Problems Win 10 update and DISM Error: 0x800f081f

Hello Jeremy,

I'm unsure why the repair install is failing. I know you've already mentioned your desire to draw the line at a fresh install - to clarify, do you still oppose to this option?
There's no issue if this is the case. We can continue troubleshooting, but before we do I would like to get clarification on your stance concerning a fresh install.

Thank you.
 
hi LT

I would prefer to avoid a fresh install because of the pain of reloading all the apps and data.

If in there's no choice then so be it... Could a fresh install be done on a new partition and somehow the apps and data (at least the data) exported and imported... like the old transfer wizard ... from xp to 7 (i think)... just an idea...

thank you for your continued support through this pain.

i reran sfc /scannow and it came up no validation errors

LMK what you think

cheers
Jeremy
 
Hi Jeremy,

I'm very sorry for the delay. For whatever reason I was not notified of your response, and when looking at my list of topics I am subscribed too, it does not indicate you were the last poster.

Before we take more drastic measures to resolve this issue, let's run CHKDSK to make sure everything checks out here.

MgeHyNE.png
CHKDSK

  • Press the Windows key :eightstart: on your keyboard. In the Search field type CMD. Right-click CMD and click
    AVOiBNU.jpg
    Run as administrator.
  • At the Command Prompt, type the following command and press Enter on your keyboard.

    chkdsk

  • If you are prompted to schedule CHKDSK to run the next time the computer restarts, type y and press Enter on your keyboard.
  • Type Exit and press Enter on your keyboard.
  • Restart your computer. CHKDSK will automatically run.
  • Note: This process can take several hours.
  • Upon completion, download ListChkdskResult and save the file to your Desktop.
  • Right-click ListChkdskResult.exe and click
    AVOiBNU.jpg
    Run as administrator.
  • A file (ListChkdskResult.txt) will open. Copy the contents of the file and paste in your next reply.
 
heres the log
looks ok i thinkListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 13/10/2015 00:06:45 >------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 15681
Source Name: Chkdsk
Time Written: 10-12-2015 @ 22:26:42
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.


499200 file records processed.


File verification completed.


14952 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


615412 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


58107 data files processed.


CHKDSK is verifying Usn Journal...


794265768 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
222840996 KB in 316884 files.
176496 KB in 58108 indexes.
0 KB in bad sectors.
1361759 KB in use by the system.
65536 KB occupied by the log file.
217600004 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
54400001 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 15672
Source Name: Chkdsk
Time Written: 10-12-2015 @ 05:06:23
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.


499200 file records processed.


File verification completed.


14951 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


615414 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


58108 data files processed.


CHKDSK is verifying Usn Journal...


792154256 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
222846072 KB in 316634 files.
176496 KB in 58109 indexes.
0 KB in bad sectors.
1359903 KB in use by the system.
65536 KB occupied by the log file.
217596784 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
54399196 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 15671
Source Name: Chkdsk
Time Written: 10-12-2015 @ 05:04:20
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on G:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556846 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


24 data files processed.


CHKDSK is verifying Usn Journal...


81136 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
597389028 KB in 276 files.
71188 KB in 25 indexes.
0 KB in bad sectors.
653191 KB in use by the system.
65536 KB occupied by the log file.
378645376 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
94661344 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 14791
Source Name: Chkdsk
Time Written: 10-05-2015 @ 05:03:23
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.


499200 file records processed.


File verification completed.


14917 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


616196 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


58499 data files processed.


CHKDSK is verifying Usn Journal...


822869272 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
244602200 KB in 323229 files.
179564 KB in 58500 indexes.
0 KB in bad sectors.
1389803 KB in use by the system.
65536 KB occupied by the log file.
195807688 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
48951922 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 14790
Source Name: Chkdsk
Time Written: 10-05-2015 @ 05:00:33
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on G:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556846 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


24 data files processed.


CHKDSK is verifying Usn Journal...


74592 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
372472776 KB in 268 files.
71188 KB in 25 indexes.
0 KB in bad sectors.
653191 KB in use by the system.
65536 KB occupied by the log file.
603561628 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
150890407 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 12199
Source Name: Chkdsk
Time Written: 09-28-2015 @ 04:58:29
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.


499200 file records processed.


File verification completed.


14847 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


616074 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


58438 data files processed.


CHKDSK is verifying Usn Journal...


