Server 2016 - Windows Update Error Code 0x8007371

[Sysnative Windows Update]

I have not done it personally, but this suggests you can: How do you backup a SAN?

 

[leoleo]

Don't worry, I know how to proceed.
Backup already started, with 2*10gb connections, in a few minutes it will also be finished

 

[Sysnative Windows Update]

Also, an idea for you to do: Is it possible to virtualize this, so we have a safe environment to test this in before putting it on a production Server just in case it crashes after the fix?

 

[leoleo]

I don't think it is possible to virtualize an existing machine and I don't think it is possible to transform a virtual machine into a physical machine .... the hardware and resources would be different

 

[Sysnative Windows Update]

It is possible but not recommended on a DC. You do have an image packup in place that you can restore back to in case it is needed?

 

[leoleo]

yes, I just backup the system

 

[Sysnative Windows Update]

Okay, I will prepare the fix and get back to you soon after testing my extracted data.

 

[Sysnative Windows Update]

Please upload the COMPONENTS hive from one of the good Servers again for me.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

 

[leoleo]

here
COMPONENTS.zip (33.28MB) - SendSpace.com

 

[Sysnative Windows Update]

Thank you. Now please provide the current copy of the COMPONENTS hive from your broken Server.

 

[leoleo]

here
COMPONENTS.rar (18.86MB) - SendSpace.com

 

[Sysnative Windows Update]

Test fix:

 

[leoleo]

Thank you.
update failed
logs

 

[Sysnative Windows Update]

This log is incomplete. Please provide your whole CBS folder.

 

[leoleo]

I am attaching the folder but keep in mind that the server asks for a restart after each update attempt.
If the complete log is not there, I launch the update again.
CBS.rar (12.81MB) - SendSpace.com

 

[Sysnative Windows Update]

This was very helpful!

Can you tell me if KB4520062 has been installed?

 

[leoleo]

It does not appear in the list but the updates it is automatically downloading are not there

 

[Sysnative Windows Update]

Can you check older updates? It should have been installed in October.

 

[leoleo]

No, there is not.
The history begins in November and does not appear among the uninstallable updates

 

[Sysnative Windows Update]

Interesting:

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste 10.0.14393.3297 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.