UNEXPECTED_STORE_EXCEPTION BSOD in dell g3 3590 when resuming from hibernation

hi sir,
before running the driver verifier, i thought of running an SFC to be sure that there were no corrupt files. it found some corrupt files and successfully repaired them. here is the zip of the CBS folder.

as per your advice, i followed the steps in the link you have mentioned. i, being a novice user, found running driver verifier new to me, i have tried to follow the steps verbatim, but if i had done any mistake in it unknowingly, please correct me, and i will be happy to correct those mistakes.

i clicked on FINISH in the last step and then rebooted the system. how am i to proceed? there is no status screen showing up as you have mentioned in your post. should i use my computer like normal for 24 hours? or should i hibernate it and resume tomorrow? is the driver verifier running in the background? please tell me.

and i emailed DELL India escalations team (about the warranty extension or otherwise a new laptop). he said that he wont extend the warranty by even a single day and that there is not even a question of substituting a new laptop under the warranty terms (quite harsh) and that all problems will be rectified if i take it to the nearest service center. i regret buying this laptop from DELL sincerely.
 

Attachments

anniyan said:
ok, i will do that sir. and i have not uninstalled mcafee yet, coz if mcafee is the source of the problem, then it would be indicated in the logs. thanks a ton.
Click to expand...

Remove McAfee using the their removal tool - Antivirus Software and Internet Security For Your PC or Mac | McAfee

McAfee is a very poor and buggy AV program, I would suggest sticking with Windows Defender during the troubleshooting process - How to Enable or Start Windows Defender manually in Windows 10

anniyan said:
before running the driver verifier, i thought of running an SFC to be sure that there were no corrupt files. it found some corrupt files and successfully repaired them. here is the zip of the CBS folder.
Click to expand...

Please run the following command from an elevated (Administrative) command prompt:

Code: 
sfc /scannow

anniyan said:
i clicked on FINISH in the last step and then rebooted the system. how am i to proceed? there is no status screen showing up as you have mentioned in your post. should i use my computer like normal for 24 hours? or should i hibernate it and resume tomorrow? is the driver verifier running in the background? please tell me.
Click to expand...

There won't be a status screen unless you run the following command in command prompt:

Code: 
verifier /query

Driver Verifier will continue to run in the background while the machine is running, I would suggest that you use the system as much as possible while DV is running.
 
i have removed mcafee (i used control panel, and rebooted, then used mcpr.exe, then rebooted).

Windows Resource Protection did not find any integrity violations.

driver verifier is running, i guess. i am using the system. can i shutdown or reboot the laptop while DV is running?
 
Did the command mention that it was verifying drivers?
Click to expand...

i ran the command from an elevated command prompt and here is the output. does this mean it is running?



Time Stamp: 07/03/2020 19:15:04.514

Code: 
Verifier Flags: 0x0012892b

Standard Flags:

[X] 0x00000001 Special pool.
[X] 0x00000002 Force IRQL checking.
[X] 0x00000008 Pool tracking.
[ ] 0x00000010 I/O verification.
[X] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[X] 0x00000100 Security checks.
[X] 0x00000800 Miscellaneous checks.
[X] 0x00020000 DDI compliance checking.

Additional Flags:

[ ] 0x00000004 Randomized low resources simulation.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00000400 IRP logging.
[ ] 0x00002000 Invariant MDL checking for stack.
[ ] 0x00004000 Invariant MDL checking for driver.
[X] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00040000 Systematic low resources simulation.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00200000 NDIS/WIFI verification.
[ ] 0x00800000 Kernel synchronization delay fuzzing.
[ ] 0x01000000 VM switch verification.
[ ] 0x02000000 Code integrity checks.

Internal Flags:

[X] 0x00100000 Extended Verifier flags (internal).

[X] Indicates flag is enabled.