793955808 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
302203276 KB in 321021 files.
179368 KB in 58439 indexes.
0 KB in bad sectors.
1361447 KB in use by the system.
65536 KB occupied by the log file.
138235164 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
34558791 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 12198
Source Name: Chkdsk
Time Written: 09-28-2015 @ 04:48:45
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on F:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556846 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


24 data files processed.


CHKDSK is verifying Usn Journal...


6512 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
660626700 KB in 277 files.
71188 KB in 25 indexes.
0 KB in bad sectors.
653183 KB in use by the system.
65536 KB occupied by the log file.
315407712 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
78851928 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 10170
Source Name: Chkdsk
Time Written: 09-20-2015 @ 17:36:17
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.


499200 file records processed.


File verification completed.


14748 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


615198 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


58000 data files processed.


CHKDSK is verifying Usn Journal...


763711704 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
219773312 KB in 310036 files.
175708 KB in 58001 indexes.
0 KB in bad sectors.
1331363 KB in use by the system.
65536 KB occupied by the log file.
220698872 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
55174718 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 10169
Source Name: Chkdsk
Time Written: 09-20-2015 @ 17:34:22
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on F:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556846 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


24 data files processed.


CHKDSK is verifying Usn Journal...


8571952 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
397271620 KB in 268 files.
71188 KB in 25 indexes.
0 KB in bad sectors.
661503 KB in use by the system.
65536 KB occupied by the log file.
578754472 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
144688618 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 9127
Source Name: Chkdsk
Time Written: 09-13-2015 @ 17:33:34
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.


499200 file records processed.


File verification completed.


14550 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


614666 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


57734 data files processed.


CHKDSK is verifying Usn Journal...


818033312 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
218642928 KB in 325035 files.
180648 KB in 57735 indexes.
0 KB in bad sectors.
1384735 KB in use by the system.
65536 KB occupied by the log file.
221770944 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
55442736 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 9126
Source Name: Chkdsk
Time Written: 09-13-2015 @ 17:31:01
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on F:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556848 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


25 data files processed.


CHKDSK is verifying Usn Journal...


8552880 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
402150176 KB in 271 files.
71192 KB in 26 indexes.
0 KB in bad sectors.
661503 KB in use by the system.
65536 KB occupied by the log file.
573875912 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
143468978 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26226
Record Number: 8762
Source Name: Chkdsk
Time Written: 09-11-2015 @ 09:02:17
Event Type: Information
User:
Message: Chkdsk was executed in scan mode on a volume snapshot.


Checking file system on C:
Volume label is W.


Stage 1: Examining basic file system structure ...

499200 file records processed.


File verification completed.

14100 large file records processed.



0 bad file records processed.




Stage 2: Examining file name linkage ...

614148 index entries processed.


Index verification completed.








Stage 3: Examining security descriptors ...
Security descriptor verification completed.

57475 data files processed.


CHKDSK is verifying Usn Journal...

822419960 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
222079496 KB in 308922 files.
175036 KB in 57476 indexes.
1388943 KB in use by the system.
65536 KB occupied by the log file.
218335780 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
54583945 allocation units available on disk.


----------------------------------------------------------------------




Stage 1: Examining basic file system structure ...


Stage 2: Examining file name linkage ...


Stage 3: Examining security descriptors ...


Windows has scanned the file system and found no problems.
No further action is required.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 7765
Source Name: Chkdsk
Time Written: 09-02-2015 @ 09:07:07
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


499200 file records processed.


File verification completed.


13809 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


615624 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


58213 data files processed.


CHKDSK is verifying Usn Journal...


744960768 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
236480320 KB in 329380 files.
191548 KB in 58214 indexes.
0 KB in bad sectors.
1313095 KB in use by the system.
65536 KB occupied by the log file.
203994292 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
50998573 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26213
Record Number: 7764
Source Name: Chkdsk
Time Written: 09-02-2015 @ 09:04:21
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.


Checking file system on G:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is Hitachi.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


726784 file records processed.


File verification completed.


1168 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


940502 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


106860 data files processed.


CHKDSK is verifying Usn Journal...


503706440 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


488384000 KB total disk space.
293326479 KB in 352171 files.
277172 KB in 106861 indexes.
0 KB in bad sectors.
1404102 KB in use by the system.
65536 KB occupied by the log file.
193376247 KB available on disk.


