Windows Server 2016 Standard 64-bit - unable to update since 2022/09

[Maxstar]

Good morning too.

Please open an elevated prompt and try to start the Windows Firewall manually with the following command.

sc start MpsSvc

Then run the following commands and copy and paste the result in your next post.

sc query MpsSvc
sc qc MpsSvc

 

[Jose Eduardo]

I could only get a printscreen

 

[Maxstar]

Please do also the the following to set the correct start_type of this service.

sc config MpsSvc start= auto
sc query MpsSvc
sc qc MpsSvc

 

[Jose Eduardo]

done

 

[Maxstar]

Great, please try to update and post the result. If it fails attach a new copy of the Windows Update log.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[Jose Eduardo]

WindowsUpdate.log updated

 

[Maxstar]

Please reset the Windows Firewall with the following command.

netsh advfirewall reset

The run the following command to be sure the Windows Firewall service is still running.

sc query MpsSvc

Then try to update again.

 

[Jose Eduardo]

Thanks. I've to keep the firewall down for a bit longer because my ERP is not passing. I've to check what modules I have to allow. While the firewall was up the update managed to download up to 9% but then I had to put the firewall down sine everybody lost access to the ERP. I'll try tonigh to figure out what modules I need to allow.

 

[Maxstar]

Hi,

That should be the reason why the firewall service was set to "demand_start', which causes the issues with Windows Update.

 

[Jose Eduardo]

Hi. Still no luck. Firewall has been up all afternoon. Cleaned the cache update folders. Windows started updating and stopped at 10% (already at that percentage for the last 1 hour, at least).
3rd party software Duplicaty not re-installed.
I guess the problem runs deeper.

 

[Maxstar]

Hi,

I would suggest to let it run it overnight, just to see what happens. If no error message is shown yet there is still (some) progress, also keep in mind that this server is missing a lot of updates!. So please let it run until you get an error.

 

[Jose Eduardo]

Ok. Will do.

 

[Jose Eduardo]

No error is returned.Just goes back to the available updates screen.

 

[Maxstar]

Hi,

Please post also a screenshot of the Windows Update History.

 

[Jose Eduardo]

Empty. And I left it over 24 hours running.

 

[Maxstar]

Please attach the latest CBS logs as well as the Windows Update log.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[Jose Eduardo]

Here you go.

 

[Maxstar]

Hi,

Download

ComponentsScanner and save it to your desktop.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[Jose Eduardo]

here it is.

 

[Maxstar]

Hi,

Follow these instructions to install an update with DISM.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

MD C:\WUTemp

• Now, download the following update (KB5012596) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  Downloadlink: KB5012596

• Copy and paste the following commands one at a time into the command prompt and press enter after each.

CD C:\WUTemp
EXPAND.exe windows10.0-kb5012596-x64_af3466a508184a5c1cb62cd6767a0bd2c66ddf01.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5012596-x64.cab

• Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.