[SOLVED] Server 2008 R2 Cant update IE 10

The FixIt that you ran uninstalled 9 the same way we did 10 & 11. Can you try going to Windows Update? See if it shows IE9 or IE10 or IE11. Install any updates that you can including IE. See if it works. Thanks.
 
The only important update to install was IE 10. I tried it and it failed error 9c59.
 
Thanks. Let me put together next steps. If we get past the following error I think we have a chance at installing it.
Code: 
2015-06-25 20:33:13, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.16421_none_600cd2b3b47f5448, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
2015-06-25 20:33:13, Info                  CBS    Failed to mergecomponent [HRESULT = 0x80004005 - E_FAIL]
2015-06-25 20:33:13, Info                  CBS    ComponentAnalyzerUninstallDeployment: Failed on update: Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
2015-06-25 20:33:13, Info                  CBS    Failed to execute item[0] in Package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, Update: Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]
2015-06-25 20:33:13, Info                  CBS    Failed to execute execution update. [HRESULT = 0x80004005 - E_FAIL]
2015-06-25 20:33:13, Info                  CBS    Failed to execute execution package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x80004005 - E_FAIL]
2015-06-25 20:33:13, Info                  CBS    Failed to prepare execution [HRESULT = 0x80004005 - E_FAIL]
 
Can you tell me what happens when you try to open up Internet Explorer? Does it open with Version 8 or do you get an error? Thanks.
 
Also, if you could send me the following information as well.

Step#1 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
BrianDrab said:
Also, if you could send me the following information as well.

Step#1 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
Click to expand...
 
Brian,
yes that is the file. I'm sorry but didn't read the whole error dialog last night. It says Setup can't continue because a more recent version of IE is installed on this machine.
 
Ahhh...that's what I was looking for. OK so your machine thinks you have IE 10 then. I'll come up with next steps and be back with you.
 
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Attempt to Install IE 11 Again
Download the offline installer for IE 11 from here. Try installing with the offline installer. If it fails, please send me the following two logs.
C:\Windows\Logs\CBS\CBS.log
C:\Windows\IE11Main.log

Thank you.
 

Attachments

Code: 
2015-06-29 14:44:45, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: x86_microsoft-windows-ie-lowreg_31bf3856ad364e35_9.4.8112.16421_none_c0cbd4bffe273418, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]

We're probably going to have a handful to fix. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please



Step#2 - Attempt to Install IE 11 Again
Download the offline installer for IE 11 from here. You can use the one you already downloaded. Try installing with the offline installer. If it fails, please send me the following log.
C:\Windows\Logs\CBS\CBS.log

Thank you.
 

Attachments

Code: 
2015-06-29 16:37:08, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: amd64_microsoft-windows-js-debuggeride_31bf3856ad364e35_9.4.8112.16421_none_af96759dd1589a1a, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Attempt to Install IE 11 Again
Download the offline installer for IE 11 from here. You can use the one you already downloaded. Try installing with the offline installer. If it fails, please send me the following log.
C:\Windows\Logs\CBS\CBS.log

Thank you.
 

Attachments

Still no go.
Click to expand...
It may be a little...we'll likely go back and forth like this for many iterations.

Code: 
2015-06-29 19:13:26, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X900041fb04025, component: x86_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16421_none_17a581e74f407044, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Attempt to Install IE 11 Again
Download the offline installer for IE 11 from here. You can use the one you already downloaded. Try installing with the offline installer. If it fails, please send me the following log.
C:\Windows\Logs\CBS\CBS.log

Thank you.
 

Attachments

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