512 bytes in each allocation unit.
976768001 total allocation units on disk.
386752494 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26213
Record Number: 7761
Source Name: Chkdsk
Time Written: 09-02-2015 @ 08:57:00
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.


Checking file system on F:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556846 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


24 data files processed.


CHKDSK is verifying Usn Journal...


8533640 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
941400912 KB in 274 files.
71192 KB in 25 indexes.
0 KB in bad sectors.
661499 KB in use by the system.
65536 KB occupied by the log file.
34625180 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
8656295 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 5763
Source Name: Chkdsk
Time Written: 08-25-2015 @ 09:08:12
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


477696 file records processed.


File verification completed.


13409 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


638028 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


80167 data files processed.


CHKDSK is verifying Usn Journal...


802649400 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
251507012 KB in 380091 files.
233184 KB in 80168 indexes.
0 KB in bad sectors.
1347223 KB in use by the system.
65536 KB occupied by the log file.
188891836 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
47222959 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 4310
Source Name: Chkdsk
Time Written: 08-21-2015 @ 13:20:42
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on F:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556846 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


24 data files processed.


CHKDSK is verifying Usn Journal...


8520960 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
548641032 KB in 272 files.
71192 KB in 25 indexes.
0 KB in bad sectors.
661499 KB in use by the system.
65536 KB occupied by the log file.
427385060 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
106846265 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 1001
Record Number: 1924
Source Name: Microsoft-Windows-Wininit
Time Written: 08-09-2015 @ 14:47:23
Event Type: Information
User:
Message:


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.




A disk check has been scheduled.
Windows will now check the disk.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.
Cleaning up instance tags for file 0x287ed.
473344 file records processed.


File verification completed.
10974 large file records processed.


0 bad file records processed.




Stage 2: Examining file name linkage ...
626950 index entries processed.


Index verification completed.
0 unindexed files scanned.


0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Cleaning up 2278 unused index entries from index $SII of file 0x9.
Cleaning up 2278 unused index entries from index $SDH of file 0x9.
Cleaning up 2278 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
76804 data files processed.


CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.


Windows has made corrections to the file system.
No further action is required.


441979255 KB total disk space.
231924164 KB in 369160 files.
227168 KB in 76807 indexes.
0 KB in bad sectors.
555247 KB in use by the system.
65536 KB occupied by the log file.
209272676 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
52318169 allocation units available on disk.


Internal Info:
00 39 07 00 88 c2 06 00 d0 e3 0a 00 00 00 00 00 .9..............
76 42 01 00 61 00 00 00 00 00 00 00 00 00 00 00 vB..a...........


Windows has finished checking your disk.
Please wait while your computer restarts.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26213
Record Number: 1913
Source Name: Chkdsk
Time Written: 08-09-2015 @ 14:41:02
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.


Checking file system on C:
The type of the file system is NTFS.
The volume is in use by another process. Chkdsk
might report errors when no corruption is present.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.
Cleaning up instance tags for file 0x287ed.


473344 file records processed.


File verification completed.


10974 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...
Index entry {8CB75F75-FBCE-439F-8E46-7818E2CBAE8A}.png of index $I30 in file 0x67419 points to unused file 0x6dfb.

Index entry {8CB75F75-FBCE-439F-8E46-7818E2CBAE8A}.png in index $I30 of file 422937 is incorrect.


626950 index entries processed.


Index verification completed.


Errors found. CHKDSK cannot continue in read-only mode.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26213
Record Number: 885
Source Name: Chkdsk
Time Written: 08-04-2015 @ 09:53:50
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.


Checking file system on C:\
Volume label is W.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.
Cleaning up instance tags for file 0x287ed.

473344 file records processed.


File verification completed.

11711 large file records processed.



0 bad file records processed.