Verifier Statistics Summary

Raise IRQLs: 50222084
Acquire Spin Locks: 1347555308
Synchronize Executions: 0
Trims: 1178182

Pool Allocations Attempted: 8954617
Pool Allocations Succeeded: 8954617
Pool Allocations Succeeded SpecialPool: 8954617
Pool Allocations With No Tag: 19
Pool Allocations Not Tracked: 0
Pool Allocations Failed: 0
Pool Allocations Failed Deliberately: 0

Driver Verification List

MODULE: iastorac.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 0 / 0 )
Peak Pool Bytes: ( 0 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: mfehidk.sys (load: 0 / unload: 0)

MODULE: mfewfpk.sys (load: 0 / unload: 0)

MODULE: btfilter.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 1 / 0 )
Current Pool Bytes: ( 69632 / 0 )
Peak Pool Allocations: ( 1 / 1 )
Peak Pool Bytes: ( 69632 / 136 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: teamviewervpn.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 6 / 2 )
Current Pool Bytes: ( 5632 / 171 )
Peak Pool Allocations: ( 7 / 3 )
Peak Pool Bytes: ( 5920 / 273 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: tap0901.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 2 / 1 )
Current Pool Bytes: ( 2056 / 39 )
Peak Pool Allocations: ( 186 / 1 )
Peak Pool Bytes: ( 19808 / 39 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: dbutildrv2.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 0 / 0 )
Peak Pool Bytes: ( 0 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: nvlddmkm.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 10085 / 119 )
Current Pool Bytes: ( 8998962 / 2499486 )
Peak Pool Allocations: ( 11057 / 142 )
Peak Pool Bytes: ( 9334278 / 3092338 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: ucmcxucsinvppc.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 0 / 0 )
Peak Pool Bytes: ( 0 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: igdkmd64.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 14322 / 7 )
Current Pool Bytes: ( 31616282 / 274720 )
Peak Pool Allocations: ( 14708 / 12 )
Peak Pool Bytes: ( 32757874 / 297812 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: ish.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 2001 / 0 )
Current Pool Bytes: ( 311952 / 0 )
Peak Pool Allocations: ( 2002 / 0 )
Peak Pool Bytes: ( 311988 / 0 )
Contiguous Memory Bytes: 512000
Peak Contiguous Memory Bytes: 512000

MODULE: ialpss2_i2c.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 0 / 0 )
Peak Pool Bytes: ( 0 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: teedriverw8x64.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 3 / 0 )
Current Pool Bytes: ( 8008 / 0 )
Peak Pool Allocations: ( 6 / 1 )
Peak Pool Bytes: ( 8153 / 32 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: rt640x64.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 13 / 0 )
Current Pool Bytes: ( 214676 / 0 )
Peak Pool Allocations: ( 13 / 1 )
Peak Pool Bytes: ( 214676 / 300 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: qcamain10x64.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 5049 / 0 )
Current Pool Bytes: ( 10186631 / 0 )
Peak Pool Allocations: ( 5068 / 1 )
Peak Pool Bytes: ( 10199589 / 528 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: dptf_acpi.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 4 / 0 )
Current Pool Bytes: ( 2784 / 0 )
Peak Pool Allocations: ( 5 / 2 )
Peak Pool Bytes: ( 2804 / 1181 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: intcaudiobus.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 6 / 0 )
Current Pool Bytes: ( 66048 / 0 )
Peak Pool Allocations: ( 8 / 0 )
Peak Pool Bytes: ( 66132 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: ialpss2_gpio2.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 13 / 0 )
Current Pool Bytes: ( 9696 / 0 )
Peak Pool Allocations: ( 15 / 0 )
Peak Pool Bytes: ( 10268 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: hideventfilter.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 1 / 0 )
Peak Pool Bytes: ( 30 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: nvvad64v.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 2 / 0 )
Current Pool Bytes: ( 512 / 0 )
Peak Pool Allocations: ( 2 / 1 )
Peak Pool Bytes: ( 512 / 20 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: nvvhci.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 1 )
Current Pool Bytes: ( 0 / 110 )
Peak Pool Allocations: ( 0 / 2 )
Peak Pool Bytes: ( 0 / 125 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: dddriver64dcsa.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 2 / 1 )
Peak Pool Bytes: ( 80 / 16 )
Contiguous Memory Bytes: 24960
Peak Contiguous Memory Bytes: 24960

