[SOLVED] Server 2008 R2 Cant update IE 10

OK. Let's try something else. Please go ahead and uninstall IE11 from Add/Remove programs. If it prompts you to reboot please do.

Once this is done, please try installing IE9 instead of IE11.

Thanks.
 
Thank you. Let's make sure your logs are clear before continuing on.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Brian,
BTW-this is 2008 R2. I used the correct SUR image. Here are the results:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-09-16 18:29


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 440
No errors detected
 
Sorry about that. I do know it's 2008 R2 as that's the VM I custom setup to troubleshoot this. We have the following error. Can you obtain the current COMPONENTS hive and send along? Thanks.

Stage (1): flags: 8 app: [Microsoft-Windows-IE-PluggableHandlersAndSecurityZones.Resources, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x17ad698
2015-09-15 23:38:33, Info CSI 0000001b Stage component failed, manifest does not match previously staged manifest for identity
2015-09-15 23:38:33, Error CSI 0000001c@2015/9/16:04:38:33.432 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_transact.cpp(1370): Error STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT originated in function CCSDirectTransaction::StageComponent expression: (null)
[gle=0x80004005]
2015-09-15 23:40:21, Error CSI 0000001d (F) STATUS_SXS_MANIFEST_IDENTITY_SAME_BUT_CONTENTS_DIFFERENT #257022# from CCSDirectTransaction::OperateEnding at index 9 of 113 (0x0000000000000071) operations, disposition 2[gle=0xd015001c]
Click to expand...
 
Thank you. Please also provide the following two pieces of info.

Step#1 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.
Once done please upload this file via Dropbox or One Drive or SendSpace.


Step#2 - Directory Listing
1. Click the Start button and type powershell in the search box. Right-click on the Windows PowerShell program that is returned in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
2. Copy/Paste the following into the powershell window and hit enter.
Get-ChildItem -path c:\windows\winsxs\manifests | out-file "$env:userprofile\desktop\listing.txt"

3. There will be a file named listing.txt on your desktop. Please zip/attach this file.
 
Thanks. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Here you go:
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-18 18:20:42.632
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .txt script file at \\AWARDSRV\HomeDir$\admin\Desktop\SFCScript (1).txt [0]








FileScan::
[0: 1] C:\Windows\winsxs\Manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16421_none_2981561da96dadfe.manifest
Manifest file is missing.
Found: UM3f5oauEijBHqagv4mcY+nRV5HAS4cXznVFTx0cXe0=
Version number not available.
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4431 datablocks.
Finish time: 2015-09-18 18:20:53.760
Script hash: E/lEoY6sHzz8I/OvjC6S/bnIxWvs+mdssCURGvk+rk4=
----------------------EOF-----------------------
 
Thanks. If you could zip/attach the following file as well.

C:\Windows\winsxs\Manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16421_none_2981561da96dadfe.manifest
 
A lot of files in there!!

OK, can you try installing IE10 now instead of IE9 and let me know the results?

If it fails, please zip/send me the CBS.log.
 
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