[SOLVED] [Win8.1 x64] Win.Update spinning

[Dave S]

https://1drv.ms/u/s!AlcpvQccsoNmgVUpiwpBjlE44Wcr


you do not need sfcfix,right?

 

[BrianDrab]

you do not need sfcfix,right?

I like to have it to verify it was successful. As long as you are checking that it is successful and no errors then it's fine not to provide.

 

[Dave S]

https://1drv.ms/t/s!AlcpvQccsoNmgVNn0-HXNGJjAyUv

 

[BrianDrab]

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You an use the one you already downloaded if you still have it.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[Dave S]

https://1drv.ms/t/s!AlcpvQccsoNmgVZHvpiJoCf-_h6c

 

[BrianDrab]

Do you happen to have the Windows 8.1 x64 media (i.e. CD or DVD)?

 

[Dave S]

I do not. I may be able to find one. I will have to do some checking. can we do without it if we have to?

 

[BrianDrab]

Does this machine have anything on it that can't be easily put back on? I'm thinking it may be easier to revert back to the factory install which would likely fix the issue. I want to check first though if that's an option.

 

[Dave S]

It could be refreshed without significant problems. the box does not have a product key sticker. I am trying to put belarc on and see what has been activated. refresh will not lose data as I understand it. If I can get the cd/dvd is that better?

 

[BrianDrab]

If we had the media we could try a repair install but a refresh would likely be even better. Is this an OEM windows install or a Retail install? Did it come with Windows 8.1 or was it Windows 7 and then upgraded?

 

[Dave S]

windows came installed. Belarc advisor shows a 20 digit key with the last 5 being AAOEM and then a parenthesis with a 25 digit key in side the paren

 

[Dave S]

I am currently downloading ( on a different PC) a windows 8.1 64 bit ISO file in case it may be needed in the refresh. I hope the belarc product key works or is not needed

 

[BrianDrab]

Sounds good. Once you have the Windows 8.1, you may try a repair install following the instructions below.

Repair Install Windows 8

 

[Dave S]

I will try it in a while. I will let you know how it went

 

[Dave S]

I tried to create a recovery disk on a usb drive--- some files were missing so it said use the installation cd/dvd. I got to the refresh your pc screen and went from there.

I got the message " the drive where windows is installed is locked. unlock the drive and try again"

I am not sure I know how to unlock the drive, but could this have been why you were having so much trouble? Do you know how to unlock the drive?

 

[BrianDrab]

How many hard drives do you have?

 

[Dave S]

the machine has 1

 

[Dave S]

I have to go out for about an hour so will not be available

 

[Dave S]

I reran chkdsk but chkdsk /f /x /r

I need to find the results. I will try eventvwr, but can you send me the listchkdskresult file to use? the last time right clicking did not give me any way to run it

 

[BrianDrab]

OK, so you are not able to use the media so you are trying to restore the machine back to factory, is that correct? What type of machine do you have?