Stage 2: Examining file name linkage ...
Index entry f_00056f of index $I30 in file 0x207 points to unused file 0x1739e.
Index entry f_00056f in index $I30 of file 519 is incorrect.
The file reference 0x2a0000000173ad of index entry f_000570 of index $I30
with parent 0x207 is not the same as 0x250000000173ad.
Index entry f_000570 in index $I30 of file 519 is incorrect.
Index entry f_000571 of index $I30 in file 0x207 points to unused file 0x173b2.
Index entry f_000571 in index $I30 of file 519 is incorrect.
Index entry f_000572 of index $I30 in file 0x207 points to unused file 0x173b3.
Index entry f_000572 in index $I30 of file 519 is incorrect.
Index entry f_000573 of index $I30 in file 0x207 points to unused file 0x173b5.
Index entry f_000573 in index $I30 of file 519 is incorrect.
Index entry f_000574 of index $I30 in file 0x207 points to unused file 0x173ba.
Index entry f_000574 in index $I30 of file 519 is incorrect.
Index entry f_000575 of index $I30 in file 0x207 points to unused file 0x173bb.
Index entry f_000575 in index $I30 of file 519 is incorrect.
Index entry f_000576 of index $I30 in file 0x207 points to unused file 0x173bc.
Index entry f_000576 in index $I30 of file 519 is incorrect.
Index entry Local State of index $I30 in file 0x2bc6 points to unused file 0x16b1a.
Index entry Local State in index $I30 of file 11206 is incorrect.
Index entry Preferences of index $I30 in file 0x37cd points to unused file 0x17272.
Index entry Preferences in index $I30 of file 14285 is incorrect.
The index bitmap $I30 in file 0x51930 is incorrect.
Error detected in index $I30 for file 334128.
Index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_5382BB48EBB367D0F4F57C669EA45B99 of index $I30 in file 0x51930 points to unused file 0x173b9.
Index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_5382BB48EBB367D0F4F57C669EA45B99 in index $I30 of file 334128 is incorrect.
Index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_B9517A455F281D75326A73F73107F341 of index $I30 in file 0x51930 points to unused file 0x173b1.
Index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_B9517A455F281D75326A73F73107F341 in index $I30 of file 334128 is incorrect.
The index bitmap $I30 in file 0x51931 is incorrect.
Error detected in index $I30 for file 334129.
Index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_5382BB48EBB367D0F4F57C669EA45B99 of index $I30 in file 0x51931 points to unused file 0x173b7.
Index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_5382BB48EBB367D0F4F57C669EA45B99 in index $I30 of file 334129 is incorrect.
The file reference 0x340000000173b0 of index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_B9517A455F281D75326A73F73107F341 of index $I30
with parent 0x51931 is not the same as 0x300000000173b0.
Index entry 1060B7ADDE0FF6DE85637BF89FC4CEBC_B9517A455F281D75326A73F73107F341 in index $I30 of file 334129 is incorrect.

623198 index entries processed.


Index verification completed.


Errors found. CHKDSK cannot continue in read-only mode.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26213
Record Number: 883
Source Name: Chkdsk
Time Written: 08-04-2015 @ 09:37:29
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode. A volume snapshot was not used. Extra errors and warnings may be reported as the volume may have changed during the chkdsk run.


Checking file system on C:\
Volume label is W.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.
Cleaning up instance tags for file 0x287ed.

473344 file records processed.


File verification completed.

11741 large file records processed.



0 bad file records processed.