MODULE: nvhda64v.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 12 / 4 )
Current Pool Bytes: ( 9424 / 2512 )
Peak Pool Allocations: ( 13 / 5 )
Peak Pool Bytes: ( 10448 / 2532 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: intcoed.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 124 / 1 )
Current Pool Bytes: ( 2109988 / 812 )
Peak Pool Allocations: ( 138 / 1 )
Peak Pool Bytes: ( 2699812 / 812 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: intcdmic.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 28 / 2 )
Current Pool Bytes: ( 22808 / 24 )
Peak Pool Allocations: ( 31 / 5 )
Peak Pool Bytes: ( 23592 / 598 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: adgnetworkwfpdrv.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 2588 / 0 )
Current Pool Bytes: ( 429196 / 0 )
Peak Pool Allocations: ( 2756 / 0 )
Peak Pool Bytes: ( 885849 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: mfeaack.sys (load: 0 / unload: 0)

MODULE: mfeplk.sys (load: 0 / unload: 0)

MODULE: mfeavfk.sys (load: 0 / unload: 0)

MODULE: mfefirek.sys (load: 0 / unload: 0)

MODULE: mfencbdc.sys (load: 0 / unload: 0)

MODULE: rtkvhd64.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 766 / 1 )
Current Pool Bytes: ( 677627 / 34592 )
Peak Pool Allocations: ( 774 / 5 )
Peak Pool Bytes: ( 747427 / 39156576 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: intcdaud.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 61 / 0 )
Current Pool Bytes: ( 18920 / 0 )
Peak Pool Allocations: ( 61 / 0 )
Peak Pool Bytes: ( 18952 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: dump_diskdump.sys (load: 0 / unload: 0)

MODULE: dump_iastorac.sys (load: 2 / unload: 1)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 0 / 0 )
Peak Pool Bytes: ( 0 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: dump_dumpfve.sys (load: 2 / unload: 1)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 1 / 0 )
Current Pool Bytes: ( 16400 / 0 )
Peak Pool Allocations: ( 1 / 0 )
Peak Pool Bytes: ( 16400 / 0 )
Contiguous Memory Bytes: 65536
Peak Contiguous Memory Bytes: 65536

MODULE: ish_busdriver.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 1 / 0 )
Peak Pool Bytes: ( 295 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: hid_pci.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 0 / 0 )
Current Pool Bytes: ( 0 / 0 )
Peak Pool Allocations: ( 0 / 0 )
Peak Pool Bytes: ( 0 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: dptf_cpu.sys (load: 2 / unload: 1)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 1 / 0 )
Current Pool Bytes: ( 696 / 0 )
Peak Pool Allocations: ( 1 / 1 )
Peak Pool Bytes: ( 696 / 2659 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: esif_lf.sys (load: 2 / unload: 1)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 1474 / 0 )
Current Pool Bytes: ( 90586 / 0 )
Peak Pool Allocations: ( 1498 / 7 )
Peak Pool Bytes: ( 91492 / 1860 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: idmwfp.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 1183 / 0 )
Current Pool Bytes: ( 172082 / 0 )
Peak Pool Allocations: ( 1256 / 2 )
Peak Pool Bytes: ( 342289 / 56048 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: smbco10x64.sys (load: 1 / unload: 0)

Pool Allocation Statistics: ( NonPaged / Paged )

Current Pool Allocations: ( 1735 / 0 )
Current Pool Bytes: ( 236035 / 0 )
Peak Pool Allocations: ( 2446 / 0 )
Peak Pool Bytes: ( 619255 / 0 )
Contiguous Memory Bytes: 0
Peak Contiguous Memory Bytes: 0

MODULE: cfwids.sys (load: 0 / unload: 0)

MODULE: dbutil_2_3.sys (load: 0 / unload: 0)
 
Last edited by a moderator:
i had cent browser (a chromium clone) full of tabs when i hibernated yesterday. BSOD happened when resuming from hibernation today. i have attached the zip of the logs. ultra-compressed 7zip of the c:\windows\memory.dmp (which is actually 1.7GB) is 200MB. should i attach it too?
 

Attachments

Rich (BB code): 
0: kd> .exr 0xffff8488a9556788
ExceptionAddress: fffff80543c073bd (nt!RtlDecompressBufferXpressLz+0x00000000000000ad)
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000026408ffc000
   Parameter[2]: 00000000c000000e
Inpage operation failed at 0000026408ffc000, due to I/O error 00000000c000000e

Looks like we're more likely dealing with a hardware error rather than a driver issue unfortunately.

