Windows 7 x64 Home Premium - KB4493472 - Error Code 80073701

Hi welcome to Sysnative,

Lets start with that error and run also other checks...


Install Update using Dism
  1. Please download KB4486563 http://download.windowsupdate.com/c..._d327324815ed5bfbabb5ffb860b80b9f59b25a70.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name windows6.1-KB4486563-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-KB4486563-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB4486563-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.
 
After I followed this instruction my PC rebooted, and I saw "operating system not found". I restored MBR. After that OS started and this update successfully installed. But update KB4487256 didn't install and displayed error 80240016.
 

Attachments

vetalzzzz said:
After I followed this instruction my PC rebooted, and I saw "operating system not found". I restored MBR. After that OS started and this update successfully installed.
...
Click to expand...

Sounds like the machine may have other more serious problems!


System Update Readiness Tool (SUR)
  • Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
  • Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
  • Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
    Note:     If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
 
I followed this instruction. but after that I found two files with similar name in this folder.
 

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Hi,

Its normal to find two logs with similar names there, the most recent is the one named CheckSur.log

The log show a very big number of files corrupted/missing!! any recent problems with memory or the Hard Disk??


SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file vetalzzzz.zip and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    sfpcJCen14An3ndjNGCI7mByhjHJud.png
    vetalzzzz.zip
  • Drag the file vetalzzzz.zip onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 
Last edited:
I checked my Memory and errors were not found. after that I checked Hard Disk, and found 2 bad blocks.
 

Attachments

Hi,

Thanks for the update. How did you test the Hard Disk?

Run SURT again by following the instructions from post #5 and post the new Checksur.log please.
 
Hi,

Thanks for the update and the log, we did some progress but there are yet 501 errors to fix...

I need to check the registry please provide the following files:


Retrieve the Components Hive
  1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
  2. Please copy the COMPONENTS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here


Export Registry keys (SBS)
  • download the script ExportSbSRegistry.cmd and save it to the Desktop
  • right-click the file ExportSbSRegistry.cmd and select Run as administrator
  • when the script ends a new file called SoftwareSBS.zip will be located on the Desktop
  • If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to SendSpace and just provide the link for the file here


Export Registry Hive (CBS)
  • download the script ExportCBSRegistry2.cmd and save it to the Desktop
  • right-click the file ExportCBSRegistry2.cmd and select Run as administrator
  • when the script ends a new file called SoftwareCBS.zip will be located on the Desktop
  • If the zip file is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here
 
Hi,

I'm posting a initial fix, lets see how it goes...


SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCScript.txt, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    8RAhYFg.gif
    SFCScript.txt
  • Drag the file SFCScript.txt onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Hi,

No problem. My previous fix didn't worked as expected we need to use a different tool...


Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...

  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64
  • Download the file attached and save it to the Desktop as fixlist.txt
    (It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work!)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

Edit: Fix updated.
 

Attachments

Last edited:
Hi,

Sorry I have one error on my last fix! not all the lines processed correctly.

Please repeat the steps from post #17 I updated the fix.
 
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