Stage 2: Examining file name linkage ...
Index entry f_0004b7 of index $I30 in file 0x207 points to unused file 0x17262.
Index entry f_0004b7 in index $I30 of file 519 is incorrect.
Index entry f_0004b8 of index $I30 in file 0x207 points to unused file 0x17263.
Index entry f_0004b8 in index $I30 of file 519 is incorrect.
Index entry f_0004b9 of index $I30 in file 0x207 points to unused file 0x17264.
Index entry f_0004b9 in index $I30 of file 519 is incorrect.
Index entry f_0004ba of index $I30 in file 0x207 points to unused file 0x17266.
Index entry f_0004ba in index $I30 of file 519 is incorrect.
Index entry f_0004bb of index $I30 in file 0x207 points to unused file 0x1726c.
Index entry f_0004bb in index $I30 of file 519 is incorrect.
The file reference 0x1b000000017230 of index entry f_0004bc of index $I30
with parent 0x207 is not the same as 0x18000000017230.
Index entry f_0004bc in index $I30 of file 519 is incorrect.
The file reference 0x4500000001725e of index entry f_0004bd of index $I30
with parent 0x207 is not the same as 0x4200000001725e.
Index entry f_0004bd in index $I30 of file 519 is incorrect.
The file reference 0x43000000017207 of index entry f_0004be of index $I30
with parent 0x207 is not the same as 0x3c000000017207.
Index entry f_0004be in index $I30 of file 519 is incorrect.
The multi-sector header signature for VCN 0x0 of index $I30
in file 0x150a is incorrect.
02 00 00 00 03 00 00 00 ?? ?? ?? ?? ?? ?? ?? ?? ................
Error detected in index $I30 for file 5386.
The index bitmap $I30 in file 0x150a is incorrect.
Error detected in index $I30 for file 5386.
Index entry Local State of index $I30 in file 0x2bc6 points to unused file 0x17270.
Index entry Local State in index $I30 of file 11206 is incorrect.
Index entry LOCALS~1 of index $I30 in file 0x2bc6 points to unused file 0x17270.
Index entry LOCALS~1 in index $I30 of file 11206 is incorrect.
The file reference 0x1eb00000000150a of index entry JumpListIcons of index $I30
with parent 0x37cd is not the same as 0x1e900000000150a.
Index entry JumpListIcons in index $I30 of file 14285 is incorrect.
The file reference 0x1f2000000000105e of index entry JumpListIconsOld of index $I30
with parent 0x37cd is not the same as 0x1f1e00000000105e.
Index entry JumpListIconsOld in index $I30 of file 14285 is incorrect.
The file reference 0x1f2000000000105e of index entry JUMPLI~1 of index $I30
with parent 0x37cd is not the same as 0x1f1e00000000105e.
Index entry JUMPLI~1 in index $I30 of file 14285 is incorrect.
The file reference 0x1eb00000000150a of index entry JUMPLI~2 of index $I30
with parent 0x37cd is not the same as 0x1e900000000150a.
Index entry JUMPLI~2 in index $I30 of file 14285 is incorrect.
Index entry Preferences of index $I30 in file 0x37cd points to unused file 0x17273.
Index entry Preferences in index $I30 of file 14285 is incorrect.
Index entry PREFER~1 of index $I30 in file 0x37cd points to unused file 0x17273.
Index entry PREFER~1 in index $I30 of file 14285 is incorrect.
The file reference 0x1600000001725f of index entry TransportSecurity of index $I30
with parent 0x37cd is not the same as 0xf00000001725f.
Index entry TransportSecurity in index $I30 of file 14285 is incorrect.
The file reference 0x1600000001725f of index entry TRANSP~1 of index $I30
with parent 0x37cd is not the same as 0xf00000001725f.
Index entry TRANSP~1 in index $I30 of file 14285 is incorrect.
The file reference 0x4c000000017008 of index entry 5d696d521de238c3.customDestinations-ms of index $I30
with parent 0x51cab is not the same as 0x42000000017008.
Index entry 5d696d521de238c3.customDestinations-ms in index $I30 of file 335019 is incorrect.
The file reference 0x4c000000017008 of index entry 5D696D~1.CU~ of index $I30
with parent 0x51cab is not the same as 0x42000000017008.
Index entry 5D696D~1.CU~ in index $I30 of file 335019 is incorrect.
Index entry DISKSCAN.EXE-FBB87DC5.pf of index $I30 in file 0x56f12 points to unused file 0x1726d.
Index entry DISKSCAN.EXE-FBB87DC5.pf in index $I30 of file 356114 is incorrect.
Index entry DISKSC~1.PF of index $I30 in file 0x56f12 points to unused file 0x1726d.
Index entry DISKSC~1.PF in index $I30 of file 356114 is incorrect.

623192 index entries processed.


Index verification completed.


Errors found. CHKDSK cannot continue in read-only mode.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 780
Source Name: Chkdsk
Time Written: 08-03-2015 @ 17:27:41
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on C:
The type of the file system is NTFS.
Volume label is W.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x16830.
Cleaning up instance tags for file 0x287ed.


473344 file records processed.


File verification completed.


11752 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


623098 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


74878 data files processed.


CHKDSK is verifying Usn Journal...


789943464 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


441979255 KB total disk space.
229408732 KB in 367381 files.
228092 KB in 74879 indexes.
0 KB in bad sectors.
1332079 KB in use by the system.
65536 KB occupied by the log file.
211010352 KB available on disk.


4096 bytes in each allocation unit.
110494813 total allocation units on disk.
52752588 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 777
Source Name: Chkdsk
Time Written: 08-03-2015 @ 16:51:03
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on G:
The type of the file system is NTFS.
Volume label is Elements.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


556800 file records processed.


File verification completed.


1 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


556842 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


22 data files processed.


CHKDSK is verifying Usn Journal...


8474472 USN bytes processed.


Usn Journal verification completed.


Windows has scanned the file system and found no problems.
No further action is required.


