Windows 10 update problem; "we can't tell if your pc is ready to continue installing windows 10"

[Maxstar]

Hi,

I expected this to be the Windows Recovery partition, could you please run the following command in an elevated command prompt and attach "reagentc" to your next post.

reagentc /info > "%userprofile%\desktop\reagentc.txt"

 

[smithdog26]

sure thing

 

[Maxstar]

Device options
--------------
identifier              {b1bc1941-7fa9-11e6-97bd-db8d03d741f3}
description             Windows Recovery
ramdisksdidevice        unknown
ramdisksdipath          FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

    Windows RE status:         Disabled
    Windows RE location:       
    Boot Configuration Data (BCD) identifier: b1bc1940-7fa9-11e6-97bd-db8d03d741f3
    Recovery image location:   
    Recovery image index:      0
    Custom image location:     
    Custom image index:        0

Partition 4 must be the Windows Recovery partition on disk 0. Could you please assign the drive letter R:\ tot this partition and provide a screenshot of the content.

 

[smithdog26]

so its shows as some space being used but no files appear in explorer, I have show hidden files turned on.

 

[smithdog26]

heres a screenshot of disk manager as well

 

[Maxstar]

This partition (4) seems to be corrupted, we could try to rebuild the Windows Recovery partition, but this is not without any risk!
If you have a recent image (backup) you can perform the following:

Open an elevated command prompt and run the following command:

reagentc /enable

When you get the message: Operation succesful run the following command again and post the result.

reagentc /info > "%userprofile%\desktop\reagentc.txt"

 

[smithdog26]

error when trying to execute

 

[Maxstar]

Could you please explain how the drive was converted from MBR to GPT?

 

[smithdog26]

if i remember correctly it was done using MiniTool Partition Wizard

 

[Maxstar]

Hi,

Perform the following steps to rebuild the Windows Recovery partition.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following commands one at a time into the command prompt and press enter after each.
• Replace X with the volume letter of the Windows Recovery partition.
  

  diskpart
  list volume 
  select volume X
  format fs=NTFS quick label=Recovery
  set id=DE94BBA4-06D1-4D40-A16A-BFD50179D6AC
  gpt attributes=0x8000000000000001
  exit
  del /f /q %SystemRoot%\System32\Recovery\*.*

• Download Recovery.zip - Recovery.zip
• Extract the ZIP-file and copy Winre.wim and ReAgent.xml to C:\Windows\System32\Recovery\
• Open an elevated command prompt and run the following command: (this will copy the WinRe.wim file to the Recovery partition and set the GUID and location in ReAgent.xml)
  

  reagentc /enable

• Let me know if it says it was successful or if there are any errors.

 

[smithdog26]

everything completed successfully

 

[Maxstar]

Hi,

Boot the computer into the Recovery Environment - open the command prompt and run the following commands to rebuild the EFI partition.
Replace X with the volume letter of the EFI partition (200MB)

diskpart
select disk 0
list volume
select volume X
assign letter=Z:
exit

Now you'll be back in the command prompt, enter the following commands:

cd /d Z:\EFI\Microsoft\Boot
attrib Z:\EFI\Microsoft\Boot\BCD -h -r -s
ren Z:\EFI\Microsoft\Boot\BCD BCD.old
bootrec /rebuildbcd

When it asks you Add the installation to boot list?, press on y followed by Enter and if it succeed, you'll have a The operation completed successfully message. Once you're done, close the command prompt, restart your computer and let me know the result.

 

[smithdog26]

Hi Maxstar,

All the commands executed correctly.

 

[Maxstar]

Hi,

Please attempt to update and let me know restult. if it fails attach a new copy of the CBS log and/or the logs of SetupDiag..

Download and run SetupDiag from Microsoft

• Download
  
  SetupDiag to your desktop.
• Right-click on SetupDiag.exe and select Run as administrator.
• When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
• Attach SetupDiagResults.log and Logs.zip to your next reply.

 

[smithdog26]

Tried the update and it made it further than it has before but failed. I'm not sure what part if failed on as I just left it running but the setupdiag logs are below.

 

[Maxstar]

Hi,

Could you please attach the latest CBS log as well.

 

[smithdog26]

yeah sure thing

 

[Maxstar]

Hmm, could you please take a screenshot of the Windows Update screen and the Windows Update history.

 

[smithdog26]

yeah no problem

 

[Maxstar]

It seems the system is preparing to install updates, let me know if it makes any progress or hangs at 43%.