[SOLVED] Server 2008 R2 Cant update IE 10

Code: 
2015-06-30 20:58:46, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16421_none_b14dea44a93dc8c5, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
 

Attachments

No problem, it happens.
Code: 
2015-07-02 13:01:02, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16421_none_c74cebe334eb87ef, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
 

Attachments

Absolutely. Most people don't care to know/assist like this which is fine. In your case (and this is specific to this thread) here's what you can do to speed up the process.

1. Open up the CBS.log in notepad and start at the bottom and search up for "Error " <--- that's the word Error with a space after it (don't include the quotation marks)
2. You will see a line that resembles the following.
Code: 
2015-07-02 17:38:02, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: [COLOR=#ff0000]amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16421_none_f77e26d8c9c819b8[/COLOR], owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]

3. Open up the previous SFCFix.txt file and simply replace the blue portion shown below with the red portion that you identified from Step#2
Code: 
::
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\[COLOR=#0000ff]wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16421_none_c74cebe334eb87ef[/COLOR]]

4. Save the fix and process it through.
5. Attempt to install IE11 and then review the CBS.log again.
6.Repeat until you get a different error than Failed. Attempted to uninstall a version of a non-driver

Then let me know. Also let me know if any of this is unclear. Thanks.
 
Search up a couple Errors and you should see
Code: 
2015-07-02 20:03:18, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16421_none_f77e26d8c9c819b8, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
 
Thanks. Wow, that was indeed a marathon. It's certainly a record for me... OK, please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Good.

Code: 
Found 283 errors
Fixed 283 errors

Please do the following now.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
I suspect we'll still find issues however. Go ahead and try to install IE again and then if it fails please send me a current CBS.log.

Thanks.
 
At least we know the 66 or so components that IE looks for when attempting to install. I may be able to use that information to come up with something. I think we need to tell your machine that IE9 & IE10 are not installed on your machine. If I can get a current copy of your components and software hives I can give it a shot. Please follow the instructions at the end of this post.