976758783 KB total disk space.
683565308 KB in 280 files.
71204 KB in 23 indexes.
0 KB in bad sectors.
660987 KB in use by the system.
65536 KB occupied by the log file.
292461284 KB available on disk.


4096 bytes in each allocation unit.
244189695 total allocation units on disk.
73115321 allocation units available on disk.


-----------------------------------------------------------------------
Category: 0
Computer Name: jhg-acer-i3
Event Code: 26212
Record Number: 776
Source Name: Chkdsk
Time Written: 08-03-2015 @ 16:50:01
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.


Checking file system on D:
The type of the file system is NTFS.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.


Stage 1: Examining basic file system structure ...


256 file records processed.


File verification completed.


0 large file records processed.




0 bad file records processed.




Stage 2: Examining file name linkage ...


280 index entries processed.


Index verification completed.


0 unindexed files scanned.




0 unindexed files recovered to lost and found.




Stage 3: Examining security descriptors ...
Security descriptor verification completed.


12 data files processed.




Windows has scanned the file system and found no problems.
No further action is required.


6119808 KB total disk space.
16468 KB in 7 files.
16 KB in 14 indexes.
0 KB in bad sectors.
32248 KB in use by the system.
31384 KB occupied by the log file.
6071076 KB available on disk.


4096 bytes in each allocation unit.
1529952 total allocation units on disk.
1517769 allocation units available on disk.


-----------------------------------------------------------------------
 
Thank you for the log. We need to collect additional information.

GFWaVDj.png
Speccy
  • Please download Speccy and save the file to your Desktop.
  • Right-click the folder and click Extract All....
  • Select your Desktop as the location and click Extract.
  • Open the extracted folder and double-click Speccy64.exe.
  • Allow the programme to collect the necessary information.
  • Upon completion, click File followed by Publish Snapshot.... Click Yes when prompted.
  • Click Copy to Clipboard and paste the link in your next reply.
 
Hi Jeremy,

Are you able and willing to remove your 7GB SD card and disconnect the 1TB hard drive? This will only leave your OS hard drive.
From here, boot the machine and attempt the Windows 10 repair install.

Let me know how you get on.
 
Hi LT
Will do on Friday when next at the laptop. Let you know how it goes
Thanks
Jeremy
 
Hi LT

Removed SD card (Ready Boost)
Did a clean boot
Install ran for ages and ages and the went off screen without announcement
Not sure what log you need to look at
Zipped a few of them, hopefully there's a clue in there

At least the machine is working!

:rofl12:
 

Attachments

Hi Jeremy,

Please reconnect everything and run the following scan:

xlK5Hdb.png
Farbar Recovery Scan Tool (FRST) Scan

  • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
  • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
  • Right-Click FRST.exe or FRST64.exe and select
    AVOiBNU.jpg
    Run as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply.
 
Thank you for the logs. Please do the following:

bMTzsQ3.png
SFCFix Script (.txt)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

  • Download View attachment SFCScript.txt and save this file to your Desktop.
  • Close all open windows.
  • SFCFix.exe
    bMTzsQ3.png
    and SFCScript.txt
    aI1XLKB.png
    should both be present on your Desktop.
  • Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  • SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
  • Copy the contents of the file and paste in your next reply.
 
Hi LT
output below
how does it look?
Thankyou for your continued help
:smile9:


SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-10-20 17:12:28.368
Microsoft Windows 8.1 - amd64
Using .txt script file at C:\Users\jhg\Desktop\SFCScript.txt [0]








FileScan::
[0: 1] C:\Program Files (x86)\Lexmark\Scan Center\msvcrt.dll
File is untraceable.
Found: +2JgsHwFvby2koFW2lFL5ba2nwlbM1aSukbFYdhb1fg=
Found: 6.0.8168.0
Trace not available.






[1: 1] C:\Program Files (x86)\Common Files\PFU\ScanSnap\OCR\ABBYY\msvcrt.dll
File is untraceable.
Found: iH61zpPttxkso+kiDwf5yg+U2wKvWGLry9/LhS25n9E=
Found: 6.0.8797.0
Trace not available.






[2: 1] C:\Program Files (x86)\EPSON Software\Event Manager\Assistants\Scan Assistant\Msvcrt.dll
File is untraceable.
Found: +2JgsHwFvby2koFW2lFL5ba2nwlbM1aSukbFYdhb1fg=
Found: 6.0.8168.0
Trace not available.






