spot
Well-known member
Perfect - tty in the a.m. :)
[SOLVED] spot's MGADiag report (and grovelling plea for HALP!!)
- Thread starter spot
- Start date
spot
Well-known member
Question re Microsoft Office 2007.... It looks like I have my standard edition installation disc for Office 97 from back in 2004 when it was installed on a different machine. If I uninstall Office 2007, can I use this to reinstall Office 97? Will it run with Windows 7?
I'd like to avoid messing with Office 2007 until we've eliminated all other possible issues because I use Excel & Word from that extensively for my business. But if changing to Office 97 is an option, at least I know I'm working with a net, so to speak.
Update - The computer was left off tonight, and within a few minutes after turning it back on I got the error again. Let me know what's next. And GOOD MORNING to you! :)
I'd like to avoid messing with Office 2007 until we've eliminated all other possible issues because I use Excel & Word from that extensively for my business. But if changing to Office 97 is an option, at least I know I'm working with a net, so to speak.
Update - The computer was left off tonight, and within a few minutes after turning it back on I got the error again. Let me know what's next. And GOOD MORNING to you! :)
BrianDrab
Emeritus
Yes Office 97 should work with Windows 7 but that is very old software so you may have problems opening up the new format.
Please do the following.
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Please do the following.
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
spot
Well-known member
It appears that only fixlist.txt is attached....? :huh:
Does not appear that I have downloaded FRST64 previously, either.
Does not appear that I have downloaded FRST64 previously, either.
BrianDrab
Emeritus
You downloaded it previously in this step.
You can re-download it from here.
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
You can re-download it from here.
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
spot
Well-known member
Ah! I was searching for "FRST64".... will run it again - thanks!!
spot
Well-known member
Here ya go :)
Fix result of Farbar Recovery Scan Tool (x64) Version:05-03-2016 01
Ran by user (2016-03-16 08:21:32) Run:1
Running from C:\Users\user\Desktop
Loaded Profiles: user (Available Profiles: user)
Boot Mode: Normal
==============================================
fixlist content:
*****************
cmd: net stop sppsvc
cmd: rename %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat tokens.old2
cmd: net start sppsvc
EmptyTemp:
*****************
========= net stop sppsvc =========
The Software Protection service is not started.
More help is available by typing NET HELPMSG 3521.
========= End of CMD: =========
========= rename %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat tokens.old2 =========
========= End of CMD: =========
========= net start sppsvc =========
The Software Protection service is starting.
The Software Protection service was started successfully.
========= End of CMD: =========
EmptyTemp: => 1.3 GB temporary data Removed.
The system needed a reboot.
==== End of Fixlog 08:21:47 ====
Fix result of Farbar Recovery Scan Tool (x64) Version:05-03-2016 01
Ran by user (2016-03-16 08:21:32) Run:1
Running from C:\Users\user\Desktop
Loaded Profiles: user (Available Profiles: user)
Boot Mode: Normal
==============================================
fixlist content:
*****************
cmd: net stop sppsvc
cmd: rename %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat tokens.old2
cmd: net start sppsvc
EmptyTemp:
*****************
========= net stop sppsvc =========
The Software Protection service is not started.
More help is available by typing NET HELPMSG 3521.
========= End of CMD: =========
========= rename %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat tokens.old2 =========
========= End of CMD: =========
========= net start sppsvc =========
The Software Protection service is starting.
The Software Protection service was started successfully.
========= End of CMD: =========
EmptyTemp: => 1.3 GB temporary data Removed.
The system needed a reboot.
==== End of Fixlog 08:21:47 ====
BrianDrab
Emeritus
Check if your system shows activated at the moment.
1. Click your Start button, Right-click on Computer and select properties.
1. Click your Start button, Right-click on Computer and select properties.
spot
Well-known member
Yes, it does.
BrianDrab
Emeritus
OK. Let me know if the message comes up again saying it's not activated.
spot
Well-known member
Will let you know :) It's ok to get SecureIT reinstalled, yes?
BrianDrab
Emeritus
Yes it is and thank you for uninstalling while troubleshooting.
spot
Well-known member
No problem!!! Thank you so much for all your hard work!!!
spot
Well-known member
Still getting the error..... :noidea: Popped sometime between 11pm & 1pm CT. So sorry this is being such a PITA.... what's next?
BrianDrab
Emeritus
Please do the following.
Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:
11. Keep all the defaults.
12. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
13. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
Step#1 - Run Windows Repairs
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:
11. Keep all the defaults.
12. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
13. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
spot
Well-known member
Alrighty - BRB
And thank you for your patience and tenacity!!
And thank you for your patience and tenacity!!
spot
Well-known member
Problems encountered..... replying from my laptop. Download would not offer an "extract" option, but wanted to be extracted via WinZip which I did. I located Repair_Windows.exe in the extracted files, ran Reboot to Safe Mode, but the window that popped was a "What is Safe Mode" window. No Repair tab or Open Repairs button. Could not locate anything that looked like another .exe .... there were a ton of .txt items, though. Have left the desktop at this point pending your instructions. I can take pics with my phone & upload them if you need to see what's going on.
spot
Well-known member
I'm going to shut down the desktop to get it out of safe mode and wait for your instructions. Will ck back w/you this evening when I get up. If I need to, I can uninstall WinZip to help the program run properly... let me know :)
spot
Well-known member
:dance: went back to the desktop, to the Repair_Windows.exe & tried Run As Administrator and it opened the proper window with the Repair tab! Running that now.... will keep you posted!
spot
Well-known member
Start Repairs has run and the unit has been restarted.... will leave it on and let you know if the error comes back when I get up. Sorry for the confusion... I'm enough of a ninny that Safe Mode freaks me out a little, but I think I got the task done LOL :)
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