Windows Update Failure, W7-Pro SP1, Lenovo W510

My machine has become somewhat crippled now because iertutil.dll is missing and therefore windows explorer is not starting properly. Nonetheless, here is my cbs log.


2016-08-09 08:17:27, Info CBS Starting TrustedInstaller initialization.
2016-08-09 08:17:27, Info CBS Loaded Servicing Stack v6.1.7601.18766 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.18766_none_675144b3de10d6f7\cbscore.dll
2016-08-09 08:17:28, Info CSI 00000001@2016/8/9:12:17:28.982 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fedd85f0dd @0x7feddf098b5 @0x7fedded34e3 @0xffaee97c @0xffaed799 @0xffaedb2f)
2016-08-09 08:17:29, Info CSI 00000002@2016/8/9:12:17:29.138 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fedd85f0dd @0x7feddf56816 @0x7feddf22b18 @0x7fedded35b9 @0xffaee97c @0xffaed799)
2016-08-09 08:17:29, Info CSI 00000003@2016/8/9:12:17:29.169 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fedd85f0dd @0x7feefa88738 @0x7feefa88866 @0xffaee474 @0xffaed7de @0xffaedb2f)
2016-08-09 08:17:29, Info CBS Ending TrustedInstaller initialization.
2016-08-09 08:17:29, Info CBS Starting the TrustedInstaller main loop.
2016-08-09 08:17:29, Info CBS TrustedInstaller service starts successfully.
2016-08-09 08:17:29, Info CBS SQM: Initializing online with Windows opt-in: False
2016-08-09 08:17:29, Info CBS SQM: Cleaning up report files older than 10 days.
2016-08-09 08:17:29, Info CBS SQM: Requesting upload of all unsent reports.
2016-08-09 08:17:29, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2016-08-09 08:17:29, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2016-08-09 08:17:29, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2016-08-09 08:17:29, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2016-08-09 08:17:29, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2016-08-09 08:17:29, Info CBS NonStart: Checking to ensure startup processing was not required.
2016-08-09 08:17:29, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xb9f840
2016-08-09 08:17:29, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2016-08-09 08:17:29, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x214
2016-08-09 08:17:29, Info CSI 00000007@2016/8/9:12:17:29.387 CSI perf trace:
CSIPERF:TXCOMMIT;680
2016-08-09 08:17:29, Info CBS NonStart: Success, startup processing not required as expected.
2016-08-09 08:17:29, Info CBS Startup processing thread terminated normally
2016-08-09 08:17:29, Info CSI 00000008 CSI Store 1300336 (0x000000000013d770) initialized
2016-08-09 08:17:29, Info CBS Session: 30536247_4286768724 initialized by client WindowsUpdateAgent.
2016-08-09 08:17:29, Info CBS Session: 30536247_4287080724 initialized by client WindowsUpdateAgent.
2016-08-09 08:17:29, Info CBS Session: 30536247_4287236725 initialized by client WindowsUpdateAgent.
2016-08-09 08:17:29, Info CBS Session: 30536247_4287392725 initialized by client WindowsUpdateAgent.
2016-08-09 08:19:08, Info CBS Archived backup log: C:\Windows\Logs\CBS\CbsPersist_20160809121727.cab.
2016-08-09 08:27:29, Info CBS Reboot mark refs incremented to: 1
2016-08-09 08:27:29, Info CBS Scavenge: Starts
2016-08-09 08:27:29, Info CBS Scavenge: Ending scavenging prior to catalog drain list processing. Either a client connected or shutdown has begun.
2016-08-09 08:27:29, Info CBS Reboot mark refs: 0
2016-08-09 08:27:29, Info CBS Idle processing thread terminated normally
2016-08-09 08:27:29, Info CBS Session: 30536249_1698096516 initialized by client WindowsUpdateAgent.
2016-08-09 08:27:29, Info CBS Session: 30536249_1698252516 initialized by client WindowsUpdateAgent.
2016-08-09 08:27:29, Info CBS Session: 30536249_1698408517 initialized by client WindowsUpdateAgent.
2016-08-09 08:27:29, Info CBS Session: 30536249_1698614518 initialized by client WindowsUpdateAgent.
 
Hello atlld,

Please browse to C:\Windows\System32\Logs\CBS\, then right click on CBS.log and choose copy.
Next, right click in an open space on your Desktop and choose paste.
Right click on the CBS.log file on your Desktop and choose Send To -> Compressed (zipped) Folder.
When the compression process completes, upload the CBS.zip file from your Desktop to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.
 
As I mentioned, Windows Explorer is inoperative, so I can not "copy" or do anything handled by explorer. I am working on getting the zipped file to you another way.
 
