qfe get hotfixid | findstr /i /c:"KB3081452" > "%userprofile%\desktop\results.txt"

  • Upon completion, a file (results.txt) will be created on your Desktop. Copy the contents of the file and paste in your next reply. If the file is empty, please let me know.
 
Hi LT
My laptop has gone offline, not sure why.
Will get to it Sunday, run hotfix and advise
Thanks
Jeremy
 
Thank you. That confirms KB3081452 is present.

  • Using Internet Explorer, please visit the Microsoft Update Catalog. You will be prompted to install an add-on. Please consent.
  • After installation, click Add next to Cumulative Update for Windows 10 for x64-based Systems (KB3095020).
  • Click View Basket, followed by Download.
  • Select your Desktop as the location and click Continue. Wait for the update to be downloaded.
  • Once downloaded, attempt to install the update from the installer.

Let me know if the update installs. If the update fails, please ZIP up and attach the following files:

  • C:\Windows\Logs\CBS\CBS.log
  • C:\Windows\Inf\setupapi.dev.log
 
Hi LT

kb3095020 appeared to run well and then reboot
but windows indicated it had not completed and reversed out the changes

logs attached

?? can a repair install be run ??
?? can the build be updated from 10240 to a more recent version ??

thanks
jeremy
 

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Hi LT

I want to get this fixed as efficiently as possible for us both. I will take your advice. Please consider all options. I draw the line at a wipe and clean install.... As long as my data and apps are ok ....

If you want me to do a repair install with the ISO I will

As before please advise how you want it run and what logs etc you need to confirm completion

As ever LT, thank you

Cheers
Jeremy
 
In anticipation of your reply i ran a win10 repair install from a mounted iso. it ran for a while downloaded updates and prepared for the upgrade and they stopped without any warning or error message.

logs attached

?? jg ??
 

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Hi Jeremy,

Which Anti-Virus and Firewall are you currently using? If you are using anything other than Windows Defender and Windows Firewall, I suggest you uninstall the software.

Then perform a clean boot (instructions below) and reattempt the repair install.
https://support.microsoft.com/en-gb/kb/929135
 
hi LT

I can't catch a break! Uninstalled AVG. mbam and mbae. Did a clean boot. Ran Win10 install from a mounted iso
It checked and downloaded updates, showed me the license and then got ready and just quit - no error no nothing
aargh

logs attached

cheers
jg
 

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