update and shutting down problem

[PeterJ]

FRST Scan:

1. Right-click on FRST64.exe and select "Run as administrator".
2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
3. Press the Scan button.
4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[Commander]

Here is FRST and Additions log files.

 

[PeterJ]

A few questions before I post a fix:
Is WinRAR still installed ?
Is Overwolf still installed ?
Is TeamViewer still installed ?

 

[Commander]

WinRAR-yes
Overwolf-no
TeamViewer-no

 

[PeterJ]

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

 

[Commander]

Here is Fixlog.

 

[PeterJ]

Any improvement now on shutdown ?

 

[Commander]

No, still stuck on shutting down.

 

[PeterJ]

Open Control Panel > System > Advanced System Settings
On the tab Advanced click Settings in the frame Startup and Recovery
Post a screenshot of the window that appears.

 

[Commander]

Here is screenshot of that window.

 

[PeterJ]

In the frame "System Failure" put checkmarks at all 3 items.
In the frame "Write debugging information" select "Complete memory dump".
Click OK.
Restart the machine.
Any improvement on the second shutdown ?

 

[Commander]

In the frame "Write debugging information" i don't have Complete memory dump.
I'm sending you a screenshot.

 

[PeterJ]

Select "Kernel memory dump".

 

[Commander]

No improvement, everything same.

 

[PeterJ]

FRST Rescan:

1. Right-click FRST64.exe to run the tool as administrator.
2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
3. Press the Scan button.
4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[Commander]

Here is FRST and Addition logs.

 

[PeterJ]

Open Device Manager.
Are there devices listed with an red arrow or yellow exclamation mark ? If so, post a screenshot of Device Manager.

Are these programs still installed ?
- counter strike
- football manager 2019

 

[Commander]

I'm sending you screenshot of device manager and installed programs.
Counter strike and football manager 2019 are not installed.

 

[PeterJ]

What is that "Unknown device" ?

 

[Commander]

I really don't know, i see it for the first time.
I don't have anything plugged into my laptop.
I'm sending you 3 screenshots of properties of ''unknown device''.