[SOLVED] Win10 - refuses to update to 22H2

Hi,

Please post a copy of the COMPONENTS and Components Based Servicing Hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.


Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
When I try to send COMPONENTS to zip, i get a windows that says "File not found or no read permissions" . and that is right after a reboot
 

Attachments

Could you please run the following tool.

Download
61f7aba7309a1-ComponentsScanner_Icon.png
ComponentsScanner and save it to your desktop.
  • Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
  • Follow the on-screen instructions.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Post the logfile ComponentsScanner.txt as attachment into your next reply.
 
When component scanner runs, it says

You are running a Windows Insider build.
ComponentsScanner will not run on Insider builds and will now exit
Press any key to continue. . .
 
more interestingly, i tried to run sfcfix again, and it ran through normally, completed with no errors.
 
Hi,

Open an elevated command prompt and run the following commands, copy and paste the result in your next post.
Code: 
DISM /Online /Add-Capability /CapabilityName:App.Support.QuickAssist~~~~0.0.1.0
DISM /Online /Add-Capability /CapabilityName:Hello.Face.Migration.18967~~~~0.0.1.0
 
Microsoft Windows [Version 10.0.19042.1165]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>
C:\WINDOWS\system32>
C:\WINDOWS\system32>
C:\WINDOWS\system32>
C:\WINDOWS\system32>DISM /Online /Add-Capability /CapabilityName:App.Support.QuickAssist~~~~0.0.1.0

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1165

[==========================100.0%==========================]
The operation completed successfully.

C:\WINDOWS\system32>
C:\WINDOWS\system32>DISM /Online /Add-Capability /CapabilityName:Hello.Face.Migration.18967~~~~0.0.1.0

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19042.1165

[==========================100.0%==========================]
The operation completed successfully.

C:\WINDOWS\system32>
 
Restart the system and attach a new copy of the Component Based Servicing hive, see post # 21.
 
Great, please attempt to update and let me know the result. If it fails attach a new copy of the CBS log(s).
 
Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.
 
Hmm, please run the following tool.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the List BCD check box is checked at the bottom of the form within the Optional Scan area.
    637796067a7b1-list-bcd.png
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Rich (BB code): 
Error: (02/15/2023 08:27:26 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8007001f: Feature update to Windows 10, version 20H2.

Hi,

Could you please disconnect all external devices except the keyboard and mouse. Then perform a clean boot and attempt to update again.
 
I don't think there are any external devices.

How do you recommend doing the clean boot?
 
You could perform a clean boot through the following steps, or the steps described by Microsoft in the link above.
  • Open the startmenu and type msconfig.exe, and then press Enter
  • On the General tab, select Selective startup, and then deselect Load startup items.
  • On the Services tab, select Hide all Microsoft services, and then select Disable all.
  • Select OK, and restart the system.
 
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