Rich (BB code): 
0: kd> .frame /r 9
09 ffff8488`a95569c8 fffff805`43aae470 nt!RtlDecompressBufferXpressLz+0xad
rax=0000000097000000 rbx=0000026408ffbfd2 rcx=0000000000000000
rdx=ffffd980c1eb6a08 rsi=ffffd980c1eb6639 rdi=00000000000003c8
rip=fffff80543c073bd rsp=ffff8488a95569c8 rbp=ffffd980c1eb6000
 r8=0000026408ffbfff  r9=0000000000000006 r10=ffffd980c1eb6ea0
r11=0000026408ffc171 r12=ffff8488a9556c58 r13=ffffc78a62fed000
r14=0000026408ffc11b r15=ffffd980c1eb7000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00040246
nt!RtlDecompressBufferXpressLz+0xad:
fffff805`43c073bd 410fb738        movzx   edi,word ptr [r8] ds:002b:00000264`08ffbfff=????

Looks like the above call results in a page fault which couldn't be resolved.

Rich (BB code): 
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffff8488`a9555728 fffff805`43dcb06a nt!KeBugCheckEx
01 ffff8488`a9555730 fffff805`43c8531f nt!SMKM_STORE<SM_TRAITS>::SmStUnhandledExceptionFilter+0x7e
02 ffff8488`a9555780 fffff805`43c46389 nt!`SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue'::`1'::filt$0+0x22
03 ffff8488`a95557b0 fffff805`43c7418f nt!_C_specific_handler+0xa9
04 ffff8488`a9555820 fffff805`43b32855 nt!RtlpExecuteHandlerForException+0xf
05 ffff8488`a9555850 fffff805`43b36dee nt!RtlDispatchException+0x4a5
06 ffff8488`a9555fa0 fffff805`43c7d31d nt!KiDispatchException+0x16e
07 ffff8488`a9556650 fffff805`43c79503 nt!KiExceptionDispatch+0x11d
08 ffff8488`a9556830 fffff805`43c073bd nt!KiPageFault+0x443 << We crash here!
09 ffff8488`a95569c8 fffff805`43aae470 nt!RtlDecompressBufferXpressLz+0xad << Bad page fault caused here
0a ffff8488`a95569e0 fffff805`43c090e9 nt!RtlDecompressBufferEx+0x60
0b ffff8488`a9556a30 fffff805`43c08f74 nt!ST_STORE<SM_TRAITS>::StDmSinglePageCopy+0x155
0c ffff8488`a9556b10 fffff805`43c08df2 nt!ST_STORE<SM_TRAITS>::StDmSinglePageTransfer+0xa0
0d ffff8488`a9556b60 fffff805`43c08c1b nt!ST_STORE<SM_TRAITS>::StDmpSinglePageRetrieve+0x186
0e ffff8488`a9556c00 fffff805`43c08a61 nt!ST_STORE<SM_TRAITS>::StDmPageRetrieve+0xcb
0f ffff8488`a9556cb0 fffff805`43c08971 nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadIssue+0x85
10 ffff8488`a9556d30 fffff805`43af8678 nt!SMKM_STORE<SM_TRAITS>::SmStDirectReadCallout+0x21
11 ffff8488`a9556d60 fffff805`43c0c301 nt!KeExpandKernelStackAndCalloutInternal+0x78
12 ffff8488`a9556dd0 fffff805`43bf5721 nt!SMKM_STORE<SM_TRAITS>::SmStDirectRead+0xcd
13 ffff8488`a9556ea0 fffff805`43bf5307 nt!SMKM_STORE<SM_TRAITS>::SmStWorkItemQueue+0x1a5
14 ffff8488`a9556ef0 fffff805`43c0b1e3 nt!SMKM_STORE_MGR<SM_TRAITS>::SmIoCtxQueueWork+0xbf
15 ffff8488`a9556f80 fffff805`43c0ccef nt!SMKM_STORE_MGR<SM_TRAITS>::SmPageRead+0x167
16 ffff8488`a9556ff0 fffff805`43b3ceaf nt!SmPageRead+0x33
17 ffff8488`a9557040 fffff805`43b3d9d9 nt!MiIssueHardFaultIo+0x117
18 ffff8488`a9557090 fffff805`43b017fb nt!MiIssueHardFault+0x489
19 ffff8488`a9557140 fffff805`43c7941e nt!MmAccessFault+0x40b
1a ffff8488`a95572e0 fffff805`43b55655 nt!KiPageFault+0x35e
[...]



