windows 7 won't update (KB4516065) and (KB4474419)

Attach the file C:\Windows\Logs\CBS\CbsPersist_20220701133709.cab to your next reply.
 
Capture Process Monitor Trace
  1. Download and run Process Monitor. Leave this running while you perform the next steps.
  2. Try installing KB4474419 once again.
  3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
    i3yiUac.png

  4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
  5. Zip up and attach the LogFile.PML file as well as your CBS.log.
 
Last edited:
Not sure if you are refferring to the monitor or the upgrade to fail, anyway:
The Process Monitor is not failing, the file log reached almost a gigabyte and i stopped it.
Also the upgrade did not fail, it just asked me to reboot.
 
Not sure if you are refferring to the monitor or the upgrade to fail, anyway:
Click to expand...
See step 2 in my previous post: "Try installing KB4474419 once again.".
If you did try to install KB4474419, please attach both requested files.
 
not sure what you mean, installing that update is successful until it asks me to reboot, so it doesn't fail, but if i reboot to complete the installation, the monitor stops, so i don't know when you want me to stop the monitor and save the log.

this is the cbs log:
Box
 
Perform following instructions:

Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._0d2b75cacdc29b6fc557c426a62922fe277a2063.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb4074598-x86_0d2b75cacdc29b6fc557c426a62922fe277a2063.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4074598-x86.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
Great.
Reboot the machine.
Run the command sfc /scannow in an elevated commandprompt.
When completed report the result and attach the file C:\Windows\Logs\CBS\cbs.log to your next reply.
 
Oops, made a mistake providing you a downloadlink for the 64-bit version instead of 32-bit. :oops:

Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._6043573e1ad978eacd304089604a36ad5ee92731.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb4537829-x86_6043573e1ad978eacd304089604a36ad5ee92731.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4537829-x86.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
Good. Try to install KB4516065 and report the result.
 
Attach the file C:\Windows\Logs\CBS\cbs.log to your next reply.
 
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4516065
  4. Let me know if it says it was successful or if there are any errors.
 
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