[3: 1] C:\Program Files (x86)\EPSON Software\Event Manager\Msvcrt.dll
File is untraceable.
Found: +2JgsHwFvby2koFW2lFL5ba2nwlbM1aSukbFYdhb1fg=
Found: 6.0.8168.0
Trace not available.






[4: 1] C:\Windows\erdnt\cache64\msvcrt.dll
File is untraceable.
Found: HLDauEVF2f3qWnhloecTLOrJHez4sQAoW2MJjXsJ5YQ=
Found: 6.1.8638.17744
Trace not available.






[5: 1] C:\Windows\erdnt\cache86\msvcrt.dll
File is untraceable.
Found: BRY2v9/3qw5BkTVOhGvQ2syhoB/ME8Gv7ZHY2/4XEno=
Found: 6.1.8638.17744
Trace not available.






[6: 2] C:\Windows\System32\msvcrt.dll
File is untraceable.
Found: YorjAuSXJvxz+SmhKPqSkFnnJAetVrEbqxM7DMWZSaI=
Found: 10.0.10240.16384
Trace not available.


[C:\Windows\WinSxS\amd64_microsoft-windows-msvcrt_31bf3856ad364e35_10.0.10240.16384_none_d955a7cf39936851\msvcrt.dll]




[7: 2] C:\Windows\WinSxS\wow64_microsoft-windows-msvcrt_31bf3856ad364e35_10.0.10240.16384_none_e3aa52216df42a4c\msvcrt.dll
File is untraceable.
Found: aXBY7YOek6UmOpYEsefWva3zHLbuFgUChJYrGQZqZnU=
Found: 10.0.10240.16384
Trace not available.


[C:\Windows\SysWOW64\msvcrt.dll]
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 21 datablocks.
Finish time: 2015-10-20 17:14:47.675
Script hash: q3lPb2BkFRgbGAucfmpDB6YyyBbzmOIScNWJ21hKmMw=
----------------------EOF-----------------------
 
Hello Jeremy,

There was reference to the file scanned (msvcrt.dll) in one of your logs. Unfortunately, this has not produced us with anything useful.

Let's try the following:

  • Download the Media Creation Tool. Ensure you have a USB drive to hand because when you run the tool you will need to save the files to the USB drive.
  • Perform a Clean Boot.
  • Attempt Windows 10 installation from the USB drive. Instructions can be found in the first link.

Please keep in mind the following information:

IMPORTANT: To upgrade for free, select Upgrade this PC now in the tool. You should NOT be asked for a product key during the upgrade process. If you create a USB and use it to install, make sure to remove the USB as soon as setup begins. If you don't, you may be prompted for a product key. If this happens, remove the USB and restart your PC to continue with setup.


Let me know how you get on.
 
Hi LT
I shall do that tomorrow when I have access to the machine...
Let you know
Thanks for your continued assistance
JG
 
Hi LT

Basically the same as before
Clean boot
usb stick with windows iso
run as admin
prepares, license, update, prepares then goes off screen with out warning after about 40 mins
logs attached

at least the machine is working!!

makes no sense :banghead:
could it be to do with whatever system install msvcrt was involved in ???

logs attached
thank you
jeremy
 

Attachments

Hi Jeremy,

What we're looking at now is two remaining options (having already exhausted a considerable amount) - one of which being a fresh install, which should guarantee a successful resolution to this (and any other) issues with your Windows installation.

The second option is a physical to virtual conversion of your computer, allowing us to perform different types of fixes on a virtual machine that would otherwise be unsafe to perform on a production machine. Please bear in mind this option does not guarantee a successful result (a fresh install may eventually be the only option), but will allow for a greater scope of troubleshooting, and hopefully result in a successful outcome.

I understand your feelings towards a fresh install, but unfortunately it's one of only two remaining options as everything else we've tried thus far has proven unfruitful.

Let me know which route you would prefer to take, and we can go from there.
 
hi LT...
not sure....

clean install - seems more sensible now... but im still reluctant. is there an easy way to get my apps to back to where there are now. whats the best approach.

virtual - sounds interesting - it would be a new experience for me. is it worth it ? how involved, time consuming... ?

do you have a recommendation?

the machine seems to work ok. but the failed updates are worrying...

i would appreciate your opinion

thanks for the continued help :thumbsup2:
jg
 
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