[SOLVED] Windows error 0x80073712 not fixed

Thanks. Please provide the following.

Step#1 - Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
That's unexpected. It doesn't appear that the manual uninstall of IE11 went through. Please do the following.

Step#1 - Uninstall IE11 again
 I know it's not really installed but please run the manual uninstall from the following link again.
MSDN Blogs

Step#2- Export SideBySide

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Thanks for the info. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan
  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.


Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Please create a Restore Point.

Create Restore Point
1. Please click your start button, right-click on the Computer menu item and select Properties as show below.
ComputerProperties.JPG


2. Click on the Advanced system settings link.
AdvancedSystemSettings.JPG


3. Click the System Protection tab and then click the Create button.

SystemProperties.JPG


4. You will be asked to provide a description. Please type IE8 and click Create.

SystemProtection.JPG


5. You will get a message telling you when it's complete. Click Close on the message. Note: If you get any error message trying to create the restore point let me know and don't continue.
 
OK, now for the IE11 again but I want to capture a trace while we do it.

Step#1 - Capture Process Monitor Trace
 1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Go ahead and attempt to install IE11 from the downloaded version just like you have in the past.
3. Stop Process Monitor as soon as the install fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.
 
I see no errors at all in your logs which is odd. I assume when you open IE it doesn't open correct?

Also, if you navigate to the following file again and right-click on it and select properties and go to the Details tab, does it show version 11?

c:\windows\system32\ieframe.dll
 
Since your intention is to update to Windows 10, I wonder if we try that if it will magically fix your IE issues. Or will it say it can't be installed because you don't have IE11?

When were you planning on trying to go to Windows 10? I just downloaded it and installed it to all my machines instead of waiting for the notification to upgrade.
Windows 10

If you don't want to try that then we can go a different direction. Just let me know. Thanks.
 
I don't want to upgrade to Winows 10 until I hear it is fine. I upgraded my laptop to windows 8 as soon as it came out - big mistake.
If you have had enough of trying to sort this I'm happy to just leave it.
 
I don't blame you at all. How far back do your System Restore points go? If you don't know how to check, let me know and I'll provide instructions.
 
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