[SOLVED] [7SP1HP x64] kb4075211,kb4074598,kb4091290: error 80070020 reverting and fail install

[Susanbeth111]

would it work if I did it in safe mode?

 

[BrianDrab]

I don't think it would work in Safe mode but your more than welcome to try. It appears that some security software you have is locking the file we need to update.

Use process explorer to find out which program is causing the issue. You will want to search for input.inf
Resolving the 'File is open in another program' Windows Issue

 

[Susanbeth111]

I was running vipre and malwarebytes premium Neither started in a clean boot but I shut them down and am trying it.. If it does not work I can try safe mode

 

[Susanbeth111]

I was able to get the pnputil to run and then tried the update. It still failed the same way.setupapi.log and cbs.log in one drive

https://1drv.ms/u/s!AuW0ZPdGa9BAc0l48P6Apv9CPOY

https://1drv.ms/u/s!AuW0ZPdGa9BAcqArVhHXazjCb8U

 

[BrianDrab]

Were you able to determine which program was locking the file using Process Monitor? If not you may have to temporarily uninstall Vipre and Malwareybytes Premium and then try again.

 

[Susanbeth111]

I was never able to determine the program but booted from CD for recovery and went into cmd mode. I performed the command sucessfully from there. I then booted my machine and tried the update. It failed. When I tried process explorer it never told me any file that was causing the problem. I had terminated both vipre and malware bytes and the services were all stopped but until the cd boot I was unable to run the pnputil sucessfully

 

[Susanbeth111]

I can uninstall both if you think it will help

 

[BrianDrab]

Please do uninstall both and try. If it doesn't work, don't re-install them yet. I want to get the update installed before you re-install.

 

[Susanbeth111]

I uninstalled both,rebooted and tried the pnputil again. It still fails because it is inuse by another process. still uninstalled.

 

[Susanbeth111]

there is an input.inf in the inf directory for usb devices. will that cause a problem

 

[BrianDrab]

If you open up Process Explorer and then search for input.inf, does anything come up?

 

[Susanbeth111]

there is an input.inf in the inf directory for usb devices. will that cause a problem

 

[Susanbeth111]

process explorer says 0 matching items when doing a search for input.inf

 

[BrianDrab]

Can you try from a Clean Boot again? If it fails, please do the following as I think there is another conflicting software.

Step#1 - FRST Scan
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please copy and paste log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also paste that along with the FRST.txt into your reply.

 

[Susanbeth111]

the windows updates that I was using all disappeared. 3 important and 2 optional appeared. what should I do since I clean booted and started windows update. I went and searched for updates and the old ones are not there.

 

[Susanbeth111]

here are the files from frst

 

[BrianDrab]

Please uninstall both of the following programs.

Trusteer Endpoint Protection
VIPRE Advanced Security

 

[Susanbeth111]

just uninstalled

 

[Susanbeth111]

ran check for updates again (5th time) and the updates show up again I will try to install the 1 important update

 

[Susanbeth111]

tried the update again and failed the same