[SOLVED] Windows 10 Pro, Critical_Process_Died on startup after 1st update to version 1803

[Sysnative Windows Update]

Select Y

 

[pfcooper]

Select Y

came back with The system cannot find the path specified

my command prompt is showing x:\windows\system32> should I be at c: (not familiar enough with this stuff, sorry

 

[Sysnative Windows Update]

The drive letters are remapped in the recovery mode, so it's okay, please restore to an earlier restore point. I see you have a couple available.

 

[pfcooper]

The drive letters are remapped in the recovery mode, so it's okay, please restore to an earlier restore point. I see you have a couple available.

I get an error with either.

System Restore gives me the restore points that produce the
"You must enable system protection on this drive."
I can't check the box to go to next.

I'll try again.

 

[pfcooper]

same

 

[Sysnative Windows Update]

I see you have a recovery drive in place. Can you try recovering your system that way?

 

[pfcooper]

I see you have a recovery drive in place. Can you try recovering your system that way?

I need some hand holding with that, sorry

 

[Sysnative Windows Update]

No problem. Is this a PC or a laptop?

 

[pfcooper]

No problem. Is this a PC or a laptop?

PC Dell XPS 2720 all-in-one

 

[Sysnative Windows Update]

I see that resetting has failed. Do you have a HDD or something you could backup your data on, so we could repair the PC another way?

 

[pfcooper]

yes I have a WD 1TB usb with lots of space, it's disconnected right now

 

[Sysnative Windows Update]

Please backup all that you need, and we'll get you up and running again.

 

[pfcooper]

Please backup all that you need, and we'll get you up and running again.

I have it mounted at E: I'll have to use command prompt, is there a quick copy avaiable that way

 

[Sysnative Windows Update]

Try using the xcopy command.

 

[pfcooper]

Try using the xcopy command.

yes I'll look at that. It makes me a bit uncomfortable to wipe everything.
I think I have all my personal stuff backed up, it's old software like Excel and Word 2007
that I worry about getting back. Also I worry about the activation of windows.
I haven't got product key, my pc came with windows 8 Pro and microsoft says clean install
without product key may not get it from BIOS? I don't want to end up buying another
windows 10 Pro license.

Anyway, I have to go on the road tomorrow morning, maybe only back Tuesday.
I'll post when I get back.

About the backup, I think there are same name directories so I need to make a backup
directory and copy everything into it. Can you help me do that using command prompt?

Thank you for everything so far, I'll read your suggestions/help when I get back.

 

[Sysnative Windows Update]

After you backup, we'll commence HW testing, as to make sure that this was not caused by a bad piece of HW installed in the machine.

 

[pfcooper]

After you backup, we'll commence HW testing, as to make sure that this was not caused by a bad piece of HW installed in the machine.

sorry, I took longer than expected.
Ready for the HW testing

 

[Sysnative Windows Update]

Hard Drive Diagnostics & SSD Test

 

[pfcooper]

Hard Drive Diagnostics & SSD Test

you want me to download the SeaTools and transfer them to the problem pc via usb?
I'll need lots of direction

 

[Sysnative Windows Update]

Yes, which part don't you understand? The instructions with pictures should be pretty easy to follow :)