softwaremaniac said:
GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:
  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
Click to expand...
 
i did that, entered the admin password and clicked YES. i even updated the drive databases. but no luck. it is a 512GB SSD from sk-hynix i guess. i have attached the screenshot. and below is the output:


Read Device Identity failed: Input/output error
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.
 

Attachments

  • Screenshot (373).png
    Screenshot (373).png
    54.5 KB · Views: 9
----------------------------------------------------------------------------
CrystalDiskInfo 8.6.2 (C) 2008-2020 hiyohiyo
Crystal Dew World: Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 10 [10.0 Build 18363] (x64)
Date : 2020/07/09 16:53:53

-- Controller Map ----------------------------------------------------------
- Microsoft Storage Spaces Controller [SCSI]
+ Intel(R) Chipset SATA/PCIe RST Premium Controller [SCSI]
- BC501 NVMe SK hynix 512GB

-- Disk List ---------------------------------------------------------------
(1) BC501 NVMe SK hynix 512GB : 512.1 GB [0/0/0, nt] - nv

----------------------------------------------------------------------------
(1) BC501 NVMe SK hynix 512GB
----------------------------------------------------------------------------
Model : BC501 NVMe SK hynix 512GB
Firmware : 80002C00
Serial Number : *****************
Disk Size : 512.1 GB
Buffer Size : Unknown
# of Sectors :
Rotation Rate : ---- (SSD)
Interface : NVM Express
Major Version : NVM Express 1.2
Minor Version :
Transfer Mode : ---- | ----
Power On Hours : 470 hours
Power On Count : 687 count
Host Reads : 30469 GB
Host Writes : 12088 GB
Temperature : 43 C (109 F)
Health Status : Good (99 %)
Features : S.M.A.R.T.
APM Level : ----
AAM Level : ----
Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID RawValues(6) Attribute Name
01 000000000000 Critical Warning
02 00000000013D Composite Temperature
03 000000000064 Available Spare
04 000000000032 Available Spare Threshold
05 000000000001 Percentage Used
06 000003CF0980 Data Units Read
07 00000182D655 Data Units Written
08 0000390CA64D Host Read Commands
09 00000D69AC23 Host Write Commands
0A 000000000997 Controller Busy Time
0B 0000000002AF Power Cycles
0C 0000000001D6 Power On Hours
0D 000000000044 Unsafe Shutdowns
0E 000000000000 Media and Data Integrity Errors
0F 000000000000 Number of Error Information Log Entries

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 1C5C 1C5C FFFF FFFF FFFF FFFF FFFF FFFF FFFF FFFF
010: FFFF FFFF 4342 3035 2031 564E 654D 5320 204B 7968
020: 696E 2078 3135 4732 2042 2020 2020 2020 2020 2020
030: 2020 2020 3038 3030 4332 3030 2E04 ACE4 0600 0001
040: 0200 0001 A120 0007 8480 001E 0200 0000 0000 0000
050: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
060: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
070: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
080: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
090: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
100: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
110: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
120: 0000 0000 0000 0000 0000 0000 0000 0000 0017 0703
130: 0216 04FF 0101 0162 0163 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0023 0001
160: 0000 0001 0112 0160 0002 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
220: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 0000

-- SMART_NVME --------------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 00 3C 01 64 32 01 00 00 00 00 00 00 00 00 00 00
010: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
020: 81 09 CF 03 00 00 00 00 00 00 00 00 00 00 00 00
030: 58 D6 82 01 00 00 00 00 00 00 00 00 00 00 00 00
040: 51 A6 0C 39 00 00 00 00 00 00 00 00 00 00 00 00
050: C1 AC 69 0D 00 00 00 00 00 00 00 00 00 00 00 00
060: 97 09 00 00 00 00 00 00 00 00 00 00 00 00 00 00
070: AF 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00
080: D6 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00
090: 44 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0C0: 00 00 00 00 00 00 00 00 3C 01 3B 01 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
 
ok, i will do that ASAP.