Code: 
x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16421_none_600cd2b3b47f5448
x86_microsoft-windows-ie-lowreg_31bf3856ad364e35_9.4.8112.16421_none_c0cbd4bffe273418
amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_9.4.8112.16421_none_af96759dd1589a1a
x86_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16421_none_17a581e74f407044
x86_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16421_none_5424af8e5a1caf9c
amd64_microsoft-windows-ie-ielowutil_31bf3856ad364e35_9.4.8112.16421_none_7b144a6843de7cd6
wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_9.4.8112.16421_none_d84cd7d510621386
wow64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16421_none_e3955533b5238def
amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16421_none_03d7e452247c5322
amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16421_none_2f0a8d1fa048ff7a
x86_microsoft-windows-ie-controls_31bf3856ad364e35_9.4.8112.16421_none_e260faa86a390a42
x86_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_9.4.8112.16421_none_8cd00f3771c38422
amd64_microsoft-windows-ie-htmlconverter_31bf3856ad364e35_9.4.8112.16421_none_dfb6ee2659fec8cb
x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_9.4.8112.16421_none_2fef10052a0fb3e3
amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16421_none_b14dea44a93dc8c5
wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16421_none_c74cebe334eb87ef
amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16421_none_f77e26d8c9c819b8
wow64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16421_none_c71bd1fb4a69499a
x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16421_none_a8ae871d64d6edda
amd64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_9.4.8112.16421_none_cdf82d82dc01518b
amd64_microsoft-windows-ieframe_31bf3856ad364e35_9.4.8112.16421_none_d940aae180c2cbf4
x86_microsoft-windows-js-debuggeride_31bf3856ad364e35_9.4.8112.16421_none_5377da1a18fb28e4
wow64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_9.4.8112.16421_none_ded972e0417ae944
x86_microsoft-windows-ie-ielowutil_31bf3856ad364e35_9.4.8112.16421_none_1ef5aee48b810ba0
amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16421_none_bcf84191008ac5f4
amd64_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.16421_none_61d54facbb5eba2d
x86_microsoft-windows-ie-htmlconverter_31bf3856ad364e35_9.4.8112.16421_none_839852a2a1a15795
wow64_microsoft-windows-ie-behaviors_31bf3856ad364e35_9.4.8112.16421_none_bbb66d42f9125eee
amd64_microsoft-windows-ie-htmlediting_31bf3856ad364e35_9.4.8112.16421_none_bcc727a91608879f
wow64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16421_none_ae54e89d2103056f
x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_9.4.8112.16421_none_552f4ec0f0e0578f
amd64_microsoft-windows-ie-feedsbs_31bf3856ad364e35_9.4.8112.16421_none_70ec2d4bad65c670
amd64_microsoft-windows-ie-feeds-platform_31bf3856ad364e35_9.4.8112.16421_none_d484c88e0d1a2749
wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16421_none_9235fb30292dffc2
amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16421_none_64c90f88306e233b
amd64_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.16421_none_5d3a17606446202c
amd64_microsoft-windows-ie-lowreg_31bf3856ad364e35_9.4.8112.16421_none_1cea7043b684a54e
amd64_microsoft-windows-ie-impexp-extexport_31bf3856ad364e35_9.4.8112.16421_none_a29bfee2962958f9
amd64_microsoft-windows-ie-behaviors_31bf3856ad364e35_9.4.8112.16421_none_b161c2f0c4b19cf3
amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_9.4.8112.16421_none_a4003e4aeca24374
x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.16421_none_a7b948ce6c1ee1ec
x86_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16421_none_d2ebf19be7eb8e44
amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.16421_none_87e150ddf4cd3dc7
x86_microsoft-windows-ie-vgx_31bf3856ad364e35_9.4.8112.16421_none_05b6b429030148f7
amd64_microsoft-windows-ie-controls_31bf3856ad364e35_9.4.8112.16421_none_3e7f962c22967b78
x86_microsoft-windows-ie-feedsbs_31bf3856ad364e35_9.4.8112.16421_none_14cd91c7f508553a
x86_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16421_none_08aa74047810b205
wow64_microsoft-windows-ie-directxtransforms_31bf3856ad364e35_9.4.8112.16421_none_16b937a388a8970d
amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16421_none_bc2b6e376cdcc57e
x86_microsoft-windows-ieinstal_31bf3856ad364e35_9.4.8112.16421_none_011b7bdcabe8aef6
amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_9.4.8112.16421_none_04cd22a11d345f10
amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16421_none_73c41d6b079de17a
amd64_microsoft-windows-ie-devtools_31bf3856ad364e35_9.4.8112.16421_none_b0434b12127a20d2
x86_microsoft-windows-ie-impexp-extexport_31bf3856ad364e35_9.4.8112.16421_none_467d635eddcbe7c3
wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_9.4.8112.16421_none_01d2d12afe28dbb3
amd64_microsoft-windows-ie-adminkitbranding_31bf3856ad364e35_9.4.8112.16421_none_e8eeaabb2a20f558
amd64_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_9.4.8112.16421_none_8c0dab88e26d2519
amd64_microsoft-windows-ie-directxtransforms_31bf3856ad364e35_9.4.8112.16421_none_0c648d515447d512
amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16421_none_768731bf7476d491
amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16421_none_2981561da96dadfe
x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16421_none_60234d17a6ca81b8
amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16421_none_bc41e89b5f27f2ee
x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16421_none_cd62ba99f1103cc8
x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_9.4.8112.16421_none_1a68963bbc19635b
amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16421_none_0d549a9b80698a7f
wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16421_none_17a944edb4ca4c7a

Retrieve Components/Software Hives

  • Please download the Freeware RegBak from here or if you still have it installed from earlier you can just use the copy you already have: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see an entry in this list with the date that you did it. You may see others so please pick the correct one. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
  • Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in a PM to me. Note: Don't post the link in the public forum as your software hive has sensitive information. Please ensure to PM me the link.
  • You can close any open windows you have as well as the RegBack program now.
 
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