Windows Server 2016 Standard 64-bit - unable to update since 2022/09

Maxstar said:
Please reboot the server first and then attempt to update again.
Click to expand...
I will have to wait for a downtime. Right now I have 23 people logged. I will reboot during the wee hours of the night. I will let you know the outcome tomorrow morning. I'll be at office for at least an hour or two.
 
Hi. I've just returned to the office. The server was restarted last night. However the update still doesn't fails. I've uploaded the printscreen of the update history and the most recent CBS logs.
 

Attachments

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  • 20240202 - Screenshot_6.png
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Please post the previous CbsPersist_** logs as well. The latest log does not reveal any useful information.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
Step 1. Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5021654
  • Let me know if it says it was successful or if there are any errors.
  • When you get the message: The update KB5021654 is not installed on this computer, then perform step 2.


Step 2. Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5021654
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Hi,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4577586
  • Let me know if it says it was successful or you get the message: The update KB4577586 is not installed on this computer.
 
Hello Maxstar. I've just execute the cmd and the error is: Eindows Update Standalone Installer - Update for Removal of Adobe Flash Player is required by your computer and cannot be uninstalled.
 
Hi,

Is there third party backup software running on this server?
 
Rich (BB code): 
2024-02-01 21:23:30, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\Windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x80070020 - ERROR_SHARING_VIOLATION]
2024-02-01 21:23:30, Error                 CBS    Failed to call external evaluate applicability on package: Package_1_for_KB4577586~31bf3856ad364e35~amd64~~10.0.1.4, Update: 4577586-1_neutral [HRESULT = 0x80070020 - ERROR_SHARING_VIOLATION]

Okay! Then I would suggest to try the following first since the latest log shows an odd "SHARING_VIOLATION" error.
  • Be sure every user is logged-off.
  • Turn-off the backup software temporarily, so no tasks are running while attempting to update.
  • Then reboot the server and attempt to update.
 
Hello. Sorry for the late reply but I've been busy with the accounting side of life.
Resuming: I've removed the 3rd party software duplicati from the server temporarly. I've reboot the server but the update now gets stuck at 0% downloading. Ive cleaned the cache again with the following commands:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
del /f /q "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
del /f /s /q %SystemRoot%\SoftwareDistribution\*.*
del /f /s /q %SystemRoot%\system32\catroot2\*.*
del /f /q %SystemRoot%\WindowsUpdate.log
ren c:\windows\winsxs\pending.xml pending.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
 
Hi,

Please provide the following (logfiles) to review.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

Export the Windows Update log
  • Right-click on the Start button and click Windows PowerShell (Admin).
  • Copy and paste the following command into it, press enter afterwards
Code: 
Get-WindowsUpdateLog
  • Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
  • Attach the logfile WindowsUpdate.log to your next reply.
 
Rich (BB code): 
2024/02/23 15:11:58.2940322 1512  34092 DownloadManager BITS job {3B6C1CFF-B71E-4DC3-849F-E61ABAD67C80} hit a transient error, updateId = {D4F92009-FACB-4766-AF97-F18D16F9498D}.200 <NULL>, error = 0x800706D9
2024/02/23 15:11:58.3011921 1512  34092 DownloadManager Error 0x800706d9 occurred while downloading update; notifying dependent calls.

Hi,

Please run the following command in an elevated command prompt and attach the result in your next post.
Code: 
WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"
 
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