BTW, just an additional information, i have intermittent freezes (5-20 seconds) sometimes when using the laptop.

BTW, how can i interpret the health of the SSD (is it ok?). can you share with me your findings till now?

on an additional note, i am planning to take the machine to the service center in the immediate future, coz DELL is urging me to, so that they can close the case ASAP and i want to take it soon as the warranty is going to expire soon, as mr.jcgriff2 has pointed out. but i am postponing it temporarily coz i want to know this forum's valuable findings before i take the laptop to the service center (coz i dont have much hope in the service center people). so i humbly request you to let me know how we can speed up the process a little bit? but i am not being fussy, coz i very well know that this is a free website supported volunteers in their free time. thanks in advance :)
 
sorry, yesterday i had no time to run it. but i was browsing with too many tabs in cent browser and it caused a BSOD (Page Fault In Nonpaged Area). no dump has been created, neither recorded by dell supportassist. i will run the tool overnight tonight and report back.
 
Your RAM appears to be fine, since you're considering taking the machine to Dell, then I would strongly suggest that you do that, especially since the machine is still under warranty.

anniyan said:
[...]

on an additional note, i am planning to take the machine to the service center in the immediate future, coz DELL is urging me to, so that they can close the case ASAP and i want to take it soon as the warranty is going to expire soon, as mr.jcgriff2 has pointed out.

[...]
Click to expand...
 
thanks for analyzing all the logs sir.

BTW, how can i interpret the health of the SSD (is it ok?). can you share with me your findings till now?
Click to expand...
can the SSD be the cause?

but i can vouch that the service center people here, would not be very knowledgeable in analyzing why the BSODs occur (the service-person who visited my place for changing the motherboard+graphics card and heatsink+fans combo, said that he only knows how to replace the parts, when i told him about my laptop's problems.) so, i will wait till your findings are complete.

in total i have many other problems in my laptop, so i am listing them out, if that can help in finding out the cause of the BSODs:

1 overheating (99 degrees celcius) if playing games, even after replacing the heatsink + fans combo

2 even when sleep is set to never, the laptop goes to sleep after sometime. - resolved after replacement of motherboard

3 when i put the laptop to hibernate, it goes into hibernation, but sometimes powers on automatically after sometime; and sometimes follows with hibernation on its own

4 when i put the laptop to hibernate, it goes into hibernation, but sometimes could not retain hibernation data when it resumes, instead BSOD occurs

5 turns off instead of hibernating or shut down after 3% battery - resolved after replacement of motherboard

6 wifi adapter not working in 'safe mode with networking' - dell said that it is designed as such

7 www.bleepingcomputer.com/forums/t/709723/new-laptop-infected-mouse-pointer-alternates-betn-normal-and-working/
as can be seen in the above link, the mouse pointer alternates between 'normal' and 'busy in background' continuously because nahimicsvc32.exe crashes and continuously creates dumps. to avoid this, i have disabled nahimicsvc32.exe for the time-being.

8,9 alienware command center doesnt retain cooling policy settings, power policy settings

10 dell powermanager doesnt retain settings after reboot

11 computer hangs randomly for 30 seconds sometimes

12 some executable files like setup.exe wont run even when elevated

13 cannot install AlienwareCommandCenter.exe from dell.com
 
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Yes, it could be an SSD issue, however, a new laptop shouldn't be having so many problems to begin with and therefore I would highly recommend that you persist with Dell and request for a new laptop or a full refund. It seems that they're doing what is typical of most companies and trying to delay processing your warranty in the hope that the warranty period will expire and they can then charge you for replacing the laptop.
 
i asked them many times, but they flatly refused a new laptop as replacement. they said that, at the most, they can rectify all the problems at the service center. unfortunately, consumer laws are not so good here, as in USA. ok, i will take it to the service center ASAP. my heartfelt thanks to this forum and you, for all the help :)
 
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