FYI Now my machine is worse than ever. Check for updates won't run at all, and Windows explorer won't run properly. That last update attempt that got to 96% and reverted seemed to have damaged something.
 
OK. I got a copy of iertutil.dll from another W7 machine and put it into /system32 and now explorer appears to work again
 
Code: 
    4: Hard Link File: Source = [l:276{138}]"\SystemRoot\WinSxS\wow64_microsoft-windows-i..p-support.resources_31bf3856ad364e35_11.2.9600.16428_en-us_8bbce8b39b291016\iernonce.dll.mui", Destination = [l:92{46}]"\??\C:\Windows\SysWOW64\en-US\iernonce.dll.mui"
    5: Hard Link File: Source = [l:274{137}]"\SystemRoot\WinSxS\wow64_microsoft-windows-i..p-support.resources_31bf3856ad364e35_11.2.9600.16428_en-us_8bbce8b39b291016\iesetup.dll.mui", Destination = [l:90{45}]"\??\C:\Windows\SysWOW64\en-US\iesetup.dll.mui"
    6: Hard Link File: Source = [l:244{122}]"\SystemRoot\WinSxS\wow64_microsoft-windows-ie-sysprep_31bf3856ad364e35_11.2.9600.16428_none_083dd731036b79d4\iesysprep.dll", Destination = [l:74{37}]"\??\C:\Windows\SysWOW64\iesysprep.dll"
    7: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\270e048191f2d1011b440000e41e2404.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms"
    8: Move File: Source = [l:254{127}]"\SystemRoot\WinSxS\Temp\PendingRenames\ab46058191f2d10
2016-08-09 18:58:12, Info                  CSI    11c440000e41e2404.program_files_internet_explorer_a421d1bfaf856e2b.cdf-ms", Destination = [l:166{83}]"\SystemRoot\WinSxS\FileMaps\program_files_internet_explorer_a421d1bfaf856e2b.cdf-ms"
    9: Hard Link File: Source = [l:252{126}]"\SystemRoot\WinSxS\amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_11.2.9600.16428_none_32a601ad2b7a554f\pdm.dll", Destination = [l:92{46}]"\??\C:\Program Files\Internet Explorer\pdm.dll"
    10: Hard Link File: Source = [l:258{129}]"\SystemRoot\WinSxS\amd64_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_11.2.9600.16428_none_32a601ad2b7a554f\msdbg2.dll", Destination = [l:98{49}]"\??\C:\Program Files\Internet Explorer\msdbg2.dll"
    11: Hard Link File: Source = [l:222{111}]"\SystemRoot\WinSxS\amd64_microsoft-windows-ie-pdm_31bf3856ad364e35_9.4.8112.16421_none_621428eebb2fac97\pdm.dll", Destination = [l:92{46}]"\??\C:\Program Files\Internet Explorer\pdm.dll"
    12: Hard Link File: Source = [l:228{114}]"\SystemRoot\WinSxS\amd64_microsoft-windows-ie-pdm_31bf3856ad364e35_9.4.8112.16421_none_621428eebb2fac97\msdbg2.dll", Destination = [l:98{49}]"\??\C:\Program Files\Internet Explorer\msdbg2.dll"
    13: Hard Link File: Source = [l:252{126}]"\SystemRoot\WinSxS\wow64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.18230_none_b293ccb2a7d64bca\ieuinit.inf", Destination = [l:70{35}]"\??\C:\Windows\SysWOW64\ieuinit.inf"
    14: Move File: Source = [l:228{114}]"\SystemRoot\WinSxS\Temp\PendingRenames\a086288191f2d1011d440000e41e2404.program_files_x86__676bbe2c7241b694.cdf-ms", Destination = [l:140{70}]"\SystemRoot\WinSxS\FileMaps\program_files_x86__676bbe2c7241b694.cdf-ms"
    15: Move File: Source = [l:262{131}]"\SystemRoot\WinSxS\Temp\PendingRenames\e222298191f2d1011e440000e41e2404.program_files_x86_internet_explorer_cafab575245eacb0.cdf-ms", Destination = [l:174{87}]"\SystemRoot\WinSxS\FileMaps\program_files_x86_internet_explorer_cafab575245eacb0.cdf-ms"
    16: Hard Link File: Source = [l:248{124}]"\SystemRoot\WinSxS\x86_microsoft-windows-ie-pdm-con
2016-08-09 18:58:12, Info                  CSI    figuration_31bf3856ad364e35_11.2.9600.16428_none_d6876629731ce419\pdm.dll", Destination = [l:104{52}]"\??\C:\Program Files (x86)\Internet Explorer\pdm.dll"
    17: Hard Link File: Source = [l:254{127}]"\SystemRoot\WinSxS\x86_microsoft-windows-ie-pdm-configuration_31bf3856ad364e35_11.2.9600.16428_none_d6876629731ce419\msdbg2.dll", Destination = [l:110{55}]"\??\C:\Program Files (x86)\Internet Explorer\msdbg2.dll"
    18: Hard Link File: Source = [l:246{123}]"\SystemRoot\WinSxS\x86_microsoft-windows-ie-setup-support_31bf3856ad364e35_9.4.8112.16421_none_de5057e278bf9ae3\ieuinit.inf", Destination = [l:70{35}]"\??\C:\Windows\SysWOW64\ieuinit.inf"
    19: Hard Link File: Source = [l:246{123}]"\SystemRoot\WinSxS\x86_microsoft-windows-ie-setup-support_31bf3856ad364e35_9.4.8112.16421_none_de5057e278bf9ae3\iesetup.dll", Destination = [l:70{35}]"\??\C:\Windows\SysWOW64\iesetup.dll"
    20: Hard Link File: Source = [l:248{124}]"\SystemRoot\WinSxS\x86_microsoft-windows-ie-setup-support_31bf3856ad364e35_9.4.8112.16421_none_de5057e278bf9ae3\iernonce.dll", Destination = [l:72{36}]"\??\C:\Windows\SysWOW64\iernonce.dll"

