Windows Update Crashes PC - Please Help !

I need to have a look at the SOFTWARE hive.

Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

Option#2 (only if you are unable to follow the previous instructions)


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
  • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
  • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
  • You can close any open windows you have as well as the RegBak program now.
 
Good Morning Peter !,

Just wanted to check, if you have received the Reg backup I sent ? if not, kindly lemme know. Thanks !
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Note: Save any work you have open, and close all programs.
3. Right-click on FRST.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Check Windows Update again and report the result.
 

Attachments

Here you go.

Ran windows update. It didn't try to install Security Update & it looks like, it has forgotten about the Security update completely. When i run a Update check, it says Windows is updated. Do you want me to try downloading Security update manually (KB4480970) & give it a shot now ?
 

Attachments

Do you want me to try downloading Security update manually (KB4480970) & give it a shot now ?
Click to expand...
No.
Are there any other Windows Updates listed ?
Does Windows Update report a problem or does it say that your system is up-to-date ?
 
There are some issues with KB4480970 so I suggest to wait for the update "2019-02 ...".
 
Sure ! Will wait for the next month Security Update then & keep you posted :) Thanks for all your help.

Is it possible for you to shoot me a PM (if Confidential) & let me know what was the underlying issue on my PC which caused all the mess ? Was in any conflicting software or any broken reg key or anything else which you found ? If you could do that for me, That'll be much Appreciated :) Thanks again !
 
Sorry for all the confusions. I ran the update again & it shows just the security update now. Which is ready to crash my PC for sure :huh:

Capture.JPG
 
If you use for example RDP (Remote Desktop) I would suggest to skip 2019-01 and wait for the 2019-02 update.
 
Good, please report the result.
 
Hi Peter,

Today , I saw another new update & that crashed the pc as well.

https://support.microsoft.com/en-ca/help/4480955/windows-7-update-kb4480955

^^ This was an optional update offered. For all the observations i did for a while, it looks like, If an update needs reboot to complete the installation, it crashes the pc. If no reboot required, then the update install just fine :(

I've attached CBS & win update log for you .
 

Attachments

Download the
5c431bbd71a53-NetFxRepairTool.png
NetFxRepairTool.
Double-click the file NetFxRepairTool.exe to start the tool.
Allow it to scan your computer.
If the window Recommended changes appears, take a screenshot. Read this on how to take a screenshot.
Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.
 
Finish the .NET Framework Repair Tool and restart the computer.
After the restart, check Windows Update again and report the result.
If it fails, run sfc /scannow again and attach the zipped cbs.log to your next reply.
 
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