windows 7 won't update (KB4516065) and (KB4474419)

Restart the machine.
Try to install KB4474419 again and report the result.
If it fails attach the file cbs.log to your next reply.
 
Does Windows start in safe mode only ?
 
this time i dind't let it try to boot normally, i selected safe boot immediatly.
 
Start Windows in normal mode.
Try to install KB4474419 again and report the result.
If it fails attach the file cbs.log to your next reply.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Start Windows in normal mode.
Run the command sfc /scannow in a elevated commandprompt.
When completed provide a screenshot of the result.
 
Good.
Click Start.
Typ MSCONFIG in the search field and click OK.
Provide screenshots of the tab General and the tab Boot.
 
Provide a screenshot of the tab "Opzioni di avvio".
What are "BCU" and "Redirector" as shown in the second screenshot ?
 
I've got no idea about 'BCU', 'redirector' or citrix is an old program used for a fashion program, don't remember exactly the specific tough. Those directory no longer exists.

Senza nome.png
 
FRST Scan:
  1. Right-click on FRST.exe and select "Run as administrator".
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Attach the logfiles FRST.txt and Addition.txt to your next reply.
 
There is a hacktool present to use Windows and / or Office not legitimately.
It is against the rules to help people with an illegal operating system or other illegally used programs.
Hacktools can make your system slower and also less secure.
Do you agree that we continue to do a repair attempt for this computer that will also remove the hacktool ?
 
Sure, which hacktool?
Click to expand...
MICROSOFT Office PRO Plus 2016 v16.0.4266.1003 RTM + Activator [TechTools.NET]

Can you tell us something about this program: \\cv\w1\cronosgui200\cronosgui.exe
Is it still in use ?
 
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