[SOLVED] Windows could not search for new updates 8024402F

[Han Solo]

CBS

 

[Sysnative Windows Update]

Something was not done right, please attempt the update again and attach CBS.log immediately after the failure.

 

[Han Solo]

CBS log.

 

[Sysnative Windows Update]

Install Update with DISM

1. Download this update and save to your desktop. The file name will be IE11-Windows6.1-KB4074736-x64.cab.zip.
2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
5. Copy and paste the following command into the command prompt window and press enter.
   
   dism /online /add-package /packagepath:%userprofile%\desktop\IE11-Windows6.1-KB4074736-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation. <---You may not get this line.
   Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

 

[Han Solo]

The operation completed successfully.

 

[Sysnative Windows Update]

Try installing KB4103718 now.

 

[Han Solo]

It failed using WU and I got code 80073712.

 

[Sysnative Windows Update]

CBS.log. please.

 

[Han Solo]

CBS.

 

[Sysnative Windows Update]

Install Update with DISM

1. Download this update and save to your desktop. The file name will be Windows6.1-KB4103718-x64.cab.zip.
2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
5. Copy and paste the following command into the command prompt window and press enter.
   
   dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4103718-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation. <---You may not get this line.
   Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

 

[Han Solo]

CBS log.

 

[Sysnative Windows Update]

Please download the attached file.

Once done, extract it to your Desktop (extremely important!)
Drag SFCFix.txt onto the SFCFix.exe and release.
Wait for the script to complete.
You may be asked to reboot. Please reboot if so.
On the next boot, SFCFix.txt will open. Please copy the contents into your next reply.

 

[Han Solo]

SFCFix.txt

 

[Sysnative Windows Update]

You did not do this correctly. The winsxs folder has to be on your Desktop.

 

[Han Solo]

SFCFix.txt

 

[Sysnative Windows Update]

Attempt KB4103718 now through WU and if it fails, attach CBS.log.

 

[Han Solo]

Status: Successful. I checked WU twice (second time took a long time) and there are no more important updates available. WU was able to download the KB4103718 very fast unless it was already present in some temp folder. May I delete the Test account? Thank You.

 

[Sysnative Windows Update]

Yes, you may! Glad to hear this has been resolved!