[SOLVED] [7SP1HP x64] kb4075211,kb4074598,kb4091290: error 80070020 reverting and fail install

[Susanbeth111]

when I did the check after the failure I got an error WindowsUpdate_80244019 when starting to do the check

 

[Susanbeth111]

here is the setupapi.dev.log

 

[BrianDrab]

OK, here's what we need to try first. Please reboot your machine into a Clean Boot state following the instructions at the following link.
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Once in a Clean Boot state, attempt the one update again. If it fails, please provide an updated copy of the setupapi.dev.log.

 

[Susanbeth111]

When I tried to set the disble in msconfig and click ok, I got a not responding for over 10 min. I booted into safe mode and was able to perform the msconfig and then did the clean boot. When I tried to run the update it said it downloaded 11 mb instead of the size of 384 and then gave me 0% both before and after the reboot. It then said update failed reverting.

 

[Susanbeth111]

I did an update to malwarebytes premium 3.4.4 from 3.3.1 and the problem with msconfig went away. The update still failed the same way after the clean boot.

 

[BrianDrab]

Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[Susanbeth111]

here is the fixlog.txt

 

[Susanbeth111]

I see 2 dirctories with the latest being C:\windows\System32\DriverStore\FileRepository\input.inf_amd64_neutral_fccb715ac7d8c66d dated 5/14/17

 

[BrianDrab]

Thanks for the info. Please do the following.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[Susanbeth111]

enclosed is fixlog.txt

 

[BrianDrab]

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

 

[Susanbeth111]

here is the sfcfix.txt

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-03-12 18:46:54.479
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Susan\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\windows\Winsxs

Successfully created directory tree \\?\C:\windows\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0.

Successfully copied file C:\Users\Susan\AppData\Local\niemiro\Archive\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\hidclass.sys to C:\windows\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\hidclass.sys.
Successfully copied file C:\Users\Susan\AppData\Local\niemiro\Archive\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\hidparse.sys to C:\windows\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\hidparse.sys.
Successfully copied file C:\Users\Susan\AppData\Local\niemiro\Archive\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\hidusb.sys to C:\windows\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\hidusb.sys.
Successfully copied file C:\Users\Susan\AppData\Local\niemiro\Archive\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf to C:\windows\Winsxs\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf.

Successfully restored ownership for C:\windows\Winsxs
Successfully restored permissions on C:\windows\Winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-03-12 18:48:01.269
Script hash: bDMGo4PEaeTcmCQphB6qz14gmEGOfENZIwmhHSjdgcM=
----------------------EOF-----------------------

 

[BrianDrab]

Try the update now and if it fails please provide the CBS.log as well as the setupapi.dev.log.

Thanks.

 

[Susanbeth111]

it failed with 0% before reboot even though it said succesfull. After reboot still 0% and update failed reverting.

 

[BrianDrab]

OK, please do the following.

Install Driver Manually
1. Click your Start button and type cmd in the search box.
2. Right-click on cmd that appears in the search results and select Run as administrator. Click Yes to the User Account Control dialog if it appears.
3. Copy/Paste the following into the command-prompt window and then hit enter on the keyboard. Note: You will need to right-click your mouse and select paste in order to paste into the window. You can't use the keyboard shortcut.
pnputil -a C:\windows\WinSxS\amd64_input.inf_31bf3856ad364e35_6.1.7601.24024_none_7f141c594fe353d0\input.inf

4. You will likely get a prompt that looks like the following. Please click "Install this driver software anyway".
5. If all goes well, in the command prompt window you should see text that resembles "Driver package added successfully".

 

[Susanbeth111]

it failed because it says it is being ysed by another process

 

[Susanbeth111]

it failed because it says it is being used by another process

 

[Susanbeth111]

I ran it in admin cmd prompt

 

[BrianDrab]

Make sure you are booted into a Clean Boot state and try this again.

 

[Susanbeth111]

Failed again in clean boot state with inuse by another process