It would appear so. There are some files being linked to IE9 and some to IE11. Let's see if we can revert back an earlier version and then reinstall IE11.

Please be sure to install an alternative browser such as Google Chrome (Chrome) or Mozilla Firefox (Download Firefox — Free Web Browser — Mozilla) etc. if you do not already have one installed before continuing.

Open the Control Panel, then choose Programs and Features. (If in category view, choose Programs, then Programs and Features).
Choose the blue link 'View Installed Updates' in the left side panel.
Wait for the list of installed updates to populate. Once the list stops changing, scroll through the list until you find Internet Explorer 11.
Click on Internet Explorer 11, then choose Uninstall.
Choose Yes, then when the uninstall is complete restart your computer.

If the uninstall fails, please zip and upload CBS.log as before.
 
Code: 
2016-08-10 19:29:17, Info                  CBS    Exec: Resolving Package: Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0, Update: 2761451-11_neutral_LDR, PinDeployment: amd64_eebec7df8e6f536d117b17485d89d632_31bf3856ad364e35_9.4.8112.20562_none_bb3a5b17cf50d62d
2016-08-10 19:29:17, Error                 CSI    0000000c@2016/8/10:23:29:17.100 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2016-08-10 19:29:18, Error                 CSI    0000000d (F) STATUS_SXS_ASSEMBLY_MISSING #1118381# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2016-08-10 19:29:18, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1118266# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = eebec7df8e6f536d117b17485d89d632, Version = 9.4.8112.20562, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [78]"Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.2761451-11_neutral_LDR", rah = [1]"3", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2016-08-10 19:29:18, Info                  CBS    Failed to pin deployment while resolving Update: 2761451-11_neutral_LDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-08-10 19:29:18, Info                  CBS    Failed to resolve item[0] in Package: Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0, Update: 2761451-11_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-08-10 19:29:18, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-08-10 19:29:18, Error                 CBS    Failed to resolve execution package: Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-08-10 19:29:18, Info                  CSI    0000000f@2016/8/10:23:29:18.161 CSI Transaction @0x4fef350 destroyed
2016-08-10 19:29:18, Info                  CBS    Perf: Resolve chain complete.
2016-08-10 19:29:18, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2016-08-10 19:29:18, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Ok, looks like this update is missing some parts. I also see a large number of package keys with missing visibility values.

Let's check with SURT.

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
Thanks for the info. zcomputerwiz stepped in for me while I was on vacation but I'm back now. Before we go further, can you tell me if you have a Windows 7 Pro with SP1 CD/DVD?
 
Not 100% sure if they're SP1 but I do have recovery disk set (1 CD + 2 DVD) I burned when I bought the PC.

I'd rather not do anything that would disrupt any installed software though, as I need the installed SW over the next couple weeks.
 
Recovery media won't work for a repair install unfortunately. If we did do it, it wouldn't affect any of your installed software so don't worry about that. I'll prepare a fix for you. It's a little involved and tedious so it may take a day or two but I'll get back with you.
 
Please do the following.

Step#1 - Stop Services
 1. Click your Start button and type cmd.exe into the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Click Continue if prompted with the User Account Control dialog.
3. Copy/Paste the following into the command-prompt window and hit enter after each one. Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc stop bits
sc stop wuauserv